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December 2022 by Danny
My car fell in a ditch in May and called towing company to help me pull it out. Guy came over and struggled to get it out, refused to try to move my car as I had suggested it. He pulled my car in 3 different ways causing damage and pulling off the front bumper and damaging the front of the car.Service: Part finding & extracting
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August 2022 by Jeff
Dispatched by my insurance company for a battery service. Arrived within the window provided by the insurance company. The team that arrived were professional, friendly and committed to get my car started. Made sure that my alternator was functional before departing. First rate service and will definitely keep their number in case I need help in the future.
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May 2022 by Anthony Wise
These guys were nice enough. But they couldn't unlock the car and they just kinda bailed on us. It was a honda. Lets get some more training on the younger guys. I was patient with them and supportive but...A) if you don't know how to do it phone your supervisor.B) do not ever be willing to bail on customer that has 3 small kids including a 2 month old.
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April 2022 by Brad H.
I can honestly tell you that I talked to the owner of this Business and they told me that "we will do anything to collect a pay check. We don't care how we do it." When you are towed by them you have to deal with a sassy lady that has a hired hand with her and has a sassy mouth that will curse you up and down. as long as she gets her money she will leave you alone. You can tell it is her because she has a air freshener hanging from her rear view Mirror that is a middle finger for all to see. This is one of those Fly by night companies that I would like to see go away. Not to mention the damage They have done to my yard and asphalt with tow arm.
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November 2021 by Tim G.
Online South Towing and Recovery Great Wow Oneline South Towing and Recovery (TechRyan ) Is one of the best he came hook everyup and and made it so much easier thanks for all the hard work Happy Client : ) Have a great day Don't leave us hanging - what else you got? Post Review
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October 2021 by Linda H.
Tony was awesome!! He was there to pick us up within 35 minutes. He was very careful with our brand new 2022 Kia that we had just had the oil changed in. Was so nice to give us a ride to KIA to pick up another car while we left out car at Kia. Thanks Tony!!
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July 2021 by Sean Hickman
I am giving you one star because apparently the only person working at your company on a Sunday is the gentleman who answered the phone. He was at least nice. I am not sure how many effective tow truck drivers are employed here, but none of them showed up after over 4 hours of waiting on 1-95 south in over 90 degree weather. Poor customer service.
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March 2021 by amber fletcher
Driving out of town. Insurance hooked us up with online South towing. Waited 90 mins for a tow truck and was told we would have to wait on the side of the road for someone else to come get us but they would still be happy to tow my car for me. And leave us stranded. Decided to keep my car on the side of the road and now back to square one with my insurance company BTW still sitting here. 2 hours later. Do not ever use this company. They will leave you stranded and try to take your car and money with them.
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March 2021 by Raymond Verhaalen
Online South (Tony) picked up my disabled van and towed it about 50 miles to my local repair shop. Tony was as careful as anyone could be during the pickup, dropoff, and the entire ride between. Thank-you, Tony!
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February 2021 by Donald M.
Towed my car for dead tags(Sticker was expired) ...they really weren't but due to the snow and ice I hadn't put the stickers on the plates on the vehicle...they were however displayed on the dash of the car..at any rate ,if the rule was they were not on the tag itself...then I was wrong and they had the right to tow the car. However, I should certainly have been notified that they had it. They did not notify me at all and when I went to get the car because the bad weather appeared to be done...I found out that they had towed it 10 days prior. My problem is they charged an exorbitant amount for the tow...150.00 for less than 5 miles to the lot...plus 150.00 as a fee to "notify" DMV they had it ...and 50.00 a day lot storage. Frankly, where I felt cheated was that they didn't notify that it was sitting there running up a ridiculous lot fee. With the DMV notification and the tag # they certainly could have contacted me .Cant help but feel that it's in their interest to Not let me know they have it....just let it sit there and keep adding up. Not a practice I would deem customer service by any stretch...obviously would not recommend them!
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January 2021 by John G
My wife's vehicle broke down so we contacted our insurance company to link us up with a local towing company. We received confirmation that Online South Towing & Recovery would be towing our vehicle. We called them to get an estimated time of arrival. The lady who answered the phone was extremely unprofessional, stating she didn't have a ticket for us and then just hung up. After reading these reviews I guess I actually owe her a "thank you." This doesn't sound like a business I would entrust my family's vehicle.
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January 2021 by Jayde James
Do NOT use these people. They are HORRIBLE. Like literally PUSHING your CAR would be a BETTER OPTION. I would rather be stranded on 95 during summer rush hour in 100 degree heat than to deal with such shady and deceiving practices. I’m not surprised our complex got rid of these sharks. Like literally call me before you call them and I will get a rope and drag your car from wherever. No one should deal with this company. I would rather have wisdom teeth pulled awake with no novacane. I gave one star because I had to but trust me when I say it isn’t worth that.Service: Vehicle wrecking
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January 2021 by EJ'S GARAGE
Carvana Roadside Assistance told me to use this company. It was scheduled at 11:30 am, and the driver did not show up. I called the company and a lady answered the phone and told me that they were going to come at 1:00 pm instead. 1:17 pm, the driver did not show up. I called Carvana Roadside assistance instead, they called the company. They said that the driver has been detained and he will be late for another hour. I went to Yelp and Google to see the reviews of Online South. OMG, 1.5 stars on Yelp and 3 stars on Google. I called Carvana Roadside to tell them to cancel the appointment and use my AAA instead. The AAA towing company showed up 30 mins! Carvana Roadside Assistance need to cancel the contract with the Online South Towing.
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August 2020 by Holly J.
They are receiving one star because no star is not an option. We called at 5:20 for a tow. We were told the tow would arrive at 7:20. When there was no tow in sight at 7:20, we called back. They claimed to be "stuck in traffic" and would need an extra 40 minutes. After waiting for 40 minutes we called back. The gentlemen who answered the phone said that he didn't have anyone on the schedule to pick us up! It's now 9:20 and we are still sitting here. If you're still reading this, stop and find another company to assist you. It's not worth sitting on the side of the road for 5 hours.
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June 2020 by Nicole McGuire
I’ve been sitting for 2 1/2 hours waiting fir them. Just got off the call with the driver who was very rude talked I’m over me. Tried to repeat where I was. Interrupted me again. Will recommend my insurance never use them again