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July 2024 by Michael Senior
My phone was nearing the end of its Apple support and I went in to see what was available. Nichole was fantastic. She was kind and patient with this old guy who wasn’t familiar with Apples’ new product terms and she walked me through them. She explained how the new product was going to affect my plan exactly. I appreciate the time she spent with me. Great job.
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July 2024 by Patricia Guatdiola
My daughter and I met Nicole at our appointment time and received such good care, answering ALL my questions. She was very patient and explained all necessary details.
I was so impressed. In these days it's not often to receive excellent customer service.
Good job Nicole!!!
Pat Guardiola & Francesca Smith
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July 2024 by Chris Pattison
Awesome customer service at this store. Very helpful and fast!!! I’m glad I made the drive here after leaving the Massaponax store very dissatisfied.
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July 2024 by Melissa Reinert
Trey was extremely helpful great attitude ….We walked in the store 10 minutes before closing. He helped us and got all our problems solved. Excellent job.
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June 2024 by Sharon Bielski
The young lady was very helpful.
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June 2024 by Robert Martinez
Oscar at Verizon is the epitome of exceptional service! His dedication and expertise made my experience smooth and delightful. Not only did he assist in transferring five lines seamlessly, but he also went above and beyond by securing two brand new iPhone 14s for me. Oscar's professionalism, knowledge, and commitment to customer satisfaction are unparalleled. If you're looking for top-notch service, look no further than Oscar at Verizon!
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May 2024 by yang h
I arrived first and the service was terrible.
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May 2024 by Mama Bear
They will kick you out when it’s closing even if they are working with you. So sad! ?
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May 2024 by Caleb j
Justine made setting up a new phone line extremely easy and efficient! Her help made getting myself a new phone very simple.
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April 2024 by Steve A.
Disappointed. Wrote an honest review on the leading search engine that has mysteriously disappeared regarding my experience at the Verizon Store in Central Park Fredericksburg location. Nothing violating their policy, however, Verizon does spend an erroneous amount of advertising money with this search engine. So much for objective and honest. At least Yelp will post the reviews as written. I was with Verizon Wireless and Verizon Fios for years. Recently they made a decision to increase my wireless rates 10% to force me to upgrade to a new more expensive Unlimited Plan with less features. I believe this was due to Hulu and Disney price increases and Verizon feeling the need to pass the costs onto its' customer base with older wireless plans where these were included free of charge as long as you kept the existing plan. When Verizon reached out to me regarding my review on this search engine, I was asked to complete their survey so they could look into this matter further. I was happy to accommodate and give a fair assessment of the situation I was put in and how I feel profits were placed above customer service and satisifaction for myself and others with the same plan I had. I completed the survey and never heard back. Not surprised. If they looked into the account as well as the article posted on CNET in February of 2024 regarding Verizon price increases I included in my review, it was obvious there was no response they could offer. It is difficult to beat the truth.
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April 2024 by Barbara Best
We were having a problem with our phones, and I think the gentleman who helped us was named Oliver or Oscar? Anyway, he was GREAT!! He showed us exactly how to handle the problem ourselves if it is ever a problem in the future, and we were in and out in about 5 minutes! He also replaced the defective SIM card in our son's phone during that time, at no cost to us.
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April 2024 by Fredericksburg Gutter and Lawn
Had to get a new line added to my plan. I was checked in quick and helped within minutes. The staff were attentive and friendly. I have been so well taken care of by Verizon.
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April 2024 by Alison Larson
Everyone was really nice and helpful!
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February 2024 by K C
You cannot drop off equipment at this location, even though Google states you can. Please don’t waste your time. 1953 Daniel Stuart Square, Woodbridge, VA to drop off equipment in this area.
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February 2024 by P Marc LaFrance
Got there at 6:55pm, they told me they can’t update new phones after 7pm, they close at 8pm. They denied me. I also found out they charge $29, I am starting to regret moving from AT&T where it’s free and I practically needed to beg the AT&T staff to take a tip. No tips for Verizon!!
