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July 2023 by Monroe Porter
What an awesome place. The staff are very nice and willing to help you with anything you need
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June 2023 by Junkin Treasures
I had a horrible experience earlier in the day and then decided to go to another att store. Khalil was AMAZING! He calmed me down from being frustrated, took care of all of my needs and also apologized for the previous store employees behaviors. I will use this att store only from now on. The store was clean, all of the staff was friendly and they solved all of my issues in under an hour. Thanks again!!
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June 2023 by William Arrington
Great service. Sales rep walked me through the process. Found the best deal for me. I highly recommend this location.
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April 2023 by Donia Brooks
I wish I would’ve read the reviews before wasting my time going to this location. I was barely greeted when walking in the door. Everyone was sitting down and didn’t bother standing up. One guy had his head down on the table like he had just woke up. I was having tissues with my phone and a older Caucasian guy told me to basically go back to the AT&T I purchased the phone from otherwise it would be a pain. I left and went to another AT&T store located in Stafford and they were very welcoming and were quick to help me! My whole thing is why work a customer service job if you have no patience to help people???
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March 2023 by RedDiamond Auto-Group
This store has really really bad customer service. They have a girl who is basically yelling at the customers. They don’t provide information that you ask. Charge you extra than suppose to be. AT&T owner of this business should consider their employees before he Loss all his customers
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January 2023 by Amanda Hairston
Every knowledgeable and quick! Monica helped us out and she was wonderful!
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December 2022 by isabela garcia
Khalil talbot is absolutely amazing extremely kind and outgoing goes beyond to solve your problems and find exactly what your looking for he was so awsome to talk to and deserves the very best GO TO HIM!!!♥️
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November 2022 by Bethany Grace
I went here about 2 months or so ago and got scammed. Didn't realize it until the second bill that just came in the mail because I never got my first statement on paper. Apparently I am paying for 2 apple watches in my plan which I do not own apple watches and never will. My bill is $175 which is ridiculous when it was suppose to be under $100. I really thought she was helpful and had given me a good deal but nope she lied to me. I can not remember her first name but I know her last name is Bennett. Do not work with her if you go here.
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September 2022 by Bj Schlesener
Khalil was freaking awesome! He got us upgraded and helped us get set up with Direct Stream all while the internet in the store was down.Customer service 10/10 would recommend.
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September 2022 by jessica Carter
The salesman who helped me was wonderful. Polite friendly helpful. He made it a pleasure to shop at this location.
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May 2022 by April Via
Charlie is the best dang employee I have ever seen that has ever worked for ATT!! I have been to every ATT store in fredericksburg va many times over the last 12 years. N Charlie is the best ever hee is exceptional at what he does and he takes his time all the time and makes sure everything is fixed before you leave that store..!! I have had 4 experiences with him in the last year. N my Father too!! We are very very happy customers!! Thanks for great ATT support like Charlie!! He is the best!! You will not be disappointed!! Thanks!! My name is April Jones aka April Via
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December 2021 by Carolyn Hudson
We had a long wait, but it wasn’t the staffs fault. A lot of people came in at one time. But the staff were attentive to each persons issue. Very knowledgeable and courteous staff.
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September 2021 by Shannon Eubanks
Jimmy was so patient and kind! I had a complicated transaction and he stayed calm and reassuring even though I wanted to jump out of the seat. He changed my old phone over for my mom in a different state and got me a new phone and set it all up. His service was excellent. Great employee!
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August 2021 by Teresa Schmitt
I just cannot express how wonderful this store is!!!! All of the staff members go way beyond the call of duty!!!! Thank you Juan, Charlie, Kirk,and to the rest of the team for your kindness and your dedication for what you do!!!
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June 2021 by Juliana Grassia
Kirk did an amazing job helping us with a phone upgrade. He was transparent, friendly, and such a huge help. We will definitely come back to this location in the future!