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April 2024 by John K.
Received damaged item in mail...I had to drive an hour and a half round trip... Cashier was rude to say the least... Very unpleasant
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March 2024 by Sally K.
You can't ever call the store directly and their call agents don't speak English well and the call rooms are too loud to hear the person. The manager at the Fredericksburg store was rude and not helpful. I went to the Woodbridge store where the Geek Squad should have been working but they weren't. They hire shotty delivery services that don't have a lot of customer service, it shouldn't be my job to complain to the delivery person when Best Buy is the one who contracted out a poor business. I'll never do business with Best Buy again. Save yourself a headache.
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March 2024 by Maryam M
Josh was great at helping me with what I needed. I will definitely be going back for my future needs.
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February 2024 by Darius R
Duane T. was excellent!! He got me set up with the perfect modem/router combination. He also came out and measured my home to ensure I got the proper size television for my home.
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February 2024 by Keno man
Got a remote start installed. Appointment started on time. Tech was knowledgeable and efficient. Explained the new system clearly. Everything works great. Very good service.
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February 2024 by Conrad Blankenship III
Exceedingly overpriced.
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February 2024 by Claiborne Taylor
Best Buy sent products to my home. I had to return the items due to software issues. Best Buy was very nice about the return and actually sent another. The replacement was also with software issues. Best Buy stood behind the warranty period and has a joyful person that took care of the return.
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February 2024 by Mrkimcheezy
Nothing special. So-so prices. Always feel like they are short staffed even when they are not busy. Neutral rating...
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February 2024 by Randal Whitehead
The customer service and technicians are friendly, knowledgeable and efficient. My most recent visit was accomplished in a matter of a few minutes.
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February 2024 by Scott Hagerty
Ordered my G shock watch in store. Super helpful staff and my watch was delivered early. Couldn't be happier, always great service. Got the same awesome service when I picked out my home computer last month.
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February 2024 by Natascha Green
Joey was very helpful and patient. I haven’t been feeling well, but I needed a new iPad. He took care of me and helped me get an iPad to fit my needs.
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February 2024 by Charles Myers
The member of the geek squad who helped me was very knowledgeable and helpful. He took his time in explaining and answering my questions, as well as trying to save me money. I have always found geek squad members to be extremely helpful. And this time was no exception.
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February 2024 by Lawrence Snow
Waited too long for a customer service representative to help. Limited staff, if you are in a hurry, don't go there. You can find good prices,however, they don't always stand behind their promises and the Total Membership.
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December 2023 by tyler perroots
Asked for help in a certain section of the store where items were behind locked cases, employee said someone would meet me.Plenty of employees standing around not helping other customers.10 minutes later went back to the initial customer service desk employee and he proceeded to walk me back to where I had been waiting. He provided little to no insight into what I was trying to purchase, so I ended up buying the bare minimum I came in for to avoid any more unnecessary interactions.Would have purchased more for the holidays if not for the lack luster customer service.
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December 2023 by LeTesha Clarke
I've never had a bad experience with Best Buy. All the workers have been very nice. The gentleman who recently helped my mother and I, also helped me about 4 months ago. He took his time and was patient with us.