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February 2023 by John Feldbauer
Took care of his very well!!!!
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December 2022 by Connie Wright
We purchased the J-245. We took delivery last week just as we were told. The recommended electrician hooked it up a few days later. And tonight we indulged. We absolutely love our jacuzzi! Kevin & Tami were a pleasure to work with. They answered our questions and kept us updated. Kevin even came to our home to give us a presentation. We previously purchased a billiard table, very satisfied. We highly recommend Premium Spas & Billiards. Glad to be a customer.Thanks,Kevin & Tami
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April 2022 by Jamal Hammett
Great Customer service! Installation team was very professional! and a Kevin has a love for Veterans! I purchase my 8' Monroe presidential pool table for my new home build and Kevin helped me select the perfect fit and product for my new home ideas and threw in a cool upgrade and some pool sticks for the kids. I enjoy visiting the store and will be long time customer. Not a huge store however, what ever you need he can get it for you. I'm glad Premium Spas and Billiards made it through the pandemic. I will be purchasing my Jacuzzi soon! Thank you again for all you do for Vets!
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January 2022 by B.B. King
I bought a brand new spa! - - - _ - and she said "I wanted a Cadillac" - - _ -! Let me just say, when I heard the prices of these products the thrill was gone...Going here was almost as bad as the time my string broke on stage in my 1985 performance of How Blue Can You Get! The saleswomen working there didn't know a Caldera from a Jacuzzi! Didn't she know she was ridin' with the KING??!! I told her if she kept it up I was gonna walk right on outta there.
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January 2022 by Brap Master
On many occasions, I have visited this wonderful establishment and dispersed my odorous gases. I have farted no less than 200 times around the premium spas and billiards. There's just something so comforting about this store that loosens my rectum every time I visit. Sorry for stinkin' the place up, Kevin!
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December 2021 by Shane C.
Looked for a pool table for a while and we're very happy that we decided on this bunch. Smooth transaction and quick setup. Very happy!
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November 2021 by Eric Clapton
They'll be no tears in premium spas and billiards! This place is *plays sweet guitar riff*. This place has got me on my knees, Ke-vin! I see George Harrison has also been here... I challenge him to a guitar dual! ??
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October 2021 by George Harrison
I love this place. I gently weep when they are closed! When I go here I am not let down. I will say when I went I here I looked at the floor and I saw it needed sweeping! Something in the way they move products attracts me like no other spa dealer! Props to Kevin *Plays lovely guitar solo
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October 2021 by Katie Trombly
After shopping around to many spa dealers for months, we finally decided on our hot tub! Kevin is great and gave us all the necessary information to make an informed decision that was best for our family and budget. He also supplied us with all chemicals and filters to keep it running clean and smooth for a while. Definitely check them out!* I will post an update following delivery.
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October 2021 by Donna Graumann
My husband and I received our spa just recently and we were having issues with our well water and what appeared to be a chemical reaction. This happened right before we were expecting guests for the weekend. We walked into the Fredericksburg shop and spoke to Kevin Drew. He instantly knew what the issue was and was able to calm my nerves with a cure for my sick tub. The next day he took the time to call and make sure all was well, which it was. We will continue to do business with him for any or all of our spa needs.
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October 2021 by Jack Septiceye
Top of the morning to ya laddies! My name is Jack septiceye and I hate premium spa sand billiards! The service I received was no bueno. I got a Bahama twin palms and they came to service the tub, broke it more, and left
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September 2021 by Luke B.
Received a call from premium spas and billiards literally one day after posting my original review. I was hopeful it would spur them to action and told them I would take the post down once we were satisfied. Literally nothing has happened cents but broken appointments and empty promises. After being initially told that everything would be warranty work by the local store in Fredericksburg, we were informed by the store in Northern Virginia that once the home sold even though the spa itself was within its warranty timeframe the warranty did not transfer the new owners, which is a complete garbage policy. I was called by the technician four weeks ago and told he had the part in hand and would be out "next week" to replace it, which we agreed to even having to eat the cost. He has not responded to several messages since so we are going to get it figured out on our own one way or another. If there was a zero star option I would give it
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August 2021 by William H.
I bought a brand new jacuzzi brand tub from the Fairfax Store two years ago. I've had two visits to the house since for minor issues related to the manufacturer. In both instances the Fairfax store contacted the Fredericksburg store and dispatched Derrick to my house. Derrick contacted me in advance, made friends with my dogs when he arrived, and he quickly and accurately diagnosed the problem and repaired the tub. Derrick contacted me before, during, and after his visit. Derrick answered my calls and answered my questions. If there's anything I'm annoyed by it was my response by Jacuzzi that some sensors are backed-up because of you know....COVID!
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July 2021 by Dewy Fuccups
Limited stock. Unenthusiastic salesmen. Never even have the chemicals I need for my hot tub which I bought through Luxury Pools and Spas. Not impressed!!!
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July 2021 by Dave Fauling
I bought a tub about 2 years ago and went to this store 2 years ago, their Fairfax location, and was treated like I was trash. The only redeeming thing about this business is Derick, their service technician.
