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February 2024 by suanne davis
Lola was excellent getting me in this afternoon for a wheel alignment. I did not have an appt but she told me to come on in and she'd get me out of there within an hour. She was very pleasant to work with and courteous, and she was good to her word. In and out within an hour! Thanks Lola, I look forward to working with you in the future. Suanne
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February 2024 by Corrissa Lambert
From the first phone call from Lola everything was nothing short of amazing!!! Her personality won me over with just her phone call. My visit to Firestone on Warrenton Rd was also amazing. I was acknowledged when I walked through the door and was provided the upmost customer service through all services provided. Lola you rock!!! I will definitely be back for all future service needs.
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February 2024 by RLB
Ms Lola; she made the experience great. She is a phenomenal asset to Firestone. She does everything to help customers understand their care needs in way that is professional and comfortable. Thank you for having Ms. Lola in your company, she is a huge asset. She also, kept the shop and the team organized and on schedule.
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February 2024 by Eric Black
Awesome service done right quickly.
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February 2024 by John Baltor
I brought my vehicle for a tire rotation. While that may sound mundane, it is a new manufacturer and I was hesitant as I am sure that most people have not seen one let alone service one. The team at the Firestone on Warrenton Rd in Stafford were great! They took the time to get to know the car and were not shy about asking questions rather than making assumptions (like torques specs and jacking points). Great work and I will be back!
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January 2024 by PJ Ridilla
Fast tire service without an appointment and Lola got me my state vehicle inspection right before closing, even though they didn't have to. A great experience overall.
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January 2024 by Larry Anderson
I was terribly disappointed in my visit yesterday. I had a coupon from the Firestone website for a $29 standard oil and filter change, which was supposed to cover any standard Quaker State oil. However, the attendant told me it did not include the oil viscosity that my car required. Therefore, the service would be $99! But, he could give me a "special" for $62. For convenience sake, I paid the extra $33, and I hope it was worth it because they lost a long-standing customer.
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January 2024 by Meghan Reese
Thank you so much to Lola and Carlos for staying late to help us. We had 5 hours left on our trip when we got a flat and they made our evening much brighter. Thank you!
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December 2023 by Mark Horninger
Great Service! These guys did a fantastic job highly recommend firestone!
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December 2023 by Mr Mack
The store manger (Carson) keeps me coming back his whole disposition screen service oriented. The staff is friendly as a result of his leadership and the environment is pet friendly. I just can't say enough about this store.
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December 2023 by James Wall
I was only in the store to have a slow leak repaired in one of my tires, but the Manager out front and the Tech that did the repair were pleasant and professional.
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November 2023 by Terri McCormick (Makapuni)
Carson and Zach helped me work through a crazy series of issues on my recent CarMax vehicle. Even though I ended up towing the vehicle to the CarMax dealer, Firestone helped identify the issues and even stayed late with me. Thanks.
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November 2023 by Bruce Lowe
Great place to get your maintenance work done and not at an overpriced price.
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October 2023 by Humberto Collado
Great customer service.
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September 2023 by Jay Zafar
Good tires and service!
