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March 2024 by Richard H.
Most of the workers are helpful and friendly but one evening me and my husband went in looking for something and we ask 2 people that worked there if they could tell us where the item we were looking for was located but they simply said I don't know and went on about their business. Another worker must have overheard us ask the other 2 employees and he came up and said he would help us and he did.
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February 2024 by Steve Bradford
Great products at excellent prices. Staff is very helpful and knowledgeable. Self checkout only at this location.
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February 2024 by Mike Via
I like Lowes for the options. I do not like only self-service registers. I like Lowes, but I have a few times had to go to the Local Tru value (Ramsey harware) for items that should be stocked but are not. I would rather support little mom and pop shops.
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February 2024 by James Johnston
My wife and I went to the Front Royal Lowes to purchase closet selves. After picking out the selves we wanted to purchase, we headed to the checkout. Upon checking out the selves, they rang up a different price. 20 dollars more than what was displayed. My wife questions the price with a nice lady who scans the product that came up. " No location found." So my wife walks back to the area we found the selves with the nice lady and found the guy that works in that department. That's when the gentleman didn't get his name, but he was in a wheelchair and started to accuse my wife of moving 5 selving units(we purchased 2)to the wrong place to get a better price. Remember, the lady scanned them, and no location was found. Then he proceeded to be nasty to my wife and stating she was just trying to be difficult. And continue with he rudness and actuations. In the end, we did get the price as marked but at the cost of my wife being belittled in the process.
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February 2024 by Roy Lindemann
Man they have everything
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February 2024 by J P
Since August 2023, I've been attempting to order replacement doors for my home and office from Lowe's, but they're struggling to get organized. I paid for a representative to measure, but he quit, taking the measurements with him. I don't understand why they couldn't send someone else. This lack of organization has cost Lowe's over $30,000 in sales, and it's disappointing!
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February 2024 by David Lane
Great service but the location is a pain.
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January 2024 by Mary Anne B.
Today I needed to purchase three toilets for a home upgrade-project. I didn't know much about toilets but had a recommendation from our contractor. A lovely young man named Marshall helped us learn what we needed to know to make our selections. He could not have been more helpful. He loaded them on a cart, helped us check out, and loaded our purchases into our car. He was knowledgeable, kind, patient, and very very accommodating. Lowes has a very valuable employee in Marshall..
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January 2024 by Victor Duran
Not as good selection as other Lowe's stores, only go if time is a concern. Much ,much better selection and service at Woodstock Lowe's and better than Winchester store which is usually busy.
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January 2024 by Ryan Silvious
This place sucks they are slow as molasses just pure lazy poor service. Spend alot of money here hire more people you rob enough people you can afford it.
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December 2023 by Rosemary Rhew
Employees friendly but not knowledgable.
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December 2023 by Holly Richmond
Went to get more paint of a color we bought 11 yrs ago and it was spot on.
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December 2023 by Darlene Kelly
Mark was very knowledgeable and helpful. We were interested in blinds and were looking at which we wanted. We wound up special ordering them. Thank you, Mark!
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December 2023 by Melissa Coffey
I walked in today prepared to buy a washer and dryer. I went back to appliances. Tried looking around for help. Found two employees talking. My husband stood directly beside them waiting for them to finish talking so he could ask for someone to help with washer and dryer. They looked at him and continued to and walked away! Worst customer service anywhere. We couldn’t find anyone to help us. But the worst was the employees who ignored us and walked away. So Lowe’s didn’t need our money. Seems to be a trend for Lowe’s bc we left there and went to the next Lowe’s and couldn’t get help. I even called the store to get help. We had to move one of the washers and 3 employees showed up out of nowhere but I couldn’t get help on the phone! Do better Lowe’s! I spent my money at Home Depot but I really wanted to purchase from you. I tried
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December 2023 by Te Ha
Aggravating visit . . . Can't find anyone and when found they're helping another customer. I used information about which aisle I needed to go to for items I wanted to buy, but nope. Walked and walked, then just left and ordered online - which meant paying for shipping. Ridiculous! Perhaps I should have given just one star but I think 3 stars is fair.
