-
March 2024 by Sarai Delcid
Made an appointment online for a small crack on my windshield. Used my insurance and ended up not having to pay out of pocket just because it was a repair. Joshua called me the morning of to give me a timeframe of arrival. Once he was on his way, I got a notification. He was very professional, and answered all my questions. Would Recommend.
-
March 2024 by john roorda
Fantastic service. Had 830 appt..was in by 0815 and complete with calibration shortly after 9.
-
March 2024 by Zack
I was in for a windshield replacement. They finished the job within the quoted hour time frame and even vacuumed out the front driver and passenger side floor boards! Staff was very friendly and made sure I had all the information I needed for my warranty and care instructions before I left.
-
March 2024 by Jermaine Sorrell
Came here on February 19, 2024 for a windshield replacement and calibration. It took roughly 4 1/2 hours due to the technician having a difficult time with the calibration. A week later I realized the rubber weather strip around the window was not sealed correctly. Went back to Safelite on February 26 and the technician told me the only way it could be fixed is by replacing the windshield again. At this point I am a bit irritated but hey it’s covered under warranty so what the hell. So while I’m still there in person the technician scheduled my appointment for Friday March 1 at 8:00. I arrived on time only for the same technician to tell me the work order was mistakenly sent to another facility in NC and they do not have the windshield in stock. Do yourself a favor and stay the hell away for here. Incompetence at its finest. I’m surprised this location is still open given its negative reviews. I honestly feel this was done intentionally.
-
March 2024 by Travis Lee
SAVE YOUR MONEY!!!! Very disappointed. Technician was here for less than 10 minutes to fix two small cracks and they charged me $208, and the one cracked looked the same. Save your money for a new windshield and take your car to Veterans Autoglass on Rt. 1.Than you for the generic reply. Regardless of any response that you provide, it still doesn't resolve the fact the lacking in the ability to fix or repair at the cost and time of the effort. Save your money and time!
-
March 2024 by Taylor Johnson
Came in with two small chips. Employees were polite enough. Problem when headed home the small chip became a crack- made MULTIPLE calls was given conflicting information, hung up on transfered etc dealt with rude incompetent people. Still hasn't been resolved.
-
March 2024 by Rachel Rickenbaker
We are so disappointed with this Safelite. They repaired our windshield months ago, and it didn’t calibrate with our car. So they said they’d replace it. When they replaced the glass, it still didn’t work, and all of our car windshield notifications were popping up as if the windshield needed replaced.So finally, they said they’d order a new type of glass for our car and come to our home. We scheduled our day around this visit, even adjusting our childcare for getting our daughter to school. They even sent an email with our technician’s name the morning of. Well, this morning they called and said they don’t have the glass, haven’t even ordered it, and that now they won’t be able to fix at our house, but only in store. This is just unacceptable business practice. I don’t understand how a company can operate this way, and they truly seem to not value their customers. Very sad.
-
February 2024 by Yvonne cj
They gave us a last minute on site appointment to avoid the possibility of a repairable small star expanding to cause the need for a windshield replacement due to an upcoming snow storm...before our upcoming home visit.Won't go anywhere else!
-
February 2024 by jose cisneros
I had a very pleasant experience. I was in and out.
-
January 2024 by Scott B
Great service
-
December 2023 by Dan Boelsche
Very good service and an expertly installed windshield.
-
November 2023 by James Sheridan
Scheduled a windshield replacement service and after multiple "remember your appointment emails" and even a phone call the day before from the facility verifying the installation and cost, I get a phone call the morning of the appointment "oh, sorry, we don't have the windshield yet". I took the day off work for this service. Very unprofessional.
-
November 2023 by Chris Evans
Easy to get a same day appointment for a repair. They took care of getting it covered by my insurance. Repair cost me nothing.
-
October 2023 by RL Siebert
Safelite AG replaced a rear window on a pickup truck. Cost was astronomical and service was poor. They did not seal the window into place. 2 weeks after install we had to return for repairs covered under warranty. The entire left side of the window was not sealed and was at risk of falling out. Safelite AG eventually fixed it but it took a lot of extra effort on our part to make it happen. If you don’t do the work properly the first time then please make it easier for the customer. Come to me, offer me a discount, make me a priority. Instead we had to take time off work, drive over there, drop it off, pick it up and then still pay full price. I would consider finding a local company that makes you a priority and does the job correctly the first time.
-
October 2023 by michele Randall
My boyfriend brought in our 2023 rogue for a window replacement that was covered under warranty. The expert said that it could be repaired and made it even worse now the warranty will not cover and they refuse to replace. Worst experience ever. Now I have to come out of pocket for 370 bucks that was covered by warranty until they touched it.
