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December 2023 by Irene Dorsla
Nelson the delivery did a tremendous job and provided excellent services. Gateway Appliances is excellent place for appliances the manager was great.
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November 2023 by Amber H
Purchased a refurbished dryer from here early 2022. They will deliver/install/and haul for a fee. Prices seem to have increased since then though.
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October 2023 by Riaz Tyler
Best prices in the area! Great service and amazing delivery guys
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October 2023 by W S
I have just received my new appliances, and I must say that I am thoroughly impressed with their performance. The delivery was prompt, and everything arrived in perfect condition. Although I read some bad reviews, I trusted my instincts and decided to give them a chance. Overall, I am quite satisfied with my purchase and the delivery process. I highly recommend these appliances to anyone looking for reliable and efficient kitchen appliances.
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October 2023 by Jim
Unfortunately, we had a very bad experience purchasing a washer and dryer from Gateway Appliances.The machines were fine, but the service was awful.We paid extra money to have the machines delivered and installed. The delivery team was unprofessional and unequipped to properly deliver and install a washer and dryer. They dropped the machines multiple times, damaging our floors.When we asked Gateway Appliances to address the damaged floor, they refused. They sub-contracted the delivery to a third party and had no means of addressing the damage.Similar to other people's experiences, we paid extra for delivery and installation. However, the delivery team refused to do the installation; we had to do it ourselves.To top it all off, we discovered, during installation, that the leveling legs for the washing machine were removed prior to delivery. Of course, we had to fix that problem ourselves and at our own expense.By the time we finally got our washer and dryer up and running (weeks later), we ended up paying hundreds of dollars more than the price that was listed on the price tag. We paid for the installation materials, we paid to fix the floors, and we paid for the missing parts. It would have been cheaper to purchase new machines, and have them delivered and installed by professionals.Gateway Appliances ripped us off. Sadly, it sounds like other people have similar stories. If you've read all the way to this part of the review, I hope that you'll take this as a warning not to do business with Gateway Appliances.
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October 2023 by James Seay
This was the worst place I’ve ever dealt with. They try to charge you money for their own pocket. Don’t let them fool you when they tell you, they charge you by the steps to deliver your appliance to your home. I had a full-blown conversation with the delivery driver that they use, he doesn’t charge by the steps he charge by the mile to your home they try to pocket money for themselves Stay away from this place. Best place to go to in Fredericksburg. Virginia is called discount appliances. They are the best better prices. They are very professional.
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September 2023 by Murtaza Gilani
Very good service very good project. Good variety of appliances.
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September 2023 by Noemi Johnston
I bought a washer from them and I would buy another. The repair men where there and so knowledgeable. While I called a service to fix my washer they said it couldn't be fixed. The repair man explained to me exactly what was wrong with my unit. Told me I still had the option to fix it. When the owner came so kind. He gave me an amazing deal on a pre-owned unit. I opted for the new one because I felt confident it would work with zero issues. Knowledgeable, kind and they gave me options s not just tried to sale me. 100% recommended going there.
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September 2023 by ]Margaretta Carter
The service was top notch. Abood was the most courteous salesman I ever encountered. He worked with me to give me the best prices and made everything affordable. I recommend him highly.
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September 2023 by Noemi Torres
I bought a washer from them and I would buy another. The repair men where there and so knowledgeable. While I called a service to fix my washer they said it couldn't be fixed. The repair man explained to me exactly what was wrong with my unit. Told me I still had the option to fix it. When the owner came so kind. He gave me an amazing deal on a pre-owned unit. I opted for the new one because I felt confident it would work with zero issues. Knowledgeable, kind and they gave me options s not just tried to sale me. 100% recommended going there.
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August 2023 by Bobby Smurda
I originally purchased a fridge from East Coast Appliance and had nothing but trouble with it from the start was a terrible experience I ended up returning the fridge, I found gateway appliances they came to the rescue made everything easy helped me get a new fridge and even worked with me on the price would definitely recommend them for future purchases
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August 2023 by Joshua Williams
Easy to deal with nice people and the washer and dryers work well and have warranty’s would buy again if needed
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August 2023 by Abdullah Khalid
They have best deal going on always purchase all kitchen set with best price ever
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August 2023 by Shipbones Bones
Impeccable service, they gladly answered every question and were more than happy to show what was damaged in appliances. They made sure that I knew it was damaged, as i noticed several had blue tape with the words "damaged" near damaged parts of the appliances.They then took the appliances (washer and dryer) over to a room to test, where they had a room full of parts and clothing to even do a washer cycle for. Absolutely will be going to them first for any appliance needs, since i dont particularly care about scratches and dents!
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August 2023 by Tom Corvetti
Purchasing at Gateway Appliances was a very positive experience. I returned 11 months later because I needed some warranty work and I had some challenges registering for the Warranty. Abood helped me and was very professional and hospitable
