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February 2024 by Stephen Packard
My 2022 tax was complicated by RMDs, a mid-year move, interest and div from accounts and other stuff. HR at Fort Belvoir sorted it all out taking care of both Federal and state taxes. Worth every penny.
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March 2023 by John Koehler
Unprofessional, unreliable, understaffed at height of tax season. I've went here the past 2 -3 years (when it was in the BX). Cindy Brown was awesome! She has sadly moved on. This place is now unreliable and unprofessional. First, my scheduled tax person didn't come into work the morning of my appointment so I had to reschedule. Not unusual. BUT, then when they rescheduled me, they double booked me. So, when I went in for my rescheduled appointment at 1 PM on a Thursday afternoon in February, neither of the only 2 tax people could help me. One person was helping others. The other spent 15 min with a person and was done, but still not able to help me apparently. I waited 20 minutes and left! I could here them doing the other peoples' taxes I my wait was no where near its end. They didn't even bother to try and reschedule me. They thought it acceptable for me to just wait for some unknown amount of time. Honestly, I didn't want the guy who only spent 15 min with his customer. That guy could have just went on line and saved himself money. 15 min for $300! No thanks. I will NOT be going back. Unacceptable.
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May 2022 by Nickolas Noland
ZERO STARS KATHLEEN!After arriving 10 minutes prior to our appointment time and being checked in by Cindy, nice enough lady (not wearing a mask). We waited another 20 minutes. So 10 minutes after our appointment Kathleen comes out hair unkempt, wearing a galaxy print smock with a bubble jacket. Not a professional appearance at all. Kind of looks homless, from Alaska, or maybe both. Kathleen says,"Cindy is going through chemo and we need to wear a mask". Ok, would have been nice to know before arrival maybe when we made the appointment. Idea! If you're the only place in the state of Virginia that requires a mask(not legal) maybe offer one to the patrons or put a sign on the door. Just don't wait until you are already 10 minutes late Kathleen. To to expect someone who has been sitting maskless for 20 minutes to whip one out of thin air to make you feel better.
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April 2022 by Andre McClure
The tax professional was knowledgeable and had everything done quickly and efficiently. The automated process helps the user stay in contact and review documents while the tax professional is working through everything.
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April 2022 by Georgia Holmes
Cindy was a great representative of the company. Very meticulous and caring.
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April 2022 by Smith Delaware
Poor management. Had a confirmed appointment, when arrived to do my taxes I was told that they are not aware of it. Showed them confirmation - they said that there is nothing they can do. No excuse.
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March 2022 by Ron Edwards
Kathleen Morrison is extremely knowledgeable of all the tax structures and regulations. She achieves the greatest return from our taxes. She is very personable and adapts to our schedule and requirements. Kathleen has been a long-time friend and neighbor and I completely trust her recommendations and application of the tax codes.
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March 2022 by D Allen
Went in to drop off my paperwork as scheduled and the person taking the paperwork complained about having too many drop offs and wasn’t sure how they were going to get it done. Message received. I grabbed my stuff and walked out. Unprofessional. If you could t handle the workload than tell me over the phone instead of wasting my time.
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March 2022 by Mia Ortega
Excellent return time, friendly customer service. Stephanie was very knowledgeable and easy to talk to.
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January 2022 by tiffany b.
Cindy Brown was very great to work with. She kept me informed of updates and thoroughly researched the items she was unsure about. Even when faced with her own battles, she remained professional, communicable, and was a pleasure to work with. I have trusted my tax preparation to Cindy for the past few years, and will continue to do so.
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November 2021 by Maddie Parker
*******do not go to this place *******.IF I COULD SHUT THIS PLACE DOWN I WOULDOnly my second time doing taxes on my own and I had done doordash to make extra cash so I took mine and my husbands tax return here because I didn’t want to mess it up…… well I didn’t mess it up, H&R Block did that instead. We paid them 260$ to do our taxes and my husbands taxes got messed up. Told us we both would get a refund and then months after my husband got a notice from the IRS saying it was input wrong and that he owes 557$… by the time we got this notice this place was “ randomly “ shut down. So we tried to take it to another H&R Block to be fixed but since we didn’t purchase the insurance we can’t get it fixed… we paid you almost 300$ to do our taxes. We Atleast expect them to be done correctly.And being on a military base I thought the people would have more piece of mind of us service members.
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June 2021 by Johnathan Hester
The tax preparer was extremely profession and knowledgeable of the process and my needs. She explain every question with great detail which made me feel comfortable and confident. Awesome customer service!
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June 2021 by tiffany berry
Cindy Brown was very great to work with. She kept me informed of updates and thoroughly researched the items she was unsure about. Even when faced with her own battles, she remained professional, communicable, and was a pleasure to work with. I have trusted my tax preparation to Cindy for the past few years, and will continue to do so.
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June 2021 by Rob Gomez
Ms. Jenny Yang is highly knowledgeable, professional, and courteous. Her outstanding customer service is a huge asset in this organization. Thank you!
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May 2021 by Sarah Rengifo
H&R Block at Fort Belvoir has had our tax documents since late February/ early March (for 2 months now) and they still have not finished. Every time we call we get told they’re “almost done” which is ridiculous. Taxes are due in a week and it’s extremely disappointing and stressful that we don’t know if things will be completed on time.
