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July 2024 by Clint Barrett
I purchased a set of tires online from Goodyear, including installation and alignment with an appointment confirmed for the work at this store. When I arrived at the time of my appointment, the store had no record of my appointment due to communication issue between Goodyear and the local store. I understand these things happen, and it was handled well. Beverly told me they had the tires in stock and would get the job done that day, it would just take time to verify order/purchase with Goodyear. This was all taken care of, and tires were installed without issue the same day. As a bonus, I was told that the alignment i had already paid for was not needed at the time. I appreciate this level of honesty and integrity as it is not common. Thanks for a positive experience.
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July 2024 by Kathryn Leary
Came in to get my car looked at thinking I knew the issue. Jay quoted us a reasonable amount for a new tire & an alignment. Jay went above and beyond to come to talk to us while we sat next door at Starbucks. Not only did he save us money by not charging us for something that he originally quoted us for (we didn’t need it). He eased our mind with what we would need down the road, with a clear cost expectation. Jay gave us peace of mind, great service & realistic advice. I’ll be back because of him!
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July 2024 by S Bee
I can’t say enough good things about Beverly! She always gives me good, trustworthy advice that keeps my car safe and in the road. She goes above and beyond in customer service and makes me feel like she cares about my family’s cars and our safety just as much as I do!
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July 2024 by elaine waller
He was a great man love him will always come back and trace Chris down
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July 2024 by Tank 0187
Terrible customer service, there is two extremely rude people one is the heavy set red head woman and the guy at the counter who looks like a dollar store Post Malone.
I would go any where but there you have much better options within walking distance
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July 2024 by Meaghan Hokanson
Twice now I have brought my car in for oil changes where they have used something, not a torque wrench, to tighten the oil drain plug. It is on so tight that we cannot get it off at all, despite trying everything. Last time I brought my car back and they noticed it and I believe discounted something from my bill. This time I'm going somewhere else.
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July 2024 by Lindsey Greene
I went to Goodyear for my annual inspection and failed... And yet I'm still leaving a glowing review! Beverly was compassionate and so helpful when I had to go back in. She cares about her customers and went above and beyond to help me get back on the road again! I will be sure to return! Thank you Goodyear!
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July 2024 by Yasir Raphael
Great customer service, Beverly Harris is extremely helpful, pleasant and knowledgable.
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July 2024 by Jared Boyd
Very professional and responsive. Took very good care of my vehicle in a reasonable time.
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July 2024 by Walter Strack
Even though the gentleman was very nice, he wasn’t listening to me what I was trying to explain however they did help me
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July 2024 by Tanya Wright
It's not often you can say you had exemplary service at an auto/tire shop, but if you take your business to this Goodyear location you absolutely will be saying that. I had the pleasure of having Beverly assist me with my purchase of tires, as well as my alignment. Beverly truly went above and beyond to provide top notch customer service, for which I am very grateful! Every interaction we had ( and there quite a few), Beverly was so friendly and helpful and truly seemed to enjoy her work. I am very happy with the customer service I received from both Beverly and Jay, as well as the mechanical crew who installed my new tires and did my alignment.
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July 2024 by Rachel Gardner
OUTSTANDING CUSTOMER SERVICE!!
I recently had my tire fixed promptly at Good Year Auto Service, thanks to the exceptional assistance of RON, KENNETH and KEITH. This world needs more hardworking people like Ron, Kenneth and Keith who went ABOVE and BEYOND with what they do. Good Year is incredibly fortunate to have such dedicated employees. RON was the first person I approached upon arriving, and he was incredibly respectful and knowledgeable about what my tire needed. KENNETH provided detailed updates on a time frame and kept me informed throughout the entire process. The front desk staff KEITH was also quick and accommodating.
The location offers ample PARKING, and the WAITING ROOM is clean and well-equipped with a TV, a chiller stocked with bottled water, a Keurig for coffee enthusiasts like myself, a window to check on your car, and my personal favorite—a CHARGING STATION.
Thank you for your prompt service and kind approach. This was my first time in this place and I was completely impressed. I HIGHLY RECOMMEND this place, conveniently located next to PUBLIX. While you wait, you can also enjoy nearby STARBUCKS or TACO BELL. I will definitely return and share the word about their EXCELLENT SERVICE!
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July 2024 by Bret Hughes
Great Customer service
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July 2024 by Nesto Ventura
Beverly is amazing and she took k good care of me and my Tacoma. Excellent service
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July 2024 by lisa jones
My salesperson really read this customer. He wasn’t pushy and I splurged far more than I normally do. He was also very professional! I’ll be a repeat customer because of Jay.
