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February 2024 by Lisa S.
I love this jewelry store. I stopped by to see if they would buy some old gold jewelry and they were most helpful. They were extremely fair and very courteous. I have never purchased anything from them, but they will be my first stop when I need to purchase jewelry. Thank you, Diamond Concepts for a wonderful experience!
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August 2023 by Samantha Williams
Mike and Edona are amazing! We buy all of our jewelry from here now. Most recently, Mike went above and beyond to create a custom ring for me. Don't waste your time buying from a big box store.quality craftsmanshipaffordable pricingcustomer service 10/10
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August 2023 by Jackie G
I took my mom’s ring and had the birthstones of my children put in! Wow! They took such great care and it’s perfect!
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August 2023 by Jlm W
They are great ! Sam really took his time to take care of and fix something that he didn't have to and wasn't purchased on this store. Highly recommended !!!
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May 2023 by Valerie Oliveras
Please take your business elsewhere as an expectant mother I have never been mistreated and spoken to by man as badly in my life. I had an issue with my earrings and the managed (male) literally said what do you expect me to do about it? Is that how you treat customers that spent over 500 dollars on earrings?
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March 2023 by Holly Kiser
Came in with my fiance to look for a ring. When the guy (didn't catch his name) heard our budget, he made us feel like we were waisting his time. If he had taken his time with us and actually listened, we probably would have left with a ring. We ended up going to Kay where Brandon took his time with us and we ended up finding exactly what we were looking for. You should probably teach your employees some empathy and customer service. My fiance is a disabled veteran and can't always articulate what he is thinking right away. A little patience goes a long way.
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November 2022 by Mike Wise
Robbie did a great job engraving a watch for me. It was hard to fit the letters in the space available but he made it work. Thanks!
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September 2022 by Cynthia Collins
Have your jewelry appraised prior to all repairs and afterwards by an appraiser outside of this store!!!!
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May 2022 by Amy Loscalzo
This jewelry store is the best. Robbie is very knowledgeable, friendly and nice with the customers! I will be back for all of my jewelry needs. Thank you for your help!
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April 2022 by J Windsor
Such an awesome experience with efficient, thoughtful, and creative craftsmen. I will be coming back to create a custom design! Thank you for making our special day that much better with your help!
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February 2022 by Cameron Martin
Bought a necklace that was a beautiful custom piece. They have the best selection in this mall, just be aware that you may be quoted different prices depending on who you are talking to. Speak to an owner if you want to avoid excessive markup. My piece was tagged at over 8k, but I purchased for 3.5k, so that gives you an idea of how high the markup can get if you aren't careful. All that being said, I am 100% satisfied with my purchase and will likely be a return customer. They have cleaned my wife's rings free of charge many times before this purchase and I never felt pressured to buy anything, so that went a long way to keep me coming back.
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December 2021 by Jeff T
Worst place to take some gold we had. Made use feel like we stole it. In fact when my wife bought them. The young guy there. Rude. Rude as ever. Took my ID copied it didn’t tell me why. Low balled my wife’s stuff and talked down to us. Would never never go there again. I would recommend if you have a family and children like I do. Do not go there they were rude in front of your own children.
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November 2021 by Serena Anderson
I had a necklace made into a ring and needed it in less than a week. Zak did a phenomenal job. He ordered the ring, and spent hours making it look perfect! Awesome service, professional, and friendly. I highly recommend for anyone looking to have a jewelry piece made, fixed, or looking to buy. Thanks Zak!!!!
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May 2021 by My95s14
I purchased a ring with a warranty about two years ago from here. Just recently we had an issue where the band snapped at the bottom. They soldered it back and said it was fixed. It’s now oval and where it’s soldered isn’t smooth it’s chunky. Now they said they won’t fix the issue because it’s one repair a year but they didn’t fix the issue they put a bandaid on it and it’s unwearable.WORST CUSTOMER SERVICE EVER SPEND YOUR MONEY ELSEWHERE.Addition to this post this was at the spotsylvania location inside the mall.
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April 2021 by Amanda Saleh
Amazing, custom pieces at an affordable price!! I love this place and their wonderful customer service. David and his team never cease to amaze me!