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November 2023 by Eagle Freedom
Fredericksburg's hidden gem. This shop packs alot in a small package. Everyone that I met at the shop had a great attitude and really worked hard to get my car done in a quick fashion. I will send all of my friends here.
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October 2023 by Tanya Corum
This service shop was recommended by my boss. She said her husband takes all of their vehicles there. From my first call of getting information on how their process works for what I needed (which was having my vehicle towed there, diagnostic testing for the problem, and then communicating with my warranty company) every person I encountered by phone was very pleasant. During each step, I was contacted and updated. My vehicle was back to me within 3 days of them receiving it. Additionally, I ended up needing a ride to come there and pick up my vehicle. Arrangements were made for a driver to come and pick me up from my job and bring me to their shop. The checkout process was smooth and meeting them in person was just as pleasant. I would definitely recommend this shop and will return for future repairs that I may need. ?Service: Engine repair
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October 2023 by shannon Spath
I will happily tell anyone to use Express for any and all auto needs. They are honest, professional and go out of their way to explain all avenues for your repairs and service and keeping your budget for these things in mind. I’ve had numerous repairs, small and large, completed here and as someone who also works in customer service I don’t say it lightly when I say you are treated like family, but that is what they do here. Mark especially has been amazing with some large issues I’ve had in the past month and I just can’t say thank you enough to him and the team for delivering top notch service and advice.Services: Auto maintenance
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October 2023 by San Diego
This is my go to auto shop for 30 years! From regular maintenance to major repairs Express Auto has always been good to me. Their team of service techs and managers are always very polite, professional, and trustworthy. I can always trust Roger to give me the facts, and plenty of good advice on car shopping, repair, and maintenance.Service: Oil change
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October 2023 by Melisa Casacuberta
There's never a question as to where to take any of my vehicles. EXPRESS AUTO always takes good care of me, never tries to push unnecessary repairs/expenses, & is 100% reliable & professional in their service delivery! When I leave there, I am confident that my vehicle has had the best service available!
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October 2023 by Cedric Gunnison
Definitely will never be back. They tried to say I needed so many things to get my car inspected I was able to fix the problems with brakes lights by switching a fuse and changing a light bulb. The estimate they gave me was 1800 plus and I got everything fixed for less then 400 including my inspection at another location. Felt to me they just wanted way more money then actually needed!
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October 2023 by Kelly Brooks Clarke
Very grateful to have a place I can take my vehicles where they are treated with care. Mark, Roger and the team know me when I walk in and answer all my questions.The waiting facilities are comfortable and I can work while my car is being worked on.Services: General repairs & maintenance
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September 2023 by Sherry L.
Buyer beware. I see my experience is not uncommon with regard to state inspections. My car failed. Needed thousands of $ work. Then passed. Randomly a few months later they called to ask when I was bringing my car in for struts. The FIRST I had heard of this. There is one employee who is adamant I was told and quoted (FALSE). FURTHER to this I recently needed a back light changed. They wanted me to leave my vehicle overnight (!!!). Guess what? Jiffy Lube fixed it in 5 minutes and it cost $16. I have lost faith in Auto Express....deliberately finding or creating problems. It's crookery.
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September 2023 by Emilie Sherbert
Express auto is full of employees that truly care about their customer. They’ve been professional, accountable and kind in every experience we’ve had with them. It’s truly refreshing to find a dealership that takes pride in their work and does not try to nickel and dime you. We will continue to use express auto and will recommend them to our friends and family.Special shout out to Rodger, who has been wonderful in working with our family over the last week as we try to navigate having to get a new car.Service: Engine repair
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September 2023 by Tom Lichter
Not impressed. Felt like a number. There to get an inspection. They found a leak, failed to show it to me so I wasn’t sure whether they were honest. So felt as though I needed to take it elsewhere and get a second opinion. If they would have just walked me out to the car and shown me what they were talking about I probably would’ve used them but they had so many people waiting I guess they didn’t feel it was necessary. Also seen many similar review for this shop.
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August 2023 by Carrie Doyne
Two people you never change when you find good ones: your hairdresser and your mechanic. I have been bringing my car to Express Auto for 8 years, and they are fantastic! The mechanics are very nice and know their stuff. They are straight forward and give you good explanations and options. The customer service staff are terrific and really helpful. I can't recommend Express Auto enough!Services: General repairs & maintenance
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August 2023 by Terralis Gibson
Express Auto Service is one of our communities best auto care service providers. They have always been there to support our family in a pinch. They provide high quality workmanship fast. We can always count on them to be there no matter what the need. Thank your to the entire team for all that they do.The Gibson Family
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August 2023 by Marjorie Stacy
They're always top notch! Reliable, trustworthy, friendly and fairly priced! I got an oil change, inspection and 2 other things checked out... less than 2 hours... free coffee and waters... so friendly. Only place I'll go! Thanks AE!
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August 2023 by Chip Hewitt
I honestly can’t say enough good things about my experiences at Express Auto Service. Every time I have had to take my car in has been exceptional. The team is always friendly and welcoming, the shop where guests wait is super clean and comfy, and the work has always been done in an incredibly timely fashion. There are many shops in the Fredericksburg/Spotsy area, and Express Auto is hands down the best.Services: Electrical repair
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July 2023 by neil lineberry
Didn't take long at all, even though they said it could. Was in and out before my son could even get into the movie we were watching on the phone. Everyone was nice, offered water and pretzels as well while we waited. Thank you