-
March 2024 by Guardrail H.
Yet again, Walmart always finds a new way to disappoint. Very nice cashier rang up my groceries. Then the register went off line. A supervisor came over and didn't know how to fix. Said I would have to go to another register and have groceries rung up again. I asked for the manager. I felt that was very inconvenient as I had already waited in line once. Manager said same thing. Have to ring it all up again. They couldn't take the total of my purchase to another register and just let me pay. Lesson learned on my part. I'm done with Walmart. I said it last time then went back. I won't this time. Kudos to my cashier though. She was very apologetic and sympathetic to my situation. She's too good for Walmart.
-
March 2024 by Richard H.
This is one of the best walmarts I've been to. Sometimes they are lacking as they hardly have anything on the shelf but other than that I've found the staff to be friendly and store to be clean.
-
August 2023 by Bob V.
Every time I go to this Walmart, there is always someone with a dirty dog walking around the grocery section. Today (8/17/2023) I saw a man with a dirty shepherd on a filthy leash that definitely was not a service dog. I approached an employee and told her. She spoke to someone above her and that person said "people are allowed to bring pets in that aren't service dogs. The dog I saw today looked like it hadn't had a bath in months. And hair was flying around everywhere. I saw him by the meat section of Walmart. I immediately left all my food item's I had. Ive spoke to health department and they said this is NOT ALLOWED! But, Walmart didn't want to do anything about this. Ive had so many problems at this Walmart. A while back, an employee almost ran my 6yo daughter over with one of those carts they use to pick grocery order's because he had earphones in and was jogging down the aisle and wasn't able to stop the loaded cart. I also brought this to management attention, and they didn't even talk to the guy because I saw him a week later doing the same thing. From incorrect pricing to nearly assaulting people due to negligence. This Walmart is one I avoid at all costs. Today was a day when I couldn't get to the next closest store.
-
April 2023 by Lisa T.
I'm very disappointed in how they are very few checkouts open and all of the self checkouts get so backed up at times and most of the time they have numerous employees just standing around waiting, I asked for help at one , one time and the young lady refused to check me out , said that she would teach me , I said I don't work here ! That these registers were for a quick in and out self serve . So I left my cart and walked out of the store! I like Target better but they don't have as good of a selection but I make do. Martins is all the way across town for me and packed . Every once in awhile I prefer to shop at Giant when I'm in Warrenton, I just carry a small cooler and freezer bags . The ambiance isn't that great , the store at times looks like it needs a good cleaning and a refresh , something different, it is getting old and blah
-
October 2022 by Chrissy G.
On Thursday October 6th I arrived a little after 9 to pick up a online order. A boy came out before I even called, didn't bother to ask who I was to make sure he was giving the order to the correct person. I noticed the two yoohoo packs , coke pack and dr.pepper pack so new it was mine. I said hi how are you with no responce, helped him load it then said thank you have a good evening again with no responce. Walmart needs to do a better job with hiring employees, I know they are desperate for help but hiring employees that do not acknowledge the customer at all and just giving orders out and not verifying that order is thiers is not a good way to do business.
-
July 2022 by Bobby F.
I once worked there and farted in a customer's face and they instantly gave me a raise.
-
March 2022 by Digger H.
my family spends probably $1000 a month their. Bought a ONN computer key board and mouse there.$18 & change. lasted 3 weeks and died. Took it back. Person at Front cust.service desk told me to leave it there and get a new one. Im handicapped waiting on heart surgery . So I go do my shopping and grab same brand, "they were out of the 1 I bought. So i picked up a ONN 1 ,Price $15. Go pay for Groceries etc.. $248 spent again., Go to customer service desk.Original lady gone. So young Girl Ashley tells me they cant refund or exchange it. Then I'm not Happy so I ask why not etc. and she gets her Gorilla team of old girls " definately not ladies" and they bombarge me with there why they REFUSE to take it back !!! So I ask for the Manager and all I get is a, Their not here. HMMMMM, a Walmart with NO Manager on duty. So I left and will never spend a penny In Sam Walmarts Stores. They need to provide Great Customer Service !!! Not combatant F the customer attitudes !!!!!!!
