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February 2024 by Gregory B
If you are a veteran or spouse of a veteran don't shop here ever. They don't honor what the previous policy was and just changed it without even saying "that because you were unaware of the change we will honor it this time but we can't do it again" That's how a good manager with proper training in customer service would have done so. However Beth the "store director" obviously doesn't have proper training. She should 100 % not be in that position. She needs to be fired or demoted. She is absolutely awful and accused me of altering my husband's veteran ID. How insulting and rude!! I had all the proof I was his spouse. I have access to my ID account to show her his military status. Our name es address everything all matches. She declined my military discount on over $400 worth of merchandise. I spend thousands of dollars in At Home stores each year (I usually shop up north not fredericksburg and im glad for that as if I had come accross Beth in the past I would have stopped shopping there stores a long time ago) Beth is the most disgraceful manager. Beth you need to learn how to treat people!! Your stores and parking lots are always empty. It appears all of your stores in VA anyway are hurting for business and to treat a good customer this way needs to be addressed by upper management and the At home Corporate office who I will be emailing. Beth you're behavior was disgusting. You need to find a job that doesn't require customer service skills cause you have none. Nice to know that this is how At Home treats there service members and there family's. There are definitely better places to shop for us. I won't be back and will be telling my friends and family to do the same. Shop Homegoods better prices and merchandise. At home is overpriced as well. Did I mention this store is dirty and disorganized as well. The other a stores (Dale City, Manassas, Chantilly) are organized and clean. Overall Beth you need to do better, get fired, or find a new line of work cause this isn't for you.
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February 2024 by Josh White
You can find some pretty good deals here. Huge store, so there's ample variety for you to choose from. You can likely find what you're looking for here.
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February 2024 by Sandra Sims
I love at that!!
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January 2024 by Kim Taylor-Wilson
Worst experience ever with At Home Store Director. We purchase two bar chairs and realized to which we used our military and Perks discount. We returned the barstools less 24 hours later in exchange for different size. The Store Director told us that since we purchased the wrong size she could not apply the 10%perks discount to our exchange. She said had they barstools been damaged she would have taken care of us and would have re-applied the 10% discount to our exchange. So disappointed in this customer service.
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December 2023 by Laura H.
I've heard a lot of ppl go here. I haven't been in years and the last one was in SATown. If you have ever been in an Old Time Pottery this is what it reminds me of. Big store with lots of items to check out. However the whole store has an odd smell and it gave me a headache so I didn't stay long. Majority of Furniture was on the shelving units and I'm always afraid they will fall down so I don't want to test it out. How are you supposed to sit in the chairs if they are on the 2nd shelf? All their furniture was in boxes on the shelves.
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December 2023 by Kathy Vickery
Very disappointed, prices have really increased here. I overheard several conversations where customers were all saying the same thing. I used to really enjoy walking around in this store finding good bargains. Oh well, on the up side, I just need to find somewhere else to shop!
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November 2023 by Rachel DeLooze
I love the products that are carried at the store, but the checkout process needs to be improved. I stood in line to check out for just over a half hour. All the registers were open, but every customer that went through the line had to listen to all the "sign up for this, that, and this other thing." I have the special customer account, and I still got harassed. It would have been easier to order the same product from Amazon, and I'd be willing to add a few dollars rather than stand in a long checkout line. (I prefer in store shopping, just not wasting my time).
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October 2023 by Lucilleie
The place is huge and has masses of holiday decorations. It’s hard to find an employee. The prices are on the high side. You can find so much here but be prepared to pay full retail unless there is a sale, and that’s not too often. It’s great for inspiration.
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October 2023 by Bert Armijo
Great place for affordable decorations. My wife and I especially like getting seasonal decor here for the holidays.
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September 2023 by Crissy Zeisler
I was in the Fredericksburg va store today (1st time at this location) & an employee Delonte waited on me. He was the most patient, pleasant , and caring person I’ve ever had the pleasure to come in counter with. He took his time to wrap every single thing I purchased (38 items) & kept a pleasant smile the whole time. We had great conversation & I definitely will be back. I have shopped at different locations before but this experience today set the record high for the rest of them. I hope they realize what a great asset he is to this store. Thank you Delonte for your Amazing customer service! I appreciate you & all your patience today! I have no doubt the next time I’m in he will be promoted to manager or GM! He was that amazing!
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September 2023 by Grace Broad
Target priced pillows with five below quality, unreasonable return policy, rude staff. I would not recommend shopping here.
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July 2023 by Kate Melde
The chairs were perfect for our event
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July 2023 by Mylie Laing
I like At Home for the variety of home goods you can find there. I'm rating it 4 because the prices weren't my favorite and I couldn't find any toothbrush holders there, which I would have expected to find at a home goods store.
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July 2023 by Alice Pettaway
Store very Clean sale associates very professional and polite. Just a good atmosphere.
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June 2023 by Daniel Huff
I can roam around in here for hours. If you see it and like it, buy it. Their inventory changes constantly, and most items aren't restocked. There's one dude there who seems to do everything. He's great, but there's only so much one person can do. The check out experience is long. Be patient.
