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“Made a same day appointment late in the day (on a Tuesday) and got the necessary part ordered. The part and repair was expected the next week but arrived the next day (Wednesday). They called to let me know and had it all done by cob on that Wednesday! I was so happy to have it all done so quickly!”
“I went into this store - albeit very stressed after a very infuriating attempt to set my phone up for myself. A gentleman by the name of Paul immediately greeted me whilst with a customer and asked me what could I get assistance with. I told him my grievances of having a carrier lock issue and it started off with a low probability that I’m walking out with my new iPhone all set up. But Paul persisted and not only did he not give up, but he got my phone set up even though I had the wrong carrier. He was super friendly, engaging, and made me feel comfortable about my lack of knowledge on the whole phone issue.
If I could recommend anybody from this store that you all need to go to and get assistance from, it’s Paul. And if anybody higher up is reading this, please give Paul a raise or some kind of recognition for the amazing work he did and still continues to do.”
“I was having a problem with my cell phone. It was not functioning inside my house but worked fine away from the house and in the store. Skylar was very knowledgeable and did all she could to help me. Eventually, it was found to be a tower problem and was corrected by the evening.”
“My reason for this 5 star review is solely because the representative Reinaldo went above and beyond to help me solve a huge problem I had going on with a service set up that had gone wrong(not this stores fault). Also a big thank you to the Store manager, she made sure I was taken care of. I would recommend anyone to visit this store. Customer service was elite!”
“I replaced my phone here a couple times over the years and I received great service each time! Small selection of phones but cost effective ones. Cricket is dope!”
“My name is Karla, I went to the cricket and I loved how Miss Fatima looked after us, she did a good job and took the time to explain things to us well, thank you very much, credit to Fatima.”
“Spent 3 hours on the phone with boost mobile customer service trying to activate a new phone with no success. Walked into this store this afternoon and within 5 minutes Kay had my phone up and running. Thanks again. You're the best.”
“Ariel went above and beyond to help me a few days ago. She was very knowledgeable about all the products and helped me choose the best deal. I am very thankful for her excellent customer service!”
“Fantastic experience. Helpful knowledgeable staff. Devin and Tyler were patient, expressive with the process and helpful. Upgraded phone, added new phone with extra line and added OS watch.”
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“I was very satisfied with Beth she made sure I understood what I was getting explained the bill and how much my plan would go up and was very patient with me cause I was asking lots of questions but overall Beth did a fantastic job in helping me Love my 15 plus coming bk soon to upgrade my son”