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“When a NoVa FCU that had pre-approved my car loan backed out at the point of sale because of the vehicle’s age and mileage - restrictions that were not disclosed anywhere on their website - FRFCU came to the rescue. Thank you for your personal attention, quick response, and outstanding service. It’s wonderful to have FRFCU serving our community!”
“Yesterday after hours I had an issue logging into my account, as the new system requires a password change every 6 months now. I am a technophobe and I could not get the new password to set correctly. After several attempts, nothing worked, so in my frustration I left a poor review. I had a cheerful call from a bank representative this morning (even after she had read the review!) and she walked me through it until I got it right. I have paid my bills and all's right with the world! I do appreciate her cheerful attitude in the face of a frustrated customer and I do like banking with FRFCU. We have been with them for years, and they have always gone the extra mile to help us whenever we've had issues, which has been seldom, and usually not things that are their fault.”
“Been with this Bank now for almost 2 years and they are very good with letting me know on spam and when a transaction transpired, they only thing I didn't like was they still took 5 dollars Bank fee when they wasn't supposed too! But overall very Friendly!”
“I worked with Amy Murray on a HELOC and the process couldn't have been any easier. She was very responsive and knowledgeable. I would definitely recommend her and First Bank to anyone.”
“This bank has handled my financial life since 2013. There has NEVER been a point where this staff has dropped the ball! Every concern is handled with professionalism and care and real interest. When I transact business it's always the same quality and care. I was recently facing a financial crisis and Britt helped me navigate my way through it with precision and confidence. Her dedication and reassurance is a further reminder that I am exactly where I need to be.Thank you Britt and the entire staff of the Front Royal branch.❤️”
9AM - 12PM
487 South St, Front Royal
Banks
“I had an excellent experience at the Truist Bank location. The staff was professional, welcoming, and very attentive to my needs.
A special thank you to Beatrice for her outstanding service—she went above and beyond to assist me, answered all my questions with patience, and made the entire process smooth and stress-free.
It’s rare to find such genuine customer care these days. I truly appreciate the level of service provided here and highly recommend this branch to anyone looking for a great banking experience.”
“I went in to deal with some issues I needed to resolve with my parents accounts because they had made things a little too complicated, and Heather was awesome, helped me simplify, figure out how to get my mom on automatic bill pay and consolidate the accounts. Excellent customer service.”
“We had a last minute request from the bank that we are getting a mortgage through for 2 items that need to be done before loan approval, within 2 business days. I went to the bank and explained the emergency and stated if we don't have these items done, our loan doesn't get approved. Even though I did not have an appointment, the branch manager assisted with having the Lead Teller, Austin help with the first part that couldn't be done through the drive-through, and also getting us the printed documents that we needed.Thanks to the manager and Austin for all of the help!!”
“The customer service, personal, friendly, OPEN cannot get better than this bank, from manager to the worker bees. I go in there, and I FEEL good. Everyone has just about the happiest disposition! I need whatever they are drinking!!!! LOL”
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“The employees here have always treated me well. They are kind and considerate, and do everything they can to help me, no matter what my request is. They are truly here to help out, I'd recommend anyone looking to set up an account to start it here.”