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March 2024 by Gary Jones
It's not my job to check myself out of your store. Hire some cashiers
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February 2024 by Marianne Herzog
My 3rd time using delivery and not ever again. Order never right, substitute when marked not to, and now today failed to give driver my real reason to use, getting my cases of water. No apologies no nothing when I called , better service from other stores so thats where I will give my business to. Thank you for nothing BJ’s.
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February 2024 by Hua Xie
It is quite unfortunate that this rating does not allow for a zero because that is rating this establishment so deserves. They do not have adequate staff and thus have issues with assisting their members. The few staff that were helpful seemed to have vanished without a trace. The club manager is utterly delightful in the sense that he cannot and does not seem to be able to function without passing members around like they are some sort of dodge ball. I cannot stress enough that this place needs some serious sort of aid from somewhere. Do not get me started on the assistant club manager either. He does not seem to respect personal space nor a sense of smell considering the copious amounts of cologne that he seems to enjoy dousing himself in. The amount of times I walk in and have someone always asking me if I would perhaps be interested in applying for their so called beneficial credit card churns the insides of my stomach. How do these individuals sleep at night knowing that they have disturbed the peace of a member who would just like to shop without the annoyance of a piece of plastic being shoved into their very being when they would just like to shop and go home. I assume that their corporate does not care about their members or else they would not ask you any time you get something done to your membership.
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February 2024 by Eric L
Very Poor Service!Today, The BJ's certified employee with red hair, beard and a red hat, did not say hello, did not say goodbye, simply smirked and walked away each time. Attempting to resolve a SKU number issue.Clearly customer service is not his strong suit. If he's going to the customer facing, serving the public he should learn and demonstrate the basics customer service fundamentals!
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December 2023 by Jay S
Store meets standards as expected of a BJs wholesale club. However, the meat department is severely sub standard when it comes to a wholesale club. They have the absolute bare bones selection of cuts here, whenever I go here I see the customers looking at the meat section very intensively, as if trying to find something. I also see numerous customers walk away empty handed, because they clearly couldn't find what they wanted. This stores manager needs to conduct a review of their selection of meat to better serve their customers.
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December 2023 by Jailene Hinebaugh
I couldn’t be more disgusted with BJ’s Wholesale in Gainesville, VA. The employees are rude and the environment is toxic! Kyle, the front end manager is one of the most unprofessional, rude, arrogant, self-righteous team members I have ever had the displeasure of interacting with. Do better BJs. Hire respectful, professional staff members. Stop dredging the bottom of the employee barrel.
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December 2023 by F. S.
I have never been able to use my account since I opened it. I always stay at the cash register. Employees who did not know their job could not solve the problem. However, they also made me a member. I am sick and tired of this location and its employees. They are rude and just make things complicated. I can never find their manager. Not only do they not fix things, they also blame me. How many times will I pay membership fees? I guess I don't want to get scammed and I won't be coming back here again.
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July 2023 by Aaron Corbett
I purchased a laptop in 2021. They say take a pic of the receipt to have for insurance. Well I go to access the receipt for insurance because the hp laptop always goes blank at odd times. But, this time there’s a scratch internally. I go to access the receipt and they’re asking me for a store number; but, there’s no store number code on the receipt anywhere. Could someone help me on here? I did try calling the corporate store and they gave me the wrong store number
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June 2023 by Jack M.
This was our first BJ's experience. I haven't been to one since I was a kid decades ago, but I do remember the unique shopping experience with shopping in a wholesale club almost like in a warehouse. I will say that the only reason this isn't a 5-Star review is because the store does lack a lot of options, noticeably so. I immediately identified that this was one of the smaller locations compared to the larger one in Woodbridge that my folks used to frequent. Despite that, the entire experience was great. There was a kind gentleman that was cleaning the aisles that noticed we were lost trying to find certain items and he kindly asked if we needed help and got us to where we needed to be.The cashier who attended to us was really kind as well. We let her know this was our first time at BJ's and she welcomed us to the experience and explained how the coupons worked, what items to look for to save on gas, and asked if we needed help with loading our vehicle. When we got home, we were happy to find our produce lasting longer than a couple days and that even the store-brand items were of great quality. It's a terrible shame that this is the closest BJ's to us, almost an hour away, but it's worth the trip to buy in bulk and let it last through the days. We'll definitely be coming back in the near future.
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June 2023 by Amy Seitz
We ordered cupcakes for graduation a week in advance. They were out of the flavor we ordered and no one called to let us know it wasn’t available. They person in the bakery scrambled to make another flavor when we arrived, but it would have been nice to be able to seek other options with appropriate notice. Poor customer service.
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May 2023 by Eva-Maria Logvin
So-so... The customer service is a hit or miss. They forgot to give me half my order and later wouldn't do anything other than make me go through every single item they forgot and reimburse me for that specific item. It took me calling customer service several times. I missed out on several promotions and wasted 40 minutes of my life dealing with it. The manager wasn't willing to offer me anything to make up for what I had to go through. Their delivery and pickup is altogether not so great as they have cancelled a lot of items before without offering any sort of replacement, which is what is usually done. Their produce isn't always fresh either, other stores are better.What I do like is their bakery department 7 custom cakes and that they're usually well stocked on essentials.
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May 2023 by Brian Jones
Capital One took over their credit card program, and the transfer was poorly managed. I did not receive notices from Capital One or BJs until I was late on a very small payment, now I’ve been closed out.
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April 2023 by Gissel H.
Had a great experience today as it is a Monday, it was not busy. The customer service great since I walked in, the store was clean and what I really like about the company is that you are able to check the deals on the app and are able to save money. Also the coupons are easy to use once you check out, they will already appear digitally.
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January 2023 by Chris T.
In comparison to Costco-I prefer Costco. However, BJs has products Costco does not and visa-versa. Curb side pickup is very very convenient. Also the gas is typically lower here than anywhere else. I recommend.
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December 2022 by Tim O'Brien
Outstanding gas prices... Have the basic bulk foods I need.
