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January 2024 by Kaylee Roebuck
Very unhappy with my visit. I came in for a routine exam/vaccinations for my cat. She was in the back for less than two minutes and they brought her back out saying she hissed once so they cannot give her the required shots or exam her. I asked if she got aggressive and they said no, just seemed stressed… what cat isn’t at the vet. I was told she needs to be on sedatives to come back and was charged a FULL exam fee when she never even made it out of the carrier. My cat is 8 years old and never been denied a vet visit nor does she have a history of aggression. Cats are not the easiest to get out of the house, so definitely a waste of my work time and money for no care to be completed.
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January 2024 by Blake Ehardt
This banfield has fallen down hill in the past two years. Lack of management, skill and effort. Would not bring my pet here.
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October 2023 by Kevin
Cody, Jay and Dr. Bell are ALWAYS, courteous, prompt, professional and thorough with our visits. They even provide a written summary with results, recapping the verbal diagnosis and treatment plan. This is invaluable, as it's impossible to recall an entire verbal briefing. Thank you, from us and our 4 - 4 legged children.
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August 2023 by Sharon Dunn
I give this 1 star because the first day I brought my pup in they were kind to me. I signed up for the yearly service because of that experience. The same day, I brought my dog in at 9:00 and they said she would be available at 12:00 so I hung around the area because I live an hour away. I had told them my situation that morning. They wound up giving her back to me at 4:00. I stayed in the area all day for them. I’m back for the checkup and they are doing the same thing to me, even though I explained my prior experience to them. I brought my pup in for a simple checkup and they are going to keep her all day now. They could care less about inconveniencing their clients. All they have to do is keep track of which dog came in first.
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August 2023 by Christy Bolich
Great experience when we had to bring in our precious fur baby, Java. She was bit by a snake while we were vacationing.
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June 2023 by Randy Jones
Really nice staff helpful and so much h more
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June 2023 by Akiya Mikhail
I called about information on the cat/kitten plan and the front desk man (I think his name is Domingo) was so kind, patient, and informative!! Will definitely be considering for my cats!
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May 2023 by Scorpio 12c
Dr. Bell, Regina, Jenny, Danielle, Wade, Sam, Lauren, and the whole staff are Awesome at Banfield Massaponax! Very professional. We're always greeted promptly, and all of our concerns are addressed thoroughly in language we can understand. We always have peace of mind that our 4-legged children are in good hands. They treat them like their own. Thanks Guys!
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March 2023 by Sandra Blake
Vets and techs are super sweet with our fur baby. Very comforting, especially when any concerns come up. Also love the Banfield plan. The highest level is worth it in my opinion.
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February 2023 by Vincenza Cuvin-Mathis
HAPPY & PROUD to call this our new Banfield home at Massaponax!We recently moved from another state and were hesitant during our Banfield transfer. We'd loved our previous Banfield Hospital so much, that we weren't sure if our new one would be up to our standards. Lucky for us.... we hit the jackpot twice!Every visit we've made in the past 8 months have been nothing but pleasant, with excellent care. This is coming from a very over-protective family who loves their baby so much....(too much)!Reception is always amazing, especially Amber & Domingo. The medical staff.... I always try to hug them! They're so patient, kind, thorough. I mean they really take care of your fur babies and even you as a patient. A special shout out to Tabitha and Dr. Bell.Thank you, Banfield Massaponax & Banfield Hospital. We've been loyal for over 8 years!
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February 2023 by S B
Vets and techs are super sweet with our fur baby. Very comforting, especially when any concerns come up. Also love the Banfield plan. The highest level is worth it in my opinion.
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January 2023 by Leah S
Good regular care. Reasonably priced. Know that the services are limited. Sometimes it’s hit or miss on bedside manner. It’s nice to be waiting in a large pet store so you can pick up necessities while waiting.
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December 2022 by You nick Corn
If I could give a zero I would! I called for a sick visit for my dog who needed care....I was told "We are too busy". I pay them monthly for "pet insurance"....what a joke! When I finally was seen, my dog was completely misdiagnosed, the following day I had to take him to the pet ER because his condition completely deteriorated overnight (because he was misdiagnosed). So I ended up having to pay bandfield out of pocket (even though I pay for pet insurance) AND I had to pay the ER because bandfield didn't do their job! Do yourself a favor and take your pet to a REAL vet literally anywhere else!
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July 2022 by Chotime Shotime
My wife and I had to get our dog euthanized 2 and a half weeks ago. We had her for almost 17 years. We told them we wanted a dog paw print from her. They gave us the run around for that entire time. I called today and they admitted to forgetting to get her paw print before cremating her. They also charged the card on file after charging my separate card I gave them the day I was there. Very unprofessional all the way around. This is not something that they can go back and redo to fix the problem.
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July 2022 by Sean LoPorto
We have taken our cat in 3 times and 3 times we have not accomplished what they were taken in for. She still has not had all her vaccines completed. On our third visit the vet called me as soon as I got outside and asked if we had sedated our cat before her visit. We were never given a prescription or directed to do so. The vet says our cat gets too agitated to check so they want to sedate her. I offered to get the prescription filled and bring it back so it could be given to sedate her and they wanted me to take her home and bring her back a 4th time on another day. Done wasting my time.
