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November 2023 by Matthew Clear
Matt “The Beard” was amazing.He made us feel like family. He was able to get us so close to what I thought was an unachievable deal that I simply couldn’t pass it up. He is simply the best. Highly recommend him for your future ford needs.Front Royal Ford gets it when trying for their customers in what is a rough market. Honest, upfront and thorough is just a few words I can use to describe them. Highly recommend this place for your future purchases.
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November 2023 by Nina Parker
Review comments for Front Royal FordThe Staff at Front Royal Ford are kind, friendly and knowledgeable. They promptly and professionally answered all of the questions I had about the service needed for my Ford. It was clear there were several other vehicles being serviced when I arrived in the Service area but they still quickly took care of my vehicle. The Quick Service that is available is so helpful for relatively small but important service needed to keep my vehicle running perfectly. From a customer's point of view, one characteristic that was immediately noticeable and impressive at Front Royal Ford is how CLEAN all of the areas are where customers either interact with staff or areas for customer care, such as the waiting room, beverage station and bathroom. I am truly grateful I can count on great care for my Ford from Front Royal Ford.The Ford motor company needs to continue to provide a good work environment and compensation for all employees as well as honest care and service for customers and their vehicles.
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November 2023 by john west
I went in there on Saturday and purchased a brand new car for my wife. It was so easy I’ve I’ve dealt with Tony if anybody is in the interest of buying a new car, I highly recommend going in and speaking with Tony I was in an out within an hour and a half from looking at my car, that’s driving my car in the finance very easy not like anybody else they did not give me a runaround and they gave me top dollar for my trade I highly recommend front royal ford good job Royal Ford. Thank you.
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October 2023 by Christin Miller
Nishi and Chris (as well as their manager) were amazing! They made us feel like family and gave us a great deal on a Ford F350. Customer service was top notch! Could not have asked for a better buying experience, they answered all of our questions and never once were annoyed or bothered. Highly recommend!
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October 2023 by Jo T.
They did warranty work on my son's car they had it for over a week plus, he got it back and it had a leak it never had before he took his car there. So they did more work and had it put on warranty and my son had a deductible to pay plus additional fees. No problem. Big problem.....They did not provide a loner vehicle and my grandchildren are in after school sports and other activities in a family where both parents work. Many people assisted in getting the children to and from activities. The negligence of this Ford dealership in not providing a decent customer based support needs to have Ford Corporate look at all the negative reviews. The best part is they held the car hostage when it was finished and would not let my son pick up his vehicle until the warranty company paid! Unbelievable. Don't go here you may not get your vehicle back, and it may be worse than when you bought it in.
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September 2023 by Juan De Avila Gil
My experience at this dealership was excellent. The sales representative Nishi was caring, knowledgeable and with an impressive background. My financing had a little issue at first, but it was corrected and fixed immediately. The financing representative Patricia was so nice, professional and patient. The experience was not only a business transaction, I felt cared for and valued as a customer.
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September 2023 by Bryan Rutherford
I really do wish there was zero stars I've been doing business with them for almost a year and this time has done it I had a oil chance and tires replaced on a truck and my wife was driving down the road and almost lost control with it due to the tires where never touqed down with Manufacture spec they only use torque Sticks, not torque wrenches. After it has been signed off by another person. They never wanted to investigate the problem. And wanted to be put it on my dime Which it can take up to 2 months for a tire to come loose off of a vehicle if it wasn't tighten all the way to spec. The 2 front tires were 40 pounds less than spect in and the 2 rear tires You can take the nuts off by hand. I would never trust Dishonest people on their Neglections and or this place ever again "Pretty much the owner said it's taillight warranty out of here "
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September 2023 by Kaitlyn Skye
The customer service is always spot on when we work with Front Royal Ford. Only complaint I have is that my name wasnt entered correctly into their system but its not that much of a problem. My boyfriend made the deal happen and when our first option wasnt doable, the finance manager made sure to find something that worked well for us, that the car had all the features we were looking for, and was within our budget! I will always go back to this location everytime I need a car upgrade and often refer them to my friends and family members! We have worked with them for more than 5+ years! Awesome people and awesome atmosphere!
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September 2023 by Joe Martino
Front Royal Ford: Service Department. Excellent job with my vehicle!!! Zach in service was very good with keeping communication and explaining what work was required and completed. I am very thankful and pleased with the customer service and the quality of work. My vehicle received a transmission overhaul and rear differential replacement. Happy as can be, vehicle drives like new, and I highly recommend Front Royal Ford Service Department!!
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August 2023 by Matthew McKimmey
Bought a used car from Matt McDonald and had a great experience. He had the car up front for us when we showed up for a test drive, and they had the car inspected and ready within a few days. Entire process was quick and painless. Thanks!
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August 2023 by Amy Akers
I love our dealership! I brought our Explorer in for inspection! Service Dept. was friendly, and helpful, as they always are! It was nice to chat with our favorite salesman Matt too.
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August 2023 by Lisa J.
Apparently, if you ever call them out, because they can do no wrong, right ? You are blacklisted and you will never get a call back for work you need done. This place is a joke. They don't take criticism at all. Do yourself a favor and move along to the next place. Any business that has a self imposed immunity to criticism isn't honest.
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August 2023 by Rollin J.
This dealership must be awesome and doing a lot more business than they can handle. I'm glad that they are doing so well that they no longer need any business from me. I have tried twice in the last few months to get an estimate for some needed work on my vehicle which I know will be over a thousand dollars. I wanted to get an estimate so I could budget for the expense. I guess that this is not a large enough job to make it worth their while to provide an estimated cost as both times my request was ignored. Considering purchasing a new vehicle but with them being so overwhelmed with work and I assume sales I will look elsewhere.
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July 2023 by Elliott C.
Brought my car in for an oil change only and left sitting for 20 minutes before being told my previous bad review prohibits me from having work done here. It was in previously for warranty work and they did not properly test the vehicle and I had to take it elsewhere. I figured I'd give them a second chance since an oil change is so simple. Oh well.
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July 2023 by wesley mills
Went in to look at a new truck. Salesman TJ Maldonado was awesome very friendly and not pushy. Was a very pleasant experience to buy my new truck from them. Most dealerships just keep pushing. A young salesman learning and done a great job. Go in and ask for him he’s there for you.