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February 2024 by Alexis Hopkins
Update: our mattress was just delivered and it’s amazing! Absolutely what we needed. The delivery guys were wonderful and took our old mattress away. Made getting a new mattress so much easier since we didn’t have to have someone come remove the old one. Thank you to both the wonderful lady at the store as well as to the delivery teamMy husband and I went there day before last and Donna was so helpful. It was the first time we’d gone mattress shopping in quite some time, and she explained everything so well. This was our first stop, and it was also our last. Our delivery is set for the 28th or sooner. Really grateful she was able to help us make our choice. Great experience and customer service, highly recommend stopping here first if you’re mattress shopping.
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February 2024 by Aman Kaur
Came in for a mattress and met Donna . Was very pleased to have her help and knowledge in our mattress selection . Was a wonderful experience ! I encourage everyone to stop by and have the same experience!
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February 2024 by Krista Cash
Great Experience! Thank you Donna, for your time and knowledge in helping us choose our new king mattress set. Delivery team was friendly & quick with installation.
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February 2024 by Scott Corbin
Super easy shopping experience, the store even had the mattress and box spring I was planning on purchasing in stock so I was able to leave the store with it same day.
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February 2024 by Missy Zubick
We had the pleasure of working with Donna in the Fredericksburg Virginia store last week. She was very helpful assisting us in our selection process. She went out of her way to address any questions we had . The delivery procedure was explained very clearly and our mattress was delivered as promised. She called to see if the mattress met our expectations. Donna is a valuable asset to the company and she is an excellent salesperson.
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February 2024 by Pamela Groleau
Donna was super helpful! I called in today to order a mattress for my daughter. Donna is going to have the mattress and box spring delivered in just over two weeks from now and remove the old set! I ordered the Serenity Latex mattress set for my daughter. My husband and I ordered the same mattress in king size in late February of this year and got it in the beginning of March. We love it! It keeps you cool and does not get hot like our old Tempurapedic mattress did, which we cut up and put out in bags with the trash. The mattress is very comfortable, and we sleep very well on it. We make sure that we follow the flipping and turning schedule. Thank you, Donna.————Tuesday, January 2, 2024 (Addition to my original review because it won’t let me write a new one)Donna really came through for me today. I called her this evening and asked her to order a mattress cover for the mattress I ordered for my daughter, which will be delivered this Saturday. She was able to place the order and get it included for the scheduled Saturday delivery. Donna is a godsend. Thank you, Donna.
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January 2024 by Matt Nelson
Let me tell you, Donna Sumner has her sales pitch down pat! The minute my wife and I walked in that door we were greeted with the best attitude and the most helpful advice I could’ve asked for. In less than an hour I knew what I wanted with a price inside my budget with a delivery date and everything attached. Thank you Donna!
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November 2023 by Ruth Hall
We always bought mattresses from The Original Mattress Factory in Cleveland OH.We settled for another mattress when we moved to VA 14 years ago. Thrilled to see they are now in VA and even though we live in Northern VA it was worth the trip. Love the new mattress and Donna was great to work with. The price on the mattress does not change. Honest and dependable! Reasonable delivery fee as we were out of the free delivery limit.
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September 2023 by Lea Braun
We received outstanding service from Donna! My husband and I came into the store right at closing hoping to quickly assess the selection of mattresses. We did not want to keep them past closing, but Donna went above and beyond to not just show us the selection of mattresses , but also took the time to educate us on the differences between The Original Mattress Factory and other manufacturers. We were not only impressed with the mattresses themselves, but with the level of product knowledge and Donna's willingness to spend time past scheduled hours to help us make a selection. We ended up purchasing a mattress set and pillows and can't wait to have them delivered! You definitely have a five star team member in Donna and we can't wait for our five star mattress!!
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August 2023 by Barbara Balash
Moved from PA to Maryland and wanted to get a new mattress from OMF in King size. Worked with Donna, in Virginia, as there is no OMF in Maryland. It was wonderful to work with Donna. The process was seamless from ordering, finalizing the cost, delivery charges, etc! She was very knowledgeable and helpful. I'm so looking forward to this new mattress!
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July 2023 by Gretchen van Besouw
We recently moved to Haymarket, Virginia from the Cleveland, Ohio area. We loved our mattress from The Original Mattress Factory in Ohio and when it was time to replace it, instead bought from a fundraiser at our local high school. The mattress was okay, but I really missed the one from OMF. We were so pleased to discover that there was an OMF in Fredericksburg and decided to stop in. We bought not only the mattress and box spring (orthopedic luxury firm) but a cottage arch white headboard and frame! It's been about two weeks and we love love love it!!Donna, our sales representative, was so helpful from the first phone call to the showroom to the writing up the order and confirming when it would be delivered. She is very knowledgeable and an asset to ORM! The delivery crew called before delivery, was on-time, and very careful when moving the pieces into our condo and setting the up the bed.Thank you OMF for great service from start to finish!!And now what you've all been waiting for.....a bed joke:I would tell a joke about a bed. But it hasn’t been made up yet.
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June 2023 by John Romine
Came in was not planning to purchase but Donna was so knowledgable and helpful I decided to replace my beds ! Highly recommend stopping in to see her ! Great mattresses Great prices!
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May 2023 by Zack Gauvain
Great mattresses and very friendly sales manager! Highly recommend!
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May 2023 by Laurie Jacobson
Great bed and great customer service! They make beds the way beds should be made -- great comfort and durability. Also love that they donated our old bed to a shelter instead of it going to the dump site!
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March 2023 by Ashley McLeod
Heard great things about this company from friends in VA Beach. Went to Fredericksburg store arrived at 12:20 and despite posted hours saying open 12-5 no one was there. Around 12:25 a gentleman came flying into parking lot, parked, walked to door with sour look on his face, unlocked door, turned lights on and disappeared. He never acknowledged me even though I was sitting directly in front of the door. Definitely did not seem like he was happy to be there. After all that I lost confidence that this gentleman would be in the mood to advise me on a mattress purchase. I left. Disappointing first experience with a company that seemed good. I know not all stores are like this. Just sharing my experience.
