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March 2024 by Emmie Muth
I returned something that was over the return period but it was unopened and never used so there shouldnt have been a return/restocking fee per the Best Buy policy. Dan at customer was extremely assertive and shady about creating a Best Buy membership for me to extend my return period I guess but never asked me if I wanted that option but just told me to press accept on the screen. Come to find out I was charged $49.99 for the membership which was deducted from the total amount of my refund. After I accepted he was like take a picture of this number and cancel it tomorrow. He was good because I definitely left feeling bamboozled and I was but now annoyed. It all happened so fast within 2 minutes and he was being pushy about it all. A female manager walked out to authorize this as well but didn’t say anything. As I walked out, I saw a scoreboard of tallies for how many memberships were sold or something like that so it was def a shady way to do that to get a one up. Not cool.
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March 2024 by Ahmad Hassani
I went to Best Buy earlier today to buy a new fridge. I was greeted by a respectful young man named Scottie. He was very helpful, helping me to find a new fridge. He took his time without any distractions After spending about 30 minutes, looking I couldn’t find my desire refrigerator in the store .He suggested that we can look at online options. Finally I found the fridge that I needed. I recommend Best Buy and give Scotty five star For being extremely helpful .I appreciate him for his Excellent customer Service.Thank you Scotty, you’re the best!! .
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March 2024 by Kathy Mathis
Had to exchange an online purchase. Daniel Graser made it fast, easy and seamless. Great experience thank you ?
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March 2024 by Hector Simpson
Nafiz displayed excellent customer service and made my purchase a breeze.
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March 2024 by Erin Trowbridge
The whole process was seemless. Scottie answered all my questions (pertaining to buying a laptop and cellphone) made me feel very comfortable.
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March 2024 by Ellen Henry
I worked with Ibrahim and he was very patient with my difficulty accessing the computer.He found my second email address and it allowed me to finally use the computer. I appreciate his willingness to work through until he found the solution.
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March 2024 by Homemade Food USA
I had a great experience at Gainesville,VA Best Buy today JJ was very helpful explaining all about the dryer I purchased.
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March 2024 by Andrea Kling
We went looking for an Starlink and were in an out in less than 10 min, an attendant (Jacob ) came to us and helped us right away, he was very knowledgeable and helpful, which is hard to find this days at any store!
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February 2024 by Hikmet Özel
Thankyou
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February 2024 by Wyatt Zastrow
Seems like such a depressing place. Prices are terrible too.
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February 2024 by Hilsy Strickland
I came to check out the laptops & Scottie was amazing in answering all my questions & concerns. He asked me the right questions, listened to what I was looking for, and provided the best solution for my needs. I’m super satisfied w/the assistance, recommendation & purchase. Thank you Scottie!!
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February 2024 by Barbara Paciejewski
Excellent service from Jacob!
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February 2024 by Jennifer Sechrist
Scottie walked me through every question I had regarding TVs, Rokus, his opinion on anything streaming related up to potential returns, etc. Very professional, personal ama knowledgeable. The way customer service should be. Ty
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February 2024 by Vanessa Hamrick
Great customer service at this location! Jacob is extremely helpful and personable! He was very informative on my Apple Watch purchase and over all just made the buying process super enjoyable!
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February 2024 by Kyle Mckeever
My fiancée and I recently went to Best Buy to buy an Apple Watch for myself. Jacob was so helpful and friendly, and we decided that we would go back later that day to buy a second one for my fiancée. He was super informative of all the benefits and coverage that were available to us at the time of purchase. We were thankful for his help, and would highly recommend shopping here!