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February 2024 by Karla Wilder
Really had a taste for soft, (original) hot chicken. Asked if the chick was fresh; it was late....they said yes. Not only was it NOT, you could tell it had been " microwaved" or reheated. Really dont appreciate that. On top of that, we didnt get the pieces we ordered but by the time we would have taken to drive back, they would have been closed. Stop being lazy and tell the truth. We will never go there again.
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February 2024 by Christina Weber
They definitely have a policy to always have you pull around and park to minimize their official per customer service time. The lower amount of time they keep you at the window the better their service scores are with corporate. So what they do is ALWAYS have you leave the window as soon as you pay. It doesn’t matter if there’s no one behind you. It doesn’t matter if the food would be ready quickly anyway. You are ALWAYS asked to drive around and park and by the time someone comes out to hand you the food at least part of it is ice cold. Their service time is considerably longer because they are trying to fake shorter numbers and it’s a completely unnecessary use of staff time to make the always serve people at their cars. It’s really frustrating because the place is otherwise decent.
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January 2024 by austin cayton
Most lazy as Mexican lady works behind counter all she dose stand their trying to take order and just walks off middle my order gets other guy to do it they take way to long they push other people whom we're their alot less time and give them their food first the worst kfc every they really need to fire everyone that works hear and just start over
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January 2024 by Diamond Tate
Horrible service. We traveled for a event in DC and decided to stop here. The person running the register at 830pm 1/7/24 was rude very unprofessional. We do not recommend this
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December 2023 by Fredericksburg Gutter and Lawn
I love KFC!!!Have been eating here for over 40 years and have never had a bad experience or food.Can’t wait to return. The spicy chicken sandwich is definitely in my top 5 listParking: I had a great experience parking
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December 2023 by Dawn Velapoldi
My chicken was very dry the coleslaw was excellent My husband's chicken was really good he said it's better than I could cook My dog loved the chicken tenders things that we got her it's very clean the bathrooms were very
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November 2023 by Anita Lacertosa
KFC IN Virginia was the BEST! Tyler and Rachel who took care of me were absolutely Excellent!Especially Tyler, he was the sweetest young man and explained everything to me, even gave me 1 extra crispy chicken tender for Free! That was the Best. Tyler and Rachel should get a Raise because their kindness attracts more people to come in and dine. Thank You KFCKid-friendliness: Kids are welcome too. KFC was so clean and a fresh atmosphere. The staff are very respectful and friendly. That’s where you want to bring your children! It was GREAT! Thank you KFC. ?
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November 2023 by Carol Haydon
I ordered a pot pie. Told it would take approximately 12 minutes and to wait up front. The parking lot filled up with others waiting after me. However, they ALL received their order before me. I am never going back here as they are the slowest one I have ever been in. Never again. It's always this way. Slow.
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November 2023 by krissa henry
Don't dare go there around 9:30pm because the employees will have an attitude and talk about you under they're breath. And when you try to order the service doesn't get any better they pretend like they don't know what you are ordering. At that I decided to just leave I will never go there ever again.
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November 2023 by Vickie Satterwhite
We went thru drive thru and had to sit and wait 20 minutes for the food. They are very low on staff. Not their fault people dont want to work. The food was delicious!
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November 2023 by Quentin Bundy
I will never go to KFC again , I had to wait 45 minutes for my food, the staff kept bringing everyone who came after my order, straight ridiculous!!!!!
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November 2023 by Marilyn Henderson Lilly
Unprofessional, took 40 minutes to get food, it was cold, when received, staff was rude and disrespectful when I asked about my food because everyone after us had gotten theirs. I will never recommend this location. Who ever manages this team, Needs to be retrained.
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November 2023 by Danny S
The worse food service ever, order the food on the app 30 minutes before entering the restaurant, and the food still isn’t ready, and no one is going to take care of
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November 2023 by Ian Gregory
I get an hour lunch break and there is no line nothing but didn't receive my food until 30mins after I ordered and people around me complaining about the same
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November 2023 by Neva Rotenberry
They saved the day last night. Went to another KFC, but I was not able to get my order. There was a 25 min wait on chicken. There were 3 orders ahead of me. Sooooo..... I came here and got my food right away. The ladies working the drive-through had good customer service.