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March 2024 by Kayla Michelle
The staff here is awesome! They take great care of my little guy and are communicative and caring. Thank you guys!
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March 2024 by Zohra Akbary
Love it here. I've been bringing in my cat since he was a kitten and my experience has always been positive. The staff is professional and compassionate. Dr Moss goes above and beyond to provide care. He explains everything thoroughly, making sure to address all your concerns. Everyone here is fantastic. Grateful for all that you do!
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January 2024 by Gerard MacV
What's the point of having a phone number if no one is ever picking up? What's the point of having an online scheduling service that doesn't work.Where is the convenience of having to drive out to the location to schedule a drop off appointment?The Gainesville location has a serious response issue.
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September 2023 by Ms. Bev
I am rating Banfield Pet Hospital in Gainesville VA! The staff called me 3-4 times this week 9/9/2024 to confirm my appointment time. When I said showed up after standing in line for 30 minutes, they tell me my appointment time was 2:00PM. I have been through this before with Banfield. This is not the first time that they get the schedule mixed up and then say they can’t take you really disappointed they are short staffed and pet parents have too many questions like I usually do after the appointments and before one person is trying to handle it all. Really disappointed in Banfield today think twice before you join.
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August 2023 by Erika Havens
Great staff and very accommodating to our schedule for health visits and vaccines. We have an annual plan and they contact me when we are due for more vaccines and wellness checks. They offer drop off or in person appointments. My puppy walks right in, enjoys the attention and leaves with everything we need for a healthy little dog!
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August 2023 by Sara Gross
We took our beloved cat, Ricki, here due to an urgent health situation. I was pleased with the interactions with Dr. Moss (the vet I spoke to) and Wes (the front desk employee who checked us in). I felt as though Dr. Moss was attentive to any questions.
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August 2023 by Sara G.
We took our beloved cat, Ricki, here due to an urgent health situation. I was pleased with the interactions with Dr. Moss (the vet I spoke to) and Wes (the front desk employee who checked us in). I felt as though Dr. Moss was attentive to any questions.
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August 2023 by Maria S.
Addendum to previous review:As if my experience with Banfield wasn't bad enough..When I contacted the wellness plan to let them know my girl had passed away I was informed that I would have to continue paying until December! The one time in 13 years that I needed an emergent appointment and they couldn't / wouldn't see her. I have no recollection of, or a copy of any contract. I couldn't make this up if I tried. DO NOT get suckered into this wellness plan! It is a complete rip off.
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May 2023 by Eileen Parrish
Do not take your dogs here or buy the plan. Workers here are extremely rude. I purchased the pet care back in August 2022, and it took me 5 months to get an appointment. They only have 4 in room appointments per day, and they schedule over 20 dogs per day. After i finally got the appointment, they called me and tried to make plenty of excuses for me not to bring my dog. I finally got here, and yee, i was 10 minutes late because of traffic, and they wanted to cancel my appointment. The lady was rude and tried to tell me that someone had called me the day before and advised me about their "on time" policy, which they never did. She even went as far as telling me that she saw the cameras and that i was 10 min late after i told her that i had been waiting in line (since by the time i was able to talk to someone it was 30 minutes past my appointment time) Their plan is a scam, this is not a real hospital, vet care.
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April 2023 by Asm S.
Took my dog for routine treatment and they asked if I wanted additional services like nail clipped and/or any other services. I asked for a nail grind and sanitary clip to take the hair off the paws and butt. The nails were grinder from what I could tell, paws half clipped, but the sanitary clip was not done as there is still lots of hair. I was charged nearly $80.00 for what? I paid $80.00 for the most expensive butt and foot clip in history but seems like the work was not fully completed
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April 2023 by Colleen Case
We took our sweet girl Rookie here for her final appointment. We’d seen Dr. Moss previously at another location at a critical time with Rookie, and he made time in his full schedule at his Gainesville office to help us say goodbye to her. Dr. Moss spoke frankly and realistically with me regarding our options for Rookie, and he and his staff offered us great compassion and professionalism during an incredibly difficult time. We live in DC, and found traveling the distance well worth the trip for the care we received. We will be making this our Banfield office of choice for our other senior dog.
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April 2023 by Danielle Miller
Highly disappointed with this location… We started our dog on the basic dog plan not even a month ago. We were initially told that all initial vaccines and boosters are included. Mind you, we were advised this multiple times by multiple different employees.His appointment that day was supposed to be around $250 and when the doc called to provide an update the cost had somehow someway totaled up to around $600. I told the doctor we are not following through with whatever it was he was suggesting due to the initial cost that we were planning on paying being SIGNIFICANTLY lower than what they were trying to raise it to. After that, the doctor kept trying to push a neuter on us which we were also not wanting to do & did not follow through with.3 weeks later we took him in for his booster shots and were told that those are not covered under his plan. I explained that I was told multiple times by multiple employees that they were covered under the plan. The woman stepped off to speak with manager who said they can’t do anything about it and they apologize as a lot of their employees are new and I was given misinformation. I insisted on speaking with the manager who was then too busy to speak on the phone and all of a sudden ready to waive any further booster costs for our dog… upon picking up our dog from that visit they had added on an anxiety medication since he was apparently all over the place during his visits. They said the doctor is recommending the meds to keep him calm during his visits. At that point, we were already taking him home so the point of suggesting that medication (additional $114) I have no clue…Another thing we noticed upon picking up our dog on both occasions was that he was severely out of breath. Excitement I understand, but this was as if he was dehydrated or parched. Each time we brought him into the house he would drink 2-3 bowls of water. I’m not sure what these employees are doing to ensure the animals are taken care of when they’re dropped off. My fiancé and I feel very uneasy with this location and it has been nothing but issues and confusion since the first visit. We are always feeling like we’re being persuaded into adding additional things onto our tab as if their main concern is money. It seems as though no one is on the same page. Not a good first impression and it makes us want to move to another location for our pets further needs.
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March 2023 by Francine Idrobo
First time at this location with our new puppies. Jonathan welcomed us and answered all my questions. Saw Dr. Moss, who was extremely patient and so caring with the puppies. It was nice seeing Autumn take care of the puppies and reassuring me that they are good. I’m so glad I met this team. Thank you.
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March 2023 by Mireya C.
Horrible customer service. I called to confirm our 10qm appointment at 9am. The voicemail says they're closed. Mind you, this was the 3rd call where I received the same voicemail in 3 days. I called the Manassas location to ask about when they'll open again. She told me to go in because they're opened as of 8am but they don't answer their phones. Wth? So they're making their voicemail say they're closed to avoid working? I don't understand thr effort people put in to be lazy.I'm not risking driving 30 minutes with a puppy and 1 yr old for this foolishness.I just wanted a quick appointment for puppy vaccines and initial tests.I'll try another location or different practice altogether.
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January 2023 by S T
The staff does not care of the pets . I left my dog with them for five hours they didn’t check it because they said the dog is bite . So l paid 107$ . The first Important thing for them is takes the (money ) from the costumers , l will not come back
