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January 2024 by Mary Evers
My husband and I went to Helzberg Diamonds after having a horrific experience at Kay Jewlers. As soon as we entered the store we were greeted by Tiffany and Heather. They both were outstanding and worked with us diligently to ensure we found exactly what we wanted. I cannot express how grateful we are to have found such a knowledgeable and professional duo. We highly recommend this store, as well as Heather and Tiffany. We will certainly be returning for all of our jewelry shopping. Thank you both so much for making my day!
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December 2023 by Jay D
I stopped by Helzberg Diamonds located in Fredericksburg mall in Virginia. Lisa and Carly were two lovely ladies that assisted me when purchasing a wedding ring set for my lovely lady April. Lisa and Carly took their time explaining intricate details regarding types of diamonds.Although Lab diamonds are no less of a diamond and much less expensive, I had to purchase what my lady wanted. It is a mind diamond. It was on sale! It's exactly what my lady wants.To make things more exciting, they were offering a free Quest 2 256GB VR headset!!! I got the last one. Ironically, I was just speaking with my Lead worker today, considering purchasing one!I want to thank Carly, the store manager and Lisa for making this so easy and for explaining the 18 mo., interest free payment options that are available.Thank you two so much.Sincerely,Jeremy D. Holmes
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December 2023 by KC Herring
Amal has helped us with multiple purchases and has been absolutely amazing each time!
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November 2023 by Kara Hatchett
The customer service from Jenna and Sheri was FANTASTIC!! They didn’t rush us when we were looking. We could tell that they genuinely wanted us to get the rings that we wanted. They listened to all of our concerns, and answered all of our questions. They were eager and willing to help us custom make a ring to our exact choosing. Very satisfied with our experience!
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October 2023 by Him Nim
I am always taken care of at the Fredericksburg Mall Helzberg. Sheri takes the time to make sure my wife and I are treated as valued customers. She has always gone the extra mile! The store has good product comparatively, though on par with other reputable stores in quality and content. I trust this store for good jewelery, but more importantly, I trust Sheri at this store to ensure I get great service!
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October 2023 by Deborah Molina
My husband and I shop here regularly. We have found that shopping at other places just feels like a purchase...but at Helzberg they make it a whole experience. Thanks especially to Sheri and Tara. And a shout out to Haley and Carly for helping us with a wish list recently. We appreciate you all!
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October 2023 by Patricia Jackson
For the most part I deal with Tiffany and I love her. She is not pushy at all which I love but she always shows me something I can't resist. She is a gem in your store
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October 2023 by Mark Fender
My wife and I have made several purchases at Helzberg Diamonds and everyone has always been very helpful. Of particular note, Amal has been our ‘go to’ person. She listens and remembers our preferences which helps when I am looking for something special for my wife.
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September 2023 by Chelsea Kotay
Tara resolved my issue and I was very pleased with how the situation was handled. She was very friendly and understanding and she helped me find the perfect band for my upgrade. Cheryl was also amazing and very friendly . If you are looking for a new upgrade or wedding ring these two will assist you the best !!
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September 2023 by KyEsha •
Tiffany has been absolutely amazing taking care of my last two purchases! She is very knowledgeable as well as super polite. Really personable and sweet. All of my jewelry comes from Helzburg and I would recommend them to everyone!
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September 2023 by Rosie Ullrich
I’ve had the best experience at Helzberg Diamonds. The customer service is exceptional and Tiffany knows her stuff about jewelry she always gets it right. She recommends certain items and of course she so good and I always in making purchases.
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September 2023 by Gail Daras
I have built a relationship with Amal over the past few years. She understands the type of jewelry I enjoy. She ensures I know about all of their special events. I love visiting the store to see what new jewelry she will show me.
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August 2023 by Martin Slawski
Came there and asked for a necklace with diamonds. We were shown a piece that we liked and purchased. Back at home we found out from the insurance certificate that the diamonds were actually *lab-created*, and for that, massively overpriced. During the entire time in the store the fact that the diamonds were not natural diamonds was never mentioned to us, nor was the display window clear about it. Returned the necklace within less than 24 hours. When returning we were belittled, being told that for the money we spent we should not have expected natural diamonds. We were told that the sales representative has been with them for 20+ years and that a “miscommunication” happened. No serious effort was made to make up for our confusion and loss of time. The other sales representative who worked with us the previous day avoided eye contact the entire time we were in the store for the return. To everyone out there: I have been purchasing jewelry on a regular basis and whether diamonds are lab-created was always transparent during all my past purchases. It wasn’t the case in this store. Note the difference: lab-created diamonds are worth far less than real diamonds (in decline given increased production), have much lower re-sale values (if any) than natural diamonds, and original sales prices may not be honored when performing an upgrade.
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August 2023 by Bianca Brooks
Amal, was so sweet, kind and patient with my husband & I as we upgraded our rings for our up coming anniversary! Thank you again Amal?
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August 2023 by Jerry Baker
Both Tiffany and Sheri provided highly professional and friendly service. I would highly recommend both of them!!