-
January 2022 by Necro Nick B.
No one ever answers the phone and IF someone does, they hang up on you. Seems like no one there wants to do their job. Go somewhere else...
-
December 2021 by Beverly P.
This Walmart is a mess, and it was a mess before Covid, so there's no excuse. Despite Virginia having mask mandates and despite the store having signs that says employees are required to wear masks, most employees either wear them incorrectly or not at all. One employee (I think her name is Rosalind or something similar) walks around with a TRUMP 2020 mask. I can't believe that she's allowed to wear a political mask. She's rude and always acts like she hates everyone. Another cashier is a very thin young man with very long, stringy hair. He looks like he just rolled out of bed and didn't brush his hair. I can't believe management doesn't make him pull his hair back. It's extremely difficult to find anyone if you need help, and you don't know who the manager is without asking because none of them look professional enough to be managers. You often have to wander the store just to find someone to check on an item or unlock it. The pharmacy is usually great, but I called today only to find out the pharmacy is closed for three days. There were no notices or emails to let anyone know ahead of time, and it was hard to get anyone in the rest of the store to answer a phone so we could find out why the pharmacy was closed. We finally got in touch with the eyeglass department, who said that they had lost their license and couldn't get a pharmacist from any other location to work at the Front Royal store. If they aren't following Covid protocols and the pharmacy is having it's license pulled, just how safe are we as customers, to shop there? It's disturbing and appalling.
-
November 2021 by Lauren P.
Do not order delivery. I have had my groceries delivered a few times, the last two have ended horribly. First a third of my $200 order was delivered, how the person delivering it could not tell most of the order was missing is beyond me, an order that would have had at least 10 bags came with one? This last time, I am waiting an hour after the order is supposed to be delivered check the tracker and it says it is on its way, wait longer, call in and I'm told that the order was canceled because everything that was on it was out of stock. Funny, when we decide to run up there to get something quick for dinner because our groceries never showed, everything on our order can be found on the shelves. These people just don't want to do their job. Most of the employees there are lazy and snotty. If you want to be double charged, or charged for orders that don't come or come missing huge amounts then by all means waste your money, you are better off paying more at Martin's, at least they have their sh** together.
-
September 2021 by Liz B.
Store is always understaffed. Machines and tech break constantly. 9 times out of 10 there are no carts available in the vestibules. Customers get into fistfights or shouting matches with other customers. Employees are not properly trained. Managers don't give 2 cents about their employees or customers. SO MUCH STEALING and scamming takes place at this particular store and nobody does a thing to stop it. Most customers look like they regularly use meth or crack.
-
August 2021 by Shawn F.
Why say you can pickup in store or curbside till 8PM but after spending 20 minutes waiting after checking in multiple times getting the message that your order is being processed. So as I stand there watching multiple Walmart employees walking by looking at me and not thinking hey this customer might need some help. Including one manager in her super duper I'm special yellow vest who saw me there multiple times and didn't assist. This store has become the worst in the valley and that why more and more people have stopped shipping here. The employees work harder at not working then they do at actually perform their job. It's amazing the employees outside smoking or the ones just hanging out in the isles hiding from customers have absolutely no customer service skills. If it's to much of a effort to take my families money to perform a task then why bother even offering the pickup service.
-
June 2021 by Annie L.
Not enough people at the registers, the managers need to learn how to put on an aprin and help out sometimes, quite a few mgrs standing around watching people.. Sad to say I will NOT shop at this location ever ablgain...
-
April 2021 by Katherine S.
Expect to see thirty people walking around without a mask on. Masks are not enforced at all. Disgusting
-
January 2021 by Mark C.
Walmart has the worst grocery pu of many local grocery stores. You will undoubtedly get robbed. You will receive subpar to horrible fresh produce and likely not receive orders. Or you may get someone else's? All this while waiting for 30 mins plus at times. I've spent up to almost an hour. 30 mins is common. No explanation. Save yourself some aggravation and stay clear buyer beware.