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March 2024 by That G.
Very careless company that doesn't care about their customers and will respond to you on here like they do just to try and make it look good.They severely scratched up my custom wheels during my alignment that they did 3 times and also isn't right.I have been through hoops with the store, claims and their supposedly caring customer service just to get the run around every time.I am now forced to have to hire a attorney to get my damages taken care of.Never go to Firestone! You will deeply regret it!!!!
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February 2024 by Phillip Addington
On a 2 day time bound trip from NY to FL for a cruise with family. We broke down yesterday and Sergio ordered parts over the phone while we drove it to the shop. He and his tech fixed up the car in good time. He offered different solutions when there were complications and multiple possible outcomes. He was courteous and helpful. He offered me a cost savings care credit card to help. I like how the whole team from tech to advisor communicated well and cared about safety. They showed me details what they did and made recommendations. I just can't thank them enough for how they took care of us yesterday! I watched them interact and give the same great treatment to everyone who came in. Thank you Sergio and team!
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February 2024 by Kevin West
You have an excellent staff they answer all my questions all my concerns I felt like my vehicle was in safe hands
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February 2024 by Cindy
Excellent customer service!!! And genuine
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February 2024 by Christian Cannedy
I’ve being going to this Firestone since 2013. When I got a flat tire, Sergio and Morgan were willing to squeeze me in before closing for the day, unfortunately, I couldn’t make it by then. The next morning on my way to the store my spare tire went flat and we had to leave my car behind the Firestone without filling out a drop off form as I was rushing to work. Before I could call them at 7:30 I got a call from Jason who had already identified my car and was checking to see what I would like done. He found me a new tire that was cost efficient and the repairs were quickly done. I love this team and all that they do!Thank you store 323093
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February 2024 by Rich E
Dropped the car off prior to appt and get a call almost 3 hours after the appt time to tell me they cannot do the work? Missed work of and now it’s too late to take anywhere else. Local staff didn’t even care. They acted like this is just the way it is. This used to be our go to, not so much anymore. No longer can recommend this shop.
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February 2024 by Jennifer Richardson
Sergio was very helpful. He ordered my tires for me and I received them the next day and scheduled the installation for the following Saturday. I was in and out with a tire install and alignment in an hour and a half which was much quicker than I expected.
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February 2024 by Leslie Shutts
I have been with Firestone for 30 years at 3 locations. This after trying other "major" tire brand automotive repair and tire centers. All of which failed on price and quality of work and product. Firestone has never failed me. In between I tried other places to get a slightly lower price or deal. But I always keep coming back for the Quality. When you look at Quality of work and Cost of work, Firestone is a great value and reliable. I am not paid by Firestone. I truly believe this and have years of records and invoices to prove it. I recommend Firestone!
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January 2024 by Amy Frederick
STAY AWAY!!!I was told to drop off my car and it would be done in a few hours….it was there from morning until they called me 12 minutes before closing to come get it!!!!My car smelled terrible when I picked it up. The steering wheel was filthy as well as gear shift (dirty/greasy/sticky).The cost was also extreme!!! Over 100.00 for simple tire rotation and oil change WITH a coupon)?!!!Will never go backAlthough Morgan are register was nice
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January 2024 by Anthony Boyda
Very honest! They also get the job done quickly.
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January 2024 by Melody Burton
Sergio is the best and always makes sure I am taken care of completely!!
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January 2024 by Leona Hamilton
Excellent service
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December 2023 by Matthew Davy
My punctured tire was taken care of as quickly as possible even without an appointment. Jason was most helpful in arranging things. Also, I was considering new tires for the same vehicle, so Jason supplied me with a complete, clear estimate and advised me of an approaching sale should I desire to take advantage of it. So, I was very pleased with the professional, courteous visit.
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December 2023 by Jeanne K.
This place is terrible. Do NOT take your car to be inspected. It is a racket. I've had 6 cars go through over the years and EVERY TIME it's hundreds of dollars and a rejection. Same with oil changes. They will give you a list of "have to do now" items. Go somewhere else and you'll be told your car is fine. Never again,
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November 2023 by Tony Minor
They’ve been doing the work on all my vehicles for the last 4 to 5 years. I have never had a problem with any repair. Prices are more than fair. Sergio the manager is wonderful to deal with. Customer forever!!