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December 2023 by David S.
I experienced great service at this NTB today. I was scheduled for an oil change and was greeted and checked in promptly. I know these places can get hectic but getting in quick was easy. I also appreciated their ability to do same day repair after they noticed my balding tires needed to get replaced.
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November 2023 by Max Andrade
Great service and great work staff. Came in and dropped car off on a Saturday and they had my car in and out within 2 hours. Definitely like this location more than the one in Southpoint location.
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November 2023 by Kanise Cephus-Brand
Absolutely amazing service! My tire light came on, and they were able to fix within 10 minutes! I went to several other places that had wait times and told me to go to wawa. Simply great service, 10/10 recommend!!
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October 2023 by Kimiko Gardner
Such amazing service! My car was driving so much better the minute I drove off. Amazing customer service. They really make you feel like family and make sure you get exactly what you need. I couldn’t have asked for anyone better to take care of Panda(my car).
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October 2023 by amy fazar
As someone who used to be in the industry professional trustworthy shops are hard to find. They were professional, informative, and easy to talk to but mostly did not try to oversell me. I will absolutely be back and recommend others to come here. *Appreciate you guys!
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October 2023 by Lula Bright
I recently had the pleasure of dealing with Cici and John at NTB for a service on my car. From the moment I stepped into the establishment, their professionalism, knowledge, and commitment to customer satisfaction were evident. They ensured that my front brakes and rotors were installed meticulously and with precision. Throughout the process, both took the time to address my queries, explain the procedures, and ensure I was comfortable with the work being done. It's not every day that you come across service providers who genuinely care about delivering top-notch service. I am extremely pleased with the results, and my car feels like new. I can't recommend Cici and John enough for anyone needing automotive services. Their expertise and dedication truly stand out. Thank you both!
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October 2023 by ok
Isiah was amazing I had a flat tire and he was ready to assist. This location was a blessing to me and I truly appreciate their kindness. Keep up The good work guys
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September 2023 by Grace Kim
The employees at this location were friendly, informative, and accommodating during the whole repair process from diagnostic to completion. The waiting room was surprisingly pretty clean. Josh, the store manager, let me know about other stuff I needed to pay attention to but could wait to get done — that’s how you know they’re being honest and not just after the sale. You can expect to receive better customer service here than other locations (in my opinion). For these reasons, I’ll be going back to Josh for my next service.
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September 2023 by Zane Hunting
Went over the top to help us and make sure they did everything in their power to get our vehicle aligned!! Absolutely amazing service, the tech who was helping us sat down and discussed all of our options and what we could and couldn’t do to solve our issues. Will definitely be coming back here time and time again!!!!
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September 2023 by Matthew Butterfield
I recently lifted my VW golf and came to this NTB because I’ve had nothing but good experiences here. They ended up calling me moments later and said that my camber was way out of range for adjustment and they couldn’t go further. When I got to the store The tech took me back and showed me what the problem was. After some looking he ended up finding out that the driver side strut was not seated all the way down. All the techs came around to help and they ended up fixing the strut and preformed my alignment. I was not expecting this level of customer service they are truly a great team. Thank you staff.
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August 2023 by Shavonnah Upchurch
Customer service is SUPERB. When I walked in Joe was on the phone with a customer but still acknowledged me and told he will be with me shortly. Cici walked in and she also acknowledged me immediately to see if I need help. Having a flat tire is always a stressful time but these two calmed my anxiety with their pleasant customer service. It’s a great feeling to see people still value to make the customer feel important.
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August 2023 by Jasmine Valenzo
I walked in on a busy Saturday and Isaiah helped me right away! I needed an oil change and tire rotation and he got right on it. He was done so quick. He was so kind and was happy to help, definitely a great experience and highly recommend Isaiah working on your car!
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August 2023 by Wallace West Jr
They were horrible. Just left with wife after getting her a new tire. She made an appt. asking all the questions before hand because she bought the insurance. Get there the didn't have the same tire even though they said they ordered it. Then she had to pay for the new tire. Insurance was for what? They were just bought by another company so both organizations were there together. All incompetent save your money go somewhere else with competent CSR and integrity.
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August 2023 by NÉE-NEE G
I’m new to the area and this NTB is the closes to my home. Lucky for me it is because the customer service at this location is top notch. Kudos to John who greeted me upon arrival and helped me the entire time that I was there. I walked out with everything that I needed and I was highly satisfied. John is truly a GREAT asset to this location.
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June 2023 by Alicia Vongphakdy
This was my first experience with NTB. Their customer service is amazing. Easy scheduling and friendly staff. When I came to my appointment I was greeted right away! John helped me out and went over everything with me. I was told it would take 30 mins. And they had me in and out of there in a timely manner. I left there happy and satisfied. I definitely will be back for any of my future car needs.
