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February 2024 by Kenny Franklin
Good selection and good prices.
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February 2024 by Sarah Kale
If you do a pick-up order, they charge you $50 over your actual total. When asked, I was told it gets returned after a couple days. Not cool.
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February 2024 by Norma hernandez
I waited in line at the deli for 20 minutes for my turn. There was only one person working.I called the member services at the front of the store and asked if they would get one more person to work deli and told them the situation. The gentleman who answered told me that they had no one else available and sorry.It is a foolish practice for a warehouse where one has to pay for membership, to not have those services available to their members. In addition, this poor employee was servicing members nonstop.I will not be renewing my membership when it comes up. This is totally unacceptable!
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January 2024 by Shawn Wimbush
I always like BJ'S because it's everything in bulk! It still blows my mind
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January 2024 by John Allee
Love it
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December 2023 by Jenna Miller
We usually shop at Mechanicsville location and they are BEYOND nice. Came in yesterday to grocery shop clipped coupons on the way into store. Had nothing show up on the app that my membership had expired. Got to the store did a massive haul for groceries. Waited in a LONG line pulled up my card to scan before groceries were scanned any message popped up that my membership had expired. I was told I could renew it at the register for $110 or pay an additional 20% on top of listed prices. Explained to the lady that I had a piece of paper at home that said it was only $20 to renew she let me know I Had to go to customer service and speak with them. Went to customer service representative that assisted me was extremely rude. Did not apologize for the inconvenience of me sitting in line with my toddler and husband for a very lengthy time (as well as unloading groceries on belt and then reloading them back in my cart) only to be told I could not buy our groceries without a membership renewal. I asked the lady what my options were. She said I could renew for $110. I let her know that I had a brochure at home and she told me I had to physically bring it in to get that price. I let her know we live over 45 minutes away and we come once a month for a grocery hall. She let me know that I had to bring it in. No apology. No caring whatsoever. If you work in customer service you should at least try and put yourself in the customers shoes. I was very disappointed with this experience my toddler was also throwing a fit and crying at this point because we had been there for so long. Off to the side as I was talking with my husband I let him know that she was not very nice and she did not care or apologize for the inconvenience (she heard me say this). When I walked back up to the counter after discussing it with my husband. She let me know “I didn’t let her speak”. We renewed for the lower plan and we will not be renewing after this year. I didn’t even want to do it just then because lack of customer service but we had a full cart of groceries and had been there for quite some time. Mind you will spend about $667 roughly a month at BJ’s (yesterday’s total). Let her know I want her to have a nice day, and she did not say anything remotely kind or thanking me gore my renewal. When I got home and checked out the app, she also didn’t update the primary member, address, and phone number on the account causing me to have to login to change it all. Definitely not shopping at Fredericksburg ever again. This was the last straw. I will drive to 45 minutes in the other direction to Mechanicsville. At least I know they were specked their customers, and treat them with kindness.
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November 2023 by Morris Smith
Great alternative to the crowds you have at Costco some prices are lower, some higher, but same concept.
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September 2023 by Sonia Villeda
Today we had a bad experience with customer service, we were told that we are going to get $10 in our account on 8/1 but they never told us that's going to expire in a week, so when we came to purchase some items, we couldn't use it, they said it already expired, so we lost those $10.
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September 2023 by Denetra Kalinowski
Clean, well organized, easy check out, and better hours than the other warehouse down the road! We love it!
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August 2023 by Troy Jones
If I can give this store no stars I would. So I go into the store and looking at the cloths I see one sweater and right above it it has a yellow sign saying it was on clearance for 7.98 so I get it I keep looking around and I see another sweater with a yellow price sign right above it. I keep shopping around I when I’m done I go to check out. Well both sweaters ring up for the wrong price the manager trevor comes over and we walk to we’re both of the sweaters are. Ok so the first sweater sign he says oh the sign is in the wrong spot so I won’t be able to honor it.He switches the signs around. I say ok I understand people that put the signs up are human and make mistakes to. So we get over to the other sweater and he says I’m not honoring this one either because this signs is saying another product and the sweater you picked up does not have a sign for it. I said to tervor I don’t think it’s far because that mistakes that I didn’t make and ok one is understandable but two it’s not my problem. He starts screaming at me gets close to my face and while he’s talking spit is coming out of his mouth. I said to the guy I want your name and manger name because how your talking to me is unacceptable. Like at the End of it I told me I have to pay to shop in here and for him to be telling at me as if I’m his child ridiculous and beyond me. He definitely needs to fired or written up. This needs to be taken seriously because this is not how some shift manager should be talking/ treating customers especially when we pay to shop in this store.
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June 2023 by So So Curly Girl
Is BJ’s still set up to where you can’t shop early at 8am unless you’re a senior citizen?
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May 2023 by Desiree Sullivan
BJs seems to be low in stock on several things. I'm sure it's probably a supply chain issue, but it continues to happen.
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April 2023 by Intangur Photography
Good clean organized store. But it's lost some of the appeal over the years and feels a bit stale now. Ideal if you have a large family or group of people you buy for. Not really worth going to if it is just you or two people.Food selection is pretty good though. Plenty of variety and easy to cook things available in bulk sizes. Several interesting looking things I had never seen around here before.
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April 2023 by George Ridding
This store has failed as a bjs seriously. Went to the gas station sign hanging on window attendant on break be back in 15 mins. 30 mins later no attendant.The store can't help. when you finally get to a manager after beeing on hold for a long time they hang up on you instantly. When you call back they play the game of no I didn't you didn't say anything. Worse customer service ever. Definitely not renewing my membership. Costco may be crowded but they have loyal customers for a reason.
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February 2023 by James Clea
My first time eating here and I ordered the ribeye steak. Absolutely the worst steak I have ever had. I ordered it medium and it was burnt. For $31 that is UNSAT. No flavor at all. I am extremely disappointed for a meal that cost me over $70.