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“I had a great experience renting through Enterprise thanks to the teamwork between the Stafford and Fredericksburg locations (20 plantation).
I initially booked an online reservation for the Stafford branch. Shortly after, an employee from Stafford called me directly to let me know that the vehicle wasn't available at their site. However, he took the initiative right away to transfer my reservation to the Fredericksburg location, so I wouldn't be left stranded.
When I arrived at the Fredericksburg branch, the staff was helpful, competent, and efficient. Despite the last-minute change and the short window of time before they closed, they handled everything and got me on the road without hassle.
Huge thanks to both locations for their promptness, professionalism, and friendly service. I highly recommend both the Stafford and Fredericksburg teams.”
“Kyle went above and beyond our expectations at this rental car location! Our train was delayed and he stayed late to ensure we still got our car. He was accommodating and efficient, getting everything done in a timely manner. Next time we’re in the area, we’ll definitely book at this location again- thank you Kyle!”
“This place saved me. I picked up a car at RIC that was given to me with a flat tire I discovered on the road. Pulled in and the franchisee traded me out. They won’t get credit (or likely paid) from Avis for it, but the owner was nice, found a car, and got me on my way. If they were closer, I’d rent here over the airport every time from here on out.”
“This Hertz is about 30 minutes from me, but it is worth the drive for the personable and professional
service as well as attention to detail offered by Mr. Settles, the manager. I had a great experience and will definitely use their service again!”
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“I’ve rented through them for both personal and business. I have never had a bad experience. Staff are always friendly. I may wait a while sometimes while they’re busy but that’s to be expected.”