-
December 2023 by Ron Walk
Terrible when I got there I had to place my name on a list to be serviced only about 10 people in the store. I knew exactly what I wanted it was on the shelf but could not get serviced I asked the Manager why do I have to stand here waiting when it right there she was rude never will I go back to this store. Others are not like this ! It’s Christmas in place of a Manager taking names she should be helping customers get serviced.
-
December 2023 by Carmen Guzman
Online order gift packaging wasn’t fulfilled so I went in store and the manager was very pleasant, understood and gave me what I was missing. Thank you so much!
-
December 2023 by Heather L
This use to be my go to Pandora. However last time I was in there (Wednesday before Thanksgiving) not one employee helped me. There were plenty there and only one other customer in the store. I tried approaching a few and they just dismissed me. Won't be back to this location.
-
September 2023 by Mary Mallett
The ladies were fabulous getting my bracelets back in shape. Took their time cleaning and polishing up the mess from pool chlorine.
-
August 2023 by Lashawna Cardwell
MacKenzie was extremely courteous, very helpful, and provided great customer service. She helped me find exactly what I wanted & suggested additional accessories to compliment my purchase making my personal celebratory milestone complete. Along with management staff & other associates, this experience was the best experience I have had in Pandora retail store.
-
August 2023 by Wassup you TV
She was very nice and kind and helped me find a prefect ring for my girlfriend
-
June 2023 by Michele
Jules was exceptionally helpful with my issue. Gives Excellent Customer Service every time I come in there. Thanks Jules.
-
May 2023 by Z D.
I was treated as if i stole something from this particular location after calling ahead and bringing my bracelet in for a possible repair. Also was told to leave by the store Manager in such a hurry that she kept links for my bracelet. Managers name was Jax Stout, I have been a long time buyer from pandora and to experience this in store was unacceptable in every way or from. Not only am I banned from the store but so is my boyfriend for not knowing if he paid cash or used his card for my bracelet initially and after he very visibly showed her the bankstatement she grew aggressive and not even a minute later asked us leave and said we are not welcome back in the store. After this experience I probably will never shop with Pandora or Reeds unless that manager Jax Stout is removed because this left the worst taste in my mouth. Unprofessional, Trashy Appearance and overall a rude person/soul. Hope this helps other pandora shoppers veer more to the richmond or up north stores because this is negligent.
-
May 2023 by Simply OCD
Jax was very nice and patient with me.Jules was nice as well. The customer service was great. I shall return. Thank you ladies!!
-
May 2023 by Cadence Jones
Jax was such great help! As soon as we walked in she immediately greeted me & took care of me & my best friend 10/10 experience
-
April 2023 by Yvonne Stewart
Zadeisha did a fabulous job assisting me with a purchase of another bangle, charm and clips. Zadeisha was patient and a pleasure assisting me with the choices that I made today. I greatly appreciate it and I am genuinely pleased with my purchase. Thank you Zadeisha and Pandora!
-
April 2023 by Alea Carriaga
Everyone is always so welcoming and helpful!! During my visit, Jax Stout was so amazing and helpful.
-
April 2023 by Vanessa
Jax was so kind and helped us find the perfect new charms for my bracelet! And she cleaned it up for us too. Thank you guys so much!!
-
March 2023 by Torshan W.
How is it that you close at 7 when the mall is open until 9? So I guess you guys do enough business that you don't have to convenience those that can't make it before 7 because they work. No wonder on line does better and you are there out of a convenience for those that can make it.
-
February 2023 by Amanda Battle
Zadeisha was very helpful and friendly. Great customer service. I love my new bracelet. Thanks!