December 2019 by James J.
My wife and I renovate and resell mobile homes. After using many other suppliers, we tried Sherwin-Williams floorcovering, and were highly satisfied with both price and quality. Therefore, we used them on our very next project. This time they were slow responding, very slow showing up, with reschedules, and then when they put the flooring in, they added a surprise labor charge because they had to move appliances. We did NOT mind paying them for extra work, but we DID mind not being forewarned that the charge was coming. It was several hundred dollars, so not a trivial surprise. Nevertheless, we decided to give them a third go. This time they simply did not ever show up to measure. We had to climb the supervisor chain. They referred us back to our old rep, who ceremoniously proclaimed "we no longer have the resources to manage your account....sniff". This is carpet and vinyl in a mobile home - under 1,000', and no odd shapes. C'mon. We went back up the chain. The rep called and apologized, and showed up to measure. When they measured, they said - we are only doing this as a favor, as we are getting out of residential." My wife said: "get out." Thus ends our relationship with Sherwin-Williams. We got our paint here as well, but will no longer do so.
