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April 2024 by Joe P
Matthew Batty helped me pick out a pair of boots that fit me pefect today which i greatly appreciate, great customer service, had great conversation!!! Definitely comming back
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November 2023 by P Barco
CRÈME DE LA CRÈME !. Top of the line quality and selection. Excellent customer service.
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October 2023 by Tyler Henderson
I returned the boots after receiving them as a gift from my wife. She bought me the same pair of boots I got last year which I was highly disappointed in. I have worn Redwing boots exclusively everyday at work since 2014. Every year the price of the boots increases and the quality of the product decreases. My current pair of boots barely lasted 7 months before they where torn at the toe seem and the soles began to wear out to the point I could no longer wear the boots to work in due to how uncomfortable they became. I’m no longer a fan of redwing boots and will be finding another brand of boots to purchase.
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October 2023 by Marcus Lam
This store is a joke, I've worn nothing but redwing boots for the past 6+ years and the past two of those years I've purchased from this store. Last year they didn't have my traditional loggermax boots I typically wear so against my better judgement I let the salesman talk me into a pair of Irish setters... Worse boots made, didn't wear them two weeks and my feet paid the price. This year I decided to swing in and see if I they could change my opinion, bought the 9" loggers like i wanted, got them home and they don't even have soles inside the boot! Is this place selling the redwing rejects or is the staff that incompetent. Either way I wouldn't piss on this place if the building was on fire
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August 2023 by Phil
associate was able to provide correct info. show what the new ai tech foot scan program could do. very patient. professional. listened to what i was looking for and needed for work and provided options for me.
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August 2023 by Cameron Cuskey
Salesperson measured my foot, asked what my work involved, and suggested a boot to meet that purpose.
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July 2023 by René Medina
Matthew helped me and was definitely knowledgeable. He went above and beyond and made the whole experience a breeze.
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June 2023 by Josh Johnson
And sooooo...i first entered the store with my 4 year old daughter wearing my 2 year and 1 month old red wing boots. Was promptly greeted by the employee, he was very polite and easy to talk to. Told him I've been very loyal to Redwing for over 20 years, yes, i did ask about any kind of loyalty discount to which i was told "we don't offer anything like that, any discounts are sent through email and the owner said No discounts!" Which, he did actually tell me he would give me a small discount at one point during our conversation/transaction. Ok, no problem, moving on. Discussing the boots, mine are out of any warranty, i am aware of that and do not expect any kind if actual help as far as they go. Well, we are talking and he shows me a close boot, nearly identical to what i have except the laces and height. Anyway, they are advertised at $239.99. Well, after some conversation, i tell him to ring them up, of course he does right away and they ring up higher than the advertised price. I point this out to him and he acts surprised...decides to check the price of the boot next to it and it rings up correctly. Well, he said that that was the price! I told him no sir, that's not the advertised price. He said "no, that's ok, im fixing that right now" and snatched the price tag before i was able to get a snapshot of it and changed the price to the higher price right in front of me. I tried to inform him that he was legally obligated to uphold the advertised price but he refused, so i took my old boots back and i may never return to redwing after this. I have had nothing but good experiences in the past but this one felt so slimey and underhanded ive got a bad taste in my mouth now!
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May 2023 by Jeffery Jeter
Sales rep. very helpful Shoes had to be ordered and he kept me updated the whole time
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February 2023 by Daniel Biggs
The In-store customer service is very exceptional and what I’d expect of red wings shoes from being in many locations across the country. Where the store falls short is follow up when having to special order. I was told my boots would take around 2 weeks to show up , after the second week I never received a call explaining a delay or update… after three weeks no call no email. I had to call the store myself, the first day I called i never received a return call and couldn’t get ahold of anyone despite multiple attempts. On Tuesday I finally got a hold of Matt who did great and got me the answers I needed and explained what had happen and where my boots are. If they could make the out of store experience as good as the in store experience this location would be gold. The lack of communication feels a little unprofessional.
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January 2023 by William Hall
Matt helped me find the perfect boot and fit with the new machine that tells you size and all about your feet
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December 2022 by Linda McKoy
Matt was so professional, polite, and extremely helpful. The best place to shop!! Not only great quality merchandise, but fantastic service!!!
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December 2022 by Matthew Batty
The hours are as follows:Monday through Friday - 10 am to 7 pm.Saturday - 10 am to 5 pm.Sunday - 12 pm to 4 pm.Come in and get the facts about your feet!
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November 2022 by Richard T
Had to special order my shoes, was told it would take between 3 and 30 days for them to arrive. Called to check up on my order about 15 days into waiting. Was asked if I’d been called. Told them no. Guy acted annoyed and told me I’d be called when they arrived. Here we are at day 30 still no call and no shoes.
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October 2022 by Bryan Mcnulty
Dakota and Matthew's customer service renewed my faith in America's work force. These two are exceptional sales men, conversationist, and gentlemen. They went above and beyond fitting and shipping a pair of blue trim safe sneakers from a store in OH. This dual gave my 14 yr old daughter a exceptional all American shoes sales man experience. And I couldn't be more thankful we shared that together!
