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March 2024 by charles k smith
3/8/2024 My wife was on her way to work and tire pressure indicator indicated that the front passenger tire was down to 21lbs the day prior she went to firestone because tire pressure was 20 lbs. they added air and sent her on her way. NTB technicians went the extra mile and inspected the tire and discovered a large nail on the outside of the tire tread making it unrepairable a month prior firestone put a plug in the same tire. we later found out through NTB that the car has run flat tires and should not be plugged. NTB ordered a replacement tire and it arrived that same day. The customer service that we received from the entire staff was amazing. Jack, the service manager and Rick educated me on the pros and cons of the run flat tire. Their honesty, courtesy and professionalism was much appreciated. I highly recommend them for any service needs. FIVE STARS
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November 2023 by tony mayhew
Went today for 4 new tires, Dave and the staff were great company and didn't just ignore the customers, actually interacted with me and came to me with a few suggestions of things that were needed for the car, will definitely continue to take my vehicles here
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November 2023 by Jasmine Hart
Jack was extremely helpful. I woke up to a nail in my tire so had to make a tire purchase sooner than expected. Jack gave me several options and was patient as I made my decision. Would definitely come back here again
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November 2023 by John Zerull
Alignment, balance/rotation, oil change. Since I was waiting, manager kept me updated of the status. Always friendly and professional. I booked the appointment online and mistakenly selected a different location. They were more than willing to work me in at the appointment time without issue.
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November 2023 by Monica DeMuro
Had a great experience while traveling in Virginia. My tire kept losing pressure and Acer found the hole and patched it. Quick and efficient. David was very informative about what to do if I still had issues. Thanks!! Good service is tough to find these days!
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November 2023 by Happiness Hughes
Was traveling to a wedding and caught a flat tire called To check if tire was in stock Acer whom I dealt with had the tire in stock Said I was having vehicle towed In he took info over the phone to expedite the process. I called back a few mins later asking if there was a tow service you guys used and he provided with me a towing number and informed me that he had the tired pulled and was waiting on my arrival well the tow company put my spare on making it possible for me to drive to location, upon arrival the vehicle was immediately pulled in tires put on and spare put back in original location great service. He was efficient and knowledgeable hands down some of the best service I received will definitely return for service on my vehicle
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November 2023 by charlie miller
Always great service from “honest” employees….plus the Manager “David” is well organized and always on time regarding appointments .
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October 2023 by Maxwell Hughes
Excellent service, quick and easy. David took care of me at the front desk. Price was very reasonable. He was able to get me in on a short notice and had my vehicle back to me in short time. Would recommend coming here for vehicle service. I will definitely be back again.
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October 2023 by Mike
Jack and Dave were excellent to me. They fit me in and there was no wait. I will definitely use NTB again and will refer anyone!!
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August 2023 by Raymond B.
I always use the Watson Way Location for both of my vehicles no matter what they need. The store manager and Jack are always friendly and always keep me informed if I am waiting.I had my wife's car in today fir oil and filter service and to replace the tire on my spare rim. No hassles, the finished bill was the same as the quote and as b always very friendly and courteous. I will continue to use this Location for all the things I need done for both vehiclesM GREAT JOB GUYS RAY
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July 2023 by Paula Williams
I stopped in today for air pressure issue and Anthony came right out and fixed it.Super service ?
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April 2023 by Jamille Saad
If you installed a lift on your car and need an alignment, this is the only place I’d go. David is an exceptional store manager! This guy took the time of day to listen to my problems that occurred at another local NTB and completely fixed my issue, that the other shop caused. His alignment guy is perfect and knows exactly what he’s doing! 10 out of 10 for me.
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April 2023 by Toya Simp
On Mar 28, 2023 I dropped my vehicle off overnight for my passenger tire to be assessed I had experienced a flat tire earlier in the day however was able to remove the tire put air in it and drive to NTB I had a friend who gave me a recommendation because her son experienced the same situation and I was told they would repair the tire if need be so I proceeded. On Mar 29, 2023 I called a little after nine am explained what was going on the person I spoke with said he would call me if I needed a new tire, around 345 maybe 4 pm I received a call was told nothing was wrong with the tire didn’t need to be plugged however the night before I sprayed my tire and the tire bubbled where it was a leak but they are the professionals and I know slim to nothing about cars and tires google is my friend so moving forward I told him I would be coming to pick up the car right away the person that went to pick up the car arrived about 20 minutes later the car was in the bay as if it had just been pulled in to appear to be looked at and the person who picked up the car was told the tire was dunked and sprayed and nothing was wrong he then pointed directly to the extremely small nail that was in the tire in disbelief that the tire had no leak and it has just been brought to my attention that the tire was not even wet, the mechanic proceeded to say the tire was good. Now here is the thing I realize I did not purchase the tire from NTB and if that was the issue then say that money was not an issue I would have very well purchased a new tire and been safe than sorry and I was told that the tire was never properly looked at by the person who went to pick the car up and I argued them down because what benefit would it be of NTB to not do the work if necessary they would be getting paid therefore to me it didn’t make sense, today April 01 I am leaving out for errands and my tire is completely flat no fault of NTB because I should have went with my first mind and just had the tire replaced so I’m not blaming NTB at all however it’s the principle I respect the work that these men do but I do not respect being played with. As professionals I would have appreciated being told we can not help you at this time no explanation needed because I know I did not purchase the tire at this store or we will put a new tire on the vehicle better than telling me information that was not right. I am very disappointed and as someone who values integrity I hope this doesn’t happen again to me or anyone you all have much to lose but very little to gain when your integrity is compromised, and if for any reason I am wrong about the details of what happened I can own that but perception is everything and this is how I perceived what happened. Be blessed and have a great day!
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March 2023 by Trina Sellner
I went and they did their job..( correctly as far as I know). As soon as I got comfortable my boy was ready to go. It was great!
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February 2023 by Chuck Y.
I went into this store today to price/order tires. With my written estimate in hand ($472.99 per tire), I told Jack that I intended to shop around. He explained that NTB had the lowest price in town, guaranteed. So, I went next door to Goodyear to get an estimate for the exact same tires. They quoted me $396.99 per tire, but we're unable to mount the tires due to their size...so back to NTB to schedule the install. With the written estimate from Goodyear, I asked Jack to price match. He refused...stating it was too much. When I asked for the manager, Jack said the manager was busy and that he was the assistant manager. When I pulled up the price match guarantee, I explained was all that was required was a written estimate (which I had), from a local retailer (not online). Jack said it didn't matter, they would not honor the price. Even after I gave him the name and number of the Goodyear employee, he still refused to honor it. I asked if the price match guarantee meant anything and Jack's response was apparently not. I suggested they remove the price match guarantee altogether. Even after all these years of doing business with NTB, my lesson here is that they are a seemingly shady company with deceptive advertising and business practices. All of my future business is going to Goodyear.
