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February 2024 by Dave Autry
Helpful associates and cheerful. Great experience!
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February 2024 by scott mccombe
Expensive for what I purchased. Well stocked and organized as always and easy to check out
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February 2024 by Kevin Gurr
I enjoyed talking with the employeeThey were helpful and friendly
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December 2023 by Brian Rapp
Store was a bit messy but we had an employee actually walk us to what we needed. They need to do more of that like the old days of Home Depot.
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December 2023 by Gabriela Mihoc
Love this one because people always offer to help you out find things...like it should be on every store
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November 2023 by David Powell
Home depot has helped me find What I needed to fix my water leak. The older gentleman was very knowledgeable.
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November 2023 by Rob Peele
Much more satisfying experience compared to Lowe's in Fredericksburg. Better service,prices and management. Lousy management at Fredericksburg Lowe's.!!!
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November 2023 by Jim Pitman
We exchanged 3 propane tanks for refill and the process went fast and easy.
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September 2023 by Trish Nelson
Unbelievable! We purchased our kitchen cabinets and island cabinets from here. The “kitchen designer “ has copies of the blueprints and measured them to the outside of the kitchen wall. Now 3 cabinets are to big and the correct size must be ordered. First I’m told I must pay a 15% restocking fee. Yesterday, I’m told that they will not take them back and I must purchase the correct size and pay for them myself. They do not want to accept responsibility for their measuring mistakes. I’m beyond upset not only is this going to cost more and leave us with 3 cabinets we do not need, they are also holding up the kitchen to be finished which is going to delay issuing of our occupancy permit. I will be reporting this to corporate and the BBB. Also, destroying their credit card and I refuse to do business with a store who thinks it’s ok to treat customers like this! BEWARE of you are thinking about ordering your cabinets from them. I want to also let you know twice I had appointments with the young man in this department and he never showed up. Frustrating when you drive over an hour to get there.Update. Over the course of the past 6 days I have spoken to 3 managers, Bill, Dan and Chris and Sterling and Marvae. Not one of them offered any sort of apology or discount. Instead everyone blamed us. We provided blueprints the first time we went to the store and met with Sterling, the large blueprints that took us his desk plus. He lied and said we had a layout from store 4620, another home department. We have never gone to another Home Depot for a kitchen design and how would that even make sense. If I had why wouldn’t I use them? Blueprints were emailed to both Sterling and Maeve, they say we are lying and did not. This is our kitchen and we provided everything that was requested of us. We wanted this correct the first time. Why would I delay my occupancy permit which is what they are doing. They ordered a trash can cabinet after being told multiple times in writing and verbally that we did NOT want a trash can cabinet. Not once have they offered to make any of this right. Instead all the costs and blame is being placed on us, the customer. This experience has been the worst example of good customer service ever. Saturday I was supposed to receive an invoice so I could pay and get the correct cabinets ordered and on the way. I have yet to receive any invoices and am being told another 4 to 5 weeks for delivery. I believe honestly they are deliberately trying to make this take longer so we have to wait longer on these cabinets because still no invoice. And trying to reach them on the phone is damn near impossible and she may even hang up on me again like she did this morning when she heard my voice. I’m absolutely furious at this entire situation and am filing multiple complaints and more. Go some else for your cabinets don’t get screwed over like us.I called back because at noon I was told a few minutes for the invoice I was supposed to receive 5 days ago and Marvae gave me all sorts of attitude. I’ve been waiting 5 days for the invoice and she gives me attitude and more excuses. This store needs to hire and train good people who are customer oriented. This is total BS to treat a paying customer this way.I was charged $1800 for 2 cabinets and I feel like it is because I stood up and told the truth about these people not doing their jobs and I brought it to 3 different managers attention who also did nothing except take up for the employees without looking into the situation or documentation I have and was will to provide. Their actions and attitudes were a piss poor as the employees. They could care less about providing decent customer service.I will add that I was talking to my contractor yesterday and today and they informed me they have had so many issues with Home Depot that Lowe’s is their go to. My Home Depot credit card has been shredded! You will get no more of my business. Thanks for doing everything in your power to lose business! And not one damn thing to try to keep it.
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September 2023 by Eri Bradley
Prices are so much better than Lowes, and many time better than Amazon. Delivery has been very fast and installation service very good.
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August 2023 by Karen Doe
You know when you see a Home Depot in a movie the person like walks into a Home Depot and there’s like 10 employees but none of them can help… that’s pretty much it here.
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July 2023 by Stacey F
If you're looking for great customer service, look elsewhere! Not sure what has happened to this location, but everyone I've had to deal with there has major attitude! They definitely shouldn't be in customer service. Not sure if the management has changed recently,but their parking lot is a mess also with garbage all over.
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July 2023 by Laura S.
Not a very exciting shopping trip, as we only needed some garden soil and numbers for our mailbox -- but our experience at this Home Depot was excellent. The garden soil was on sale for only $2 for 0.75 cu ft. Even better, a young worker came right over to see if he could assist us, and didn't hesitate to load five big bags into our cart. Kudos for customer service. Large and free parking lot. Short check-out line.
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July 2023 by Steph MiniPiemar
Boss needs to get a new key & lock for the propane tank lol. Took like 6 minutes and a second set of keys to get it open. Employees are cool tho
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July 2023 by David H
it's had everything I've expected and more, great customer service, great layout of the store both inside and out.