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February 2024 by Kristin Riddick
Ordered via telephone and got charged never received order then when I called “ the manager” daisy said she doesn’t see any order from the address and can’t help !! $44 charge to my account and never received and no record of order??
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February 2024 by Casey Ervin
This is my second Time ordering a pizza to go directly from this store and both times I was very pleased at how friendly and attentive the guy was that took and prepared my order my receipt says his name is Randall so shout out to you on your exceptional customer service and also the pizza was delicious both times!
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January 2024 by Clarence Hall
Great service!!!
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November 2023 by F'burg Foodie
After having repeated bad experiences at a local (Walpole locatin in Stafford) Pizza Hut I had not been in several years, but seeing all the recent commercials for the Melt made me want to give this location a try.I used their online system to place my order and drive a few mins to pick it up. The guy working the counter when I went in was very prompt, very friendly, and very helpful! He even asked if I needed sauce for my wings. He thanked me for being a customer – spot on, perfect service!Upon getting home to eat, the wings were piping hot! The hot Buffalo sauce was actually rather spicy and flavorful too! The melt was decent, but wasn’t very hot and the shell was a little too crisp/hard, but the flavors were really good. It came with marinara for dipping and that tasted great too.Overall, I was VERY IMPRESSED with this visit and I’ll definitely return!
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November 2023 by je1058
After having repeated bad experiences at a local (Walpole locatin in Stafford) Pizza Hut I had not been in several years, but seeing all the recent commercials for the Melt made me want to give this location a try. I used their online system to place my order and drive a few mins to pick it up. The guy working the counter when I went in was very prompt, very friendly, and very helpful! He even asked if I needed sauce for my wings. He thanked me for being a customer – spot on, perfect service! Upon getting home to eat, the wings were piping hot! The hot Buffalo sauce was actually rather spicy and flavorful too! The melt was decent, but wasn’t very hot and the shell was a little too crisp/hard, but the flavors were really good. It came with marinara for dipping and that tasted great too. Overall, I was VERY IMPRESSED with this visit and I’ll definitely return!
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November 2023 by Jessica d
One person will make it bad for the whole company smh ?♀️ customer service is very important in today’s society.
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October 2023 by richard verzyl (Chuck Verzyl)
Pizza and service was good, but didn't get exactly what I ordered, check what's in the box before you pay.
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September 2023 by Lynette Cook
My first two visits were mid day around noon and the person there went above and beyond. Only two staff members were there. My last visit was in the evening, there were more staff there. I was not treated as special and valued as in the mid day. I will try to go around mid day from now on. With that other than the above and beyond the order in which they use is outstanding. Their communication during the process is also outstanding. This restaurant has outstanding service and I would continue to visit this location (Fredericksburg, Warrenton road) and refer to friends and family.
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September 2023 by Mario Vallecilloz
Nice olace to buy some chicken wings.
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September 2023 by William Jones
People that are used to commercial pizza...Wish you well. Online experience was the worse, I'm in Va they were in Arizona and was having the same prob as me. The store didn't show any concern at all. Not the people, but doggone. Help me want to return....NAH!!!!
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July 2023 by Franik Zooheth Oliva
I ordered 2 Large pizza and they told me it will take 30 minutes. i called after an hour and they said it will take another 15 minutes and i called and called them and every time they were telling me 10 to 15 minutes so I'm still here after 2 hours waiting for my order to arrive....Is ridiculous the service from this location, we lost our time and money mostly and more Important WE'VE LOST OUR DINNER because of this people we didn't have our dinner.UNACCEPTABLE, UNPROFESSIONAL, this people don't care.....I WISH THE OWNER OF THIS BUSINESS PUT ATTENTION TO HIS PERSONAL AT THIS LOCATION they are just messing up People's Dinner.THIS HAPPENED BEFORE BUT I TRIED TO GIVE THEM ANOTHER CHANCE BUT YET IT HAPPENED AGAINUnfortunately there is not another Pizza Hut around this area i wish because these people is just a Joke ?
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July 2023 by Angel Dowdy
Food was not cooked the way I wanted it
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July 2023 by Denise Threatt
This little place packs a big punch, especially where customer service is concerned. Today is my second visit & each time I've received impeccable service. Randall assisted me today with friendly, courteous service & a smile! Super sweet & professional guy. This is what brings customers back! Great job!
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July 2023 by Gina Hill
When I ordered our Pizza online it initially said "carryout in 10 minutes" however when I chose our local Pizza Hut location that changed to 19 minutes! I thought maybe they were just busy. I waited 10 minutes then left to pick up the pizza and we are approximately 10-15 minutes away. I remember when they handed me the pizza the box was "EXCEPTIONALLY" hot on the bottom and I made mention of this and the young lady said "oh yeah be careful". We have never eaten at this location before and I saw no reason to have to open the box and inspect the food before I left the store. I got home and when we opened the box the pizza was dry, extremely overcooked to the point that the pizza was dark/burnt looking. Worst pizza we've ever had....especially from a Pizza Hut. We will NEVER go back to this location. Yes I contacted Pizza Hut with this complaint via email and as yet have not had a response.
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June 2023 by Joachim Aiden Graves
The order was never delivered and my money was never refunded. Severely disappointed and terrible customer service.
