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November 2023 by Katy Hales
Kyle gave us a great first car rental experience. The car was clean and worked perfectly for our trip to FL. The price couldn't be better, when comparing to other local rental agencies such as enterprise. Would definitely recommend to others, we will be using this location for any future car rental needs.
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November 2023 by Hank
We have rented here quite a few times and the staff (Maggie & Kyle) never fail to do a great job.We have not driven a vehicle we didn’t enjoy!
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November 2023 by Iris Hancock
Nice friendly staff.Gave me an upgrade to Chevy Suburban because they didn’t have the SUV requested. Very good customer service and experience.The female agent was very friendly and very knowledgeable She gave excellent service.
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October 2023 by Rue
This is a very busy location and prone at times to long wait times for pick up and drop off. However, the staff is friendly and efficient and the vehicles are always ready at the appointed time.
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October 2023 by Francesca Henry
Maggie is very professional and is doing a great job there she helped us get a car when our last reservation cancelled on us.
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September 2023 by Rebekah Jenkins
Rental process was ok , return took a little longer than it should have , the rating is for the location, it is absolutely filthy , looks as if no one ever cleans in there , the ceiling tiles have about an inch of dust , floors not vacuumed, very unappealing
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September 2023 by Brian Carter
Made my reservation weeks ago, pre-registered, got there for a 12pm pickup, waited an hour, only to be told that no cars were available. This is the 1st time that thus has happened to me, but it's very frustrating.
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September 2023 by David A. Bolger
I always rent from the same location on patriot highway in Fredericksburg VA. Maggie and her staff are amazing. They remember you all the time. In and out in a great time. Great communication
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August 2023 by J Spin
Good vehicle - Ford Expedition and straightforward online reservation process. Unfortunately, on-site staff were pretty terrible - Rep at pickup acted as if she was doing me a favor by renting the car. At drop off, the Rep was rudely dealing with one customer and begrudgingly completed turn-in with me. and had to be requested (twice) to actually inspect the vehicle at turn in. He told me I’d receive my receipt later in the day or early the next…2 days later still no receipt. I called twice yesterday and sat on hold for more than an hour…still no receipt. I’ve rented 100s of cars around the country and internationally—by far the worst experience.
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August 2023 by Mary Powers
The staff was exceptionally helpful, but there should be more than one person in the office to take care of the amount of guests that we’re waiting to be served.
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June 2023 by D McCan
Pick up was delayed about 45 minutes from the scheduled appointment and it seemed a bit chaotic. I'll try a different company in the future. Wasn't bad, but wasn't great either.
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June 2023 by Edna Booth
My experience with Budget Car Rental was great. The staff was very helpful to make the transaction on the rental go smoothly.
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May 2023 by shannon wright
Maggie helped me out at the Four Mile Fork location. She was very professional and courteous and easy to talk too. I had a great experience and I will come back to that location again.
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April 2023 by kenneth davis
I was very pleased with my recent Budget rental experience. The car was very clean and the staff was excellent.
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April 2023 by Lisa Simmons
The staff is very friendly and helpful!! However their fleet of cars have higher mileage and most need tires and other maintenance. If I am paying to rent a car I expect be nice.
