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March 2024 by That G.
They will damage your vehicle then give you the run around and never take care of it.All of the follow ups from the owner on the reviews are also take and they could care less about the customers.Notice how it has a different name at the bottom of what the "owner" says than their name at the top of what they say........
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February 2024 by Robert Wilkinson
I never feel like they are trying to sell me something I don't need, always fast and courteous.
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October 2023 by Michele Mackin
Jason and the crew are amazing. My daughter and I were traveling from NC to NJ on I-95 when we hit a metal transition in the road on a Sunday. They were extremely busy and went above and beyond to replace TWO flat tires with one that they had to cut off the rim and even stayed past closing to ensure we were back on the road. I can’t say enough about these guys and how awesome they are! They deserve raises!!!Service: Tires
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October 2023 by Jennifer robinson
I had an appointment today at 1:00 for an oil change. Initially, my appointment was at 5:00. I canceled the 5:00 online and rescheduled for 1:00 with a confirmation When I got to Firestone at 12:30 I was told they canceled my 1:00 and kept 5:00. If I moved my time up why would you cancel the 1:00? I came back to this location because I had a great experience on my previous visit.
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August 2023 by Angel Rader
Friendly but I was told I needed a whole new license plate light unit and couldn't change just the bulb, this was not true. I changed the bulb easily and saved myself a lot of time and money.
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July 2023 by Jay Baker
The manager, Jason at this Firestone facility has went above and beyond for us. We were stranded on the side of the highway and he picked us up with his personal vehicle (his shift was over) and took us to a hotel. He then picked us up the next morning on his day off and brought us back to Firestone where we waited for my truck to get repaired. We met Jessica in person while we were there and she talked and dealt with the warranty people and that was no easy task either. All in all this experience with the Firestone in Fredericksburg has been a real pleasure. I can’t thank you enough.
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July 2023 by A
Car issue while vacationing. Kind enough to look at car and diagnose. Suggested get another opinion from dealer, which we did.
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June 2023 by Brandon A.
This place always does a great job. They've been taking care of my vehicles since my family and I moved to fredericksburg in 2014. Jason and his team are on point and I've never left feeling like they weren't being honest with me. Excellent job!
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June 2023 by Ernie Young
Well let me say, for your family vehicle this is the place you want to take it and give them a try. They have a very professional garage, waiting area and parking. Note, due to this being a busy shop you may want to call ahead, I don't think it is necessary, but I feel it is always helpful to do so.
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May 2023 by George Kreamer
Excellent service, was there barely 35 minutes for an alignment. Been going to Firestone over 10 years, never felt pressured or misled.
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April 2023 by Bruce Haas
Had an 8:00 am appointment to mount 4 tires and state inspection. It took 3hrs to complete. Will not be a repeat customer.
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April 2023 by Mark E.
Used to love em. Brought one of the cars in for oil change & brake check. Told me one of the studs was now bad and needed replacement, at $176. Was fine when I drove the car in!! Used them for 10 years; this is now the Last time I EVER bring one of our 5 cars here! I took the car from there to Merryman's, who doesn't rip people off. I looked on BBB and all F ratings for all Firestone locations - guess I now see why!!!
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February 2023 by Daniel J W.
They are all over the country which is good. I went to one in Manassas Va because of a nail in my tire, there was a new guy that worked on my tire however he drove into the bay to fast and broke my coaxial on my CB and even broke the whip. It cost me $30 dollars to fix the tire, then I had to go to a CB shop and repair my CB which cost $190. I use my CB in my job so this sucked
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January 2023 by Andrea Allen
I highly recommend this Firestone location. Our sales associate Jessica is absolutely awesome. My mom had a flat tire and needed to have it repaired. Jessica was very patient and explained why they could not repair the tire and was able to provide us a new tire at a reasonable cost and with a fast and efficient turnaround. In addition, Jessica is super friendly and very approachable. I will be coming back to this store again and will tell all of my family and friends about my experience with Jessica.Service: Tires
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January 2023 by Barbara Best
I was very lucky to get a same-day oil change by booking early in the morning, and someone else canceled. I had an hour wait there in the shop, but I don't mind when it is done right.
