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“I would move ALL our money here, if I could. WF lost two STELLAR employees and.... I am back to FB and I talked to Amy who helped me have a new contact and she is AMAZING!!!!! Ashlyn. Thank you all for outstanding CS!!!!!!!”
“Yesterday after hours I had an issue logging into my account, as the new system requires a password change every 6 months now. I am a technophobe and I could not get the new password to set correctly. After several attempts, nothing worked, so in my frustration I left a poor review. I had a cheerful call from a bank representative this morning (even after she had read the review!) and she walked me through it until I got it right. I have paid my bills and all's right with the world! I do appreciate her cheerful attitude in the face of a frustrated customer and I do like banking with FRFCU. We have been with them for years, and they have always gone the extra mile to help us whenever we've had issues, which has been seldom, and usually not things that are their fault.”
“When a NoVa FCU that had pre-approved my car loan backed out at the point of sale because of the vehicle’s age and mileage - restrictions that were not disclosed anywhere on their website - FRFCU came to the rescue. Thank you for your personal attention, quick response, and outstanding service. It’s wonderful to have FRFCU serving our community!”
“We've been with this bank for some years now and they've always been wonderful! The employees are always professional, friendly and so helpful! Recently, I called to ask about how to set up a fund raising account and instead of referring me to another employee she did some research and called me back to tell specifically where to go to set up the account! That's the hometown service they provide!”
“This bank has handled my financial life since 2013. There has NEVER been a point where this staff has dropped the ball! Every concern is handled with professionalism and care and real interest. When I transact business it's always the same quality and care. I was recently facing a financial crisis and Britt helped me navigate my way through it with precision and confidence. Her dedication and reassurance is a further reminder that I am exactly where I need to be.Thank you Britt and the entire staff of the Front Royal branch.❤️”
“I love United Bank. The staff at every branch are friendly and helpful. They pride themselves on knowing all their customers by name on sight. They've always been great whenever I have had a need. No problem is too small. I have recommended United Bank to several of my own family and friends. I would happily recommend them to you also.”
“We had a last minute request from the bank that we are getting a mortgage through for 2 items that need to be done before loan approval, within 2 business days. I went to the bank and explained the emergency and stated if we don't have these items done, our loan doesn't get approved. Even though I did not have an appointment, the branch manager assisted with having the Lead Teller, Austin help with the first part that couldn't be done through the drive-through, and also getting us the printed documents that we needed.Thanks to the manager and Austin for all of the help!!”
“I've been banking with Atlantic union bank for a long time now, since it was Middleburg bank, then Access national, now Atlantic union. Always great bank staff and manager's, they know what their doing and very helpful. They let me know if any problems they see and they help correct it. I've had issues with charges that I didn't do or approve of. They get me a new bank card. 5 stars rating from me.”
9:30 AM - 4:00 PM
232 N Royal Ave, Front Royal
Banks
“I hate Wells Fargo but this one bank made me almost change my mind about closing my account. They made it super easy to close my account! We were in and out in 5-10 minutes the tellers were absolutely amazing!”
9AM - 5PM
487 South St, Front Royal
Banks
“I had an excellent experience at the Truist Bank location. The staff was professional, welcoming, and very attentive to my needs.
A special thank you to Beatrice for her outstanding service—she went above and beyond to assist me, answered all my questions with patience, and made the entire process smooth and stress-free.
It’s rare to find such genuine customer care these days. I truly appreciate the level of service provided here and highly recommend this branch to anyone looking for a great banking experience.”
“Absolutely the nicest people I’ve ever dealt with at a bank! They all go out of their way to ask if you need anything and they will even remember your name. Ka Ying is incredibly nice and patient and handled everything for me really speedily. Seth is also extremely knowledgeable and patient. Wonderful service all around, including the lady that I spoke to on the phone. The inside is also really clean and relaxing. The bank itself so far has been great and I like all the app insights.”
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“I've had a perfect experience with WoodForest, everyone is super nice and helpful. I've never had such a perfect experience like I've had with WoodForest”