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February 2025 by Malalai Naim
I was visiting this location today , very disappointed Dawn Campbell didn’t heard me or misunderstood Said shocking words not even apologies, didn’t give me a copy of the document that I needed, for my record. Hopefully my account is safe . Never will go there again.
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June 2024 by Kim Fyvie
BEWARE!!! Bank elsewhere!!
My husband and I and our kids have many accounts at Truist for 20+ years. One of our sons has 3 accts, all opened at the Gainesville, VA location. Today, when we walked in the branch, we learned his MM account interest rate dropped 4.49%! He was not given any notification or reason for this jaw dropping change regardless of how many times we asked. When I got home I called the 800 number to try to get answers and was told it is up to the Branch manager. We’ve had many accounts at this bank for years this isn’t the first bad experience. We have learned our lesson and will be moving our funds from this bank.
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February 2024 by Tamara Alsaray
I am not the person to post reviews but I was compelled to write one today. We’ve been using a foreign card to do withdrawals with no problem at this location. We went today and the two tellers couldn't be more rude or condescending. Saying there was only one way to do it, if the money was actually in the account, etc. We left and took our business to Wells Fargo just minutes after and they were able to withdrawal x amount from the same card and account that the inexperienced Truist tellers couldn’t do.The customer in front me at Truist also told the teller that this branch has the worst customer service….glad to know I’m not the only one who thinks it.
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January 2024 by Jessica Sernau
Lisa. LISA. PHENOMENAL MANAGER & human being. Thank you.
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September 2023 by Laurent Thai
Arwa is an outstanding teller today. Despite the rush hour line at the lobby and the drive thru. She was able to get clients what they needed, and I was greeted with a big smile. Arwa knew what needed to be done in order to move the line quickly. She worked efficiently with quality customer service.
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July 2023 by Dan Royce
They have the worst customer service out of any branch I go to and they are also the only branch that will put a hold on deposit checks. The lady at counter that “helped” me could not have been ruder.
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June 2023 by William Mejia
no good
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March 2023 by Saeed Ghodsi
I have been visiting here with manager Lisa Hubert she has been very positive and helpful
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August 2022 by Rafidh Chowdhury (SaucySpaceFries)
Quick and easy, the teller was courteous and I was in and out within 5 minutes
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August 2022 by Sarah Stark
Everyone is always very respectful, efficient, and accommodating. ?
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June 2022 by fredy g
Stopped in to get online user info, request for my son to use bathroom. Banker Dawn refused, Sudley branch always accommodated this service to clients. Only have credit credit, closed all accounts prior to merger.
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April 2022 by MAUREEN BOLING
Worst customer service I have ever experienced. Have had an acct with Suntrust for 20 years. This Gainesville Branch off Heathcote.. the WORST.Took my paper bonds, as I have done for years, to deposit.. was treated so poorly, got preached to by some teller that was probably in diapers when I switched from BOA to Suntrust.So done with this bank
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June 2021 by B H
I had lost my phone in the river on a float trip and needed some info to get my online banking going on my new phone. I called the branch in Gainesville Virginia were I opened my account. A "lady" by the name of Donna answered the phone and after briefly explaining my ordeal is when the attitude and condescending tone and questions and answers started. I understand there is security questions but she went way over board with over 6 questions and each time you could tell she was waiting and expecting me to answer wrong like I was guilty of something. After enough attitude I told her I wasnt gonna deal with it and hung up and then called my local branch,answered 2 security questions and was totally helped in a professional manner. I can't wait to pull a Karen and speak to that Donna twits manager tomorrow.
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August 2020 by Ketan Patel
Very helpful.
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November 2018 by Kyle Lynch
For the life of me cannot understand why the ATM is never functional at this branch..
