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April 2024 by Jay Jenkins
Pleasant and professional staff that was helpful and knowledgeable. Quality products and painting supplies. No more big box stores for my paint needs.
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February 2024 by Deborah Brown
They refused to give me the $10 off that everybody gets if they spend 50.00 or more on paint. They made me wait for 6 days for a paint delivery to there store for my 2 cans of paint order. They only had one in the whole store. There was another store 3 miles down the road that they could’ve easily gotten a can of paint for me and gone above and beyond for the customer but they did not do that. Not even a thought in their head. I will never shop there again.
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February 2024 by Chris Crocker
Choosing paints, even paint chips, is so confusing! My first visit, I did on my own. None of my selections really worked. My second visit, early in the morning, I was met by a color specialist. What a different experience!! She asked the right questions and knew every chip on the wall. She explained paint grades, different sheens, etc. I left with samples and suggestions. I made a decision and, it was one of her suggestions. Thank you!!!
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August 2023 by manuelusuluteco
Excellent ?
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May 2023 by Eric Jenkins
Thanks for helping me with color selections I needed to get picked out.
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April 2023 by Ameer Mir
Great service. Walked up to the counter - stated that I am trying to match the color with my Ryan home. She knew exactly what it was and mixed up the color right away. Price was better than I was expecting (I usually go to Lowes), she threw in a mixing stick and can opener. In and out pretty quick.
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March 2023 by Khalid Atif
Good customer service.
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October 2022 by Sam Stephens
Sun Oct 16, 2022 visit. Very helpful person selling me the paint. Appeared to be there alone. Took time with my questions and follow up questions. Didn't try to sell me more than I needed. I appreciate the effort and professionalism.
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September 2022 by Lisa F
Brought along old SW cans with the formulas printed on them and still seemed to confuse staff. They told me the base wasn’t available and there was a whole shelf of it. The product is good but customer service needs improvement. Only bought this paint to match to existing trim for touch ups.
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September 2021 by Brian Payne
Travis is a pleasure to work with
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September 2021 by Stacy M.
My boss had called this store a couple weeks ago looking for a bright hot pink paint and was told they don't carry it but they can create the color, so I went in to go inquire about that color. The guy at the counter was extremely rude and was unwilling to help me AT ALL! I brought a picture of the color I wanted and he told me they couldn't match the color from a picture, that they needed the paint color to get the color and I said how am I supposed to get the paint color when we're trying to CREATE the color? He had ZERO interest in helping me and just kept repeating that he needs the paint color over and over. It would've been different if he said "we can't match a photo but let's see what we can do to get the right color for you" Not just keep telling me you need a paint sample, over and over. CANT BRING YOU THE PAINT SAMPLE IF IT DOESNT FICKING EXIST!!! Thats the whole reason behind CREATING colors!!!! You need to explain to your customers what can be done to achieve the color they want, not just keep repeating the same unhelpful lines over and over again. Your customers don't speak paint, this isnt our career, your job is to HELP US find what we're looking for! I stormed out of there and will never come back. That man should DEFINITELY not be working with ppl and should take his stank a** attitude somewhere else.
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August 2021 by Anibal Hernandez
in this place it is a terrible serviceand they don't treat you as they should
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June 2021 by David S.
Go to the Sherwin-Williams store in Fredericksburg (Jefferson-Davis highway), and have a better day! My wife told me the Sherwin-Williams people on Plank Road weren't good on customer service. Then halfway through painting a room, she needed another gallon of the paint she bought there & sent me to get it. It took me a while to get served. After that, it seemed they were trying to get rid of me quickly. Saying, "we don't have that", "there is a paint shortage", and "the base paint we need to make that might be in later this week; check back then". When I asked for alternatives or upgrades to finish our job, they seemed annoyed. They did check for the base paint in other stores, and said, "The system shows 5 gallons in Fredericksburg, but I know we took two, so I don't know if they will still have it if you go there." I called the Fredericksburg store. They had it, asked for the color code, and mixed it up while I was in transit. When I got to the Fredericksburg store, it was ready. Helpful, cheerful people took my order and had me on my way. Save yourself trouble and irritation. If you want Sherwin-Williams paint, just go to the Fredericksburg store. It's not that far away, and they act like they want your business.
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May 2021 by James Fargo
Quick, friendly service for getting a matched paint to meet my needs.
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March 2021 by Ginny Huerta Antonio
Today in the morning , I bought paint 3 gallons of gray, and 1 green, the green gallon.. was below the others ..so I did not realize that the boat was damaged ... my wife uncapped it so I could return it ..very bad service
