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August 2022 by Google user
Standard-sized Home Depot but a little less crowded than others due to the location. Good selection of everything you would expect to find, but no overly large departments.
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July 2022 by Josh Diddams
Standard-sized Home Depot but a little less crowded than others due to the location. Good selection of everything you would expect to find, but no overly large departments.
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November 2019 by Lynda T.
If you are planning a trip to Home Depot it's worth it to make the Harrison Road store in Spotsylvania your place in the area to shop! Customer service A++++. Manager Dawn gets 5 stars for making our shopping experience a positive one. Thank you!!!
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October 2019 by Gloria Springer-Beveridge
I ordered a refrigerator on 9/23/19. It was scheduled for delivery on 10/5/19. Were advised on 10/4/19 that our appliance could not be delivered until 10/12/19. Ok, I was polite and patient. I waited until 5pm on 10/12/19 for a call from the delivery driver. When I finally called Home Depot, I was told that the driver WENT HOME!! I was told that I am not a priority and not I will have to wait until Wednesday for delivery. Uh madam I have a job! I can not sit around waiting for your drivers to maybe show up or not!!! Home Depot has no sense of customer service! I will be a loyal Lowes customer from this day forth!!!
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August 2019 by Sarah B.
Very few times do I come in here and get the help I need. I even had 3 people straight up ignore me when I needed help (well one pointed to aisle and said he thinks what I'm looking for is down that aisle..) and one saw a friend and helped him out and turned his back on us as we were asking for help. Asked a lady helping with self check out of desperation and she .. guess what? Completely ignored me, walked around me, and checked others out. Talked to a lady in the paint section, she was super condescending and told me the paint I bought at Lowe's was not for the purpose I bought it for.. even when the can deliberately says it on does (we needed something similar and HD was the closest place at the moment). To top it off a worker there told me lumens was another language that she didn't know (it's honestly just a measure of light). I've only found one person really helpful. But frankly, most of the workers there are probably underpaid, unhappy, and not very competent. It shows.
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July 2019 by Tammy J Eagle-Myers
we ordered refrigerator to be delivered yesterday. No phone call, no delivery, and they can't find it. Going to get a refund and go to Lowe's.
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May 2019 by Dinah Charboneau
I always find everything I need there plus you can't beat the friendly service
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October 2018 by Dave K.
I went to the Home Depot yesterday and tried to use my veteran discount, I showed the cashier a copy of my discharge papers, I also showed her my drivers license to prove that the discharge papers belonged to me. She would not except the discharge papers and said I had to get a card with a photo,I would have to go to Quantico to get it. I don't have this trouble at Lowe's hardware so I guess I'll be buying everything from Lowe's instead of Home Depot.
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September 2018 by Susi Brown Hayes
Thank you to the Home Depot employee that helped out.. While waiting for my husband to come out we had a small medical emergency outside in the parking lot with Mark ( HD customer) .. Mark was having a COPD episode.. fell out and HD employee & I saw it simultaneously and both of us ran over to help him up , he was all scratched& cut from his fall & HD employee went to get wipes & bandaids for Mark then without gloves on began the clean up bloody Mark .. After basically begging him to let me drive him home because I was concerned for his safety, he let me put him back in his car and I followed him for a little while ... I truly hope you made it home safe Mark .. Sorry I didn't catch Marks last name ... Nor did I catch the name of Home Depot Employee .. Kudos to him !! He should be given an award for what he did today !!!
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June 2018 by Barbara B.
This location is very nice. The cashier was very nice and smiling. I found what I needed right away. The workers are very nice. I will come back here again.
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June 2018 by Maxine S.
I went to look at refrigerators. Mine broke and I needed a replacement as soon as possible. When I entered the department an employee was working with a customer and told me there was another woman working who was around somewhere and someone would assist me soon. After a few minutes I saw another woman from the back but since she did not approach me and offer assistance, I assumed she was another customer. I waited about 15 minutes and then decided to leave. As I was leaving that section, I saw that same woman sitting at the employee table so she was there and just ignored me. I contacted a store manager to let them know why I was going to go elsewhere to spend my money and the response I got was an invitation to 'give them another try' and 'sorry'. I prefer to give someone else another try...
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April 2018 by Sarah M.
Customer service is always good. Knowledgeable staff in multiple departments. So many people complaining on here about stuff that isnt even directly related to this location or that the store even has control over. Appliance deliveries.... it is a vendor that home depot uses nationally. So yes... this regions contracted vendor needs drastic improvements, stop blaming the store for things they are just as annoyed about as you are. Home depot isnt holding refunds hostage. It is your bank. Have you ever gotten a refund ANYWHERE that posted back to your credit card immediately?? The employees at this location work really hard with handling hundreds of orders and trying to problem solve things daily. Whether it is special orders delivery times getting pushed back bc of either shipping carrier or venders delaying, special orders getting damaged in transit, or FSA the appliance vendor, keeping them on hold on the phone for over 2 hours per customer order to try and resolve issues, as well as appliance manufacturer phone tag. A lot of times customers come in after "business hours" or during the weekend trying to get a resolution immediately when the vendors arent even open to contact them to problem solve as quickly as possible. Kudos to all the hard working staff at the harrison crossing location. You all dont get enough credit for all you do.
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March 2018 by Colleen Brinkheide
The customer service at this store is absolutely awful!!!!! We ordered and paid for a dishwasher and installation, they send out some third party person who refuses to install the dishwasher. I call Home Depot to get the issue resolved and I am told by two different people they would get back to me and they never do!!!! Then I get an electronic receipt for the refund of the dishwasher and yet still no phone call with a solution!!!! I guess they don't want the business!!! Now we are in a huge time crunch and we have no answers... We just have to wait for the refund to post on my credit card which will take how long????? And I can't buy a dishwasher from a different place until I get my money back from Home Depot!!!!!! This store is horrible and I will NEVER do business with them ever again. Way to give your customer a huge screw you!
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January 2018 by Joe M.
After another four phone calls I'm still waiting to be refunded $1400 for the appliances that I was stood up (with no phone call on a three hour delivery window) twice. I called the order over a month ago. I've spent at least six hours on the phone over this. I will NEVER, EVER do business with home Depot again. I'm a young homeowner with two kids. This company will not receive another dime from me as long as I'm breathing. If the world was flooded in sewage and the only place selling stilts was home Depot I still wouldn't buy from this company Lowe's, while far from perfect, at least keeps their promises and addresses issues in a timely and reasonable manner. That is where I bought my appliances that home Depot dropped the ball on, and then lost the ball, and then forgot about the ball a few times...
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March 2017 by Kurt S.
Home Depot announced to me tonight that they have a new return policy. They have stopped their no hassle return policy. No receipt, no return is their new policy. I thus have a new policy. Need hardware, buy lowes. I flip houses as a hobby and spend upwards of $80k/yr on hardware. No more spending at Home Depot. Kurt S. Aerospace Engineer
