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May 2023 by Joshua Cardwell
My tax preparer never contacted me to finish my filing. Another preparer, Kathleen Flores, stepped in to finish my federal filing after the deadline. However, she set an appointment to finish my state filing, and never showed up. Now, my state filing is late, my documents were never returned, and I don't have access to my records.
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April 2023 by Barbara Newman
Miss Nichelle is knowledgeable, super competent, timely and respectful. Great support staff, too.
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March 2023 by William Lake
My experience with Mr. Cloud was excellent, as usual. He is very knowledgeable, explains the issues, has a great demeanor, and listened to my concerns and responded in a thoughtful manner.
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March 2023 by Fera G
Avoid seeing Rebecca. She is very slow on processing your returns and makes careless mistakes. She claims that she is very experienced yet she fails at doing your taxes correctly. She told us that my toddler was distracting her, so we took my child to our car.She took over 2 hours yet still made careless mistakes. She is incompetent at doing her job!
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October 2022 by Todd Hoops
Lissette was very helpful and did a great job with our taxes again this year. Thanks again
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October 2022 by J N
Faye Welcome is the best! Helped me with 2019/2020 and soon to be 2021
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October 2022 by Chris A
2021 - Super easy and great advisor just a little pricey for my needs.2022 - Unresponsive agent when an issue came up. Half a dozen voicemails, spoke with reps who did not return calls. Eventually had to threaten small claims court just to get a call back.For a simple return just go with TurboTax otherwise find a different office. They do not stand by their guarantees and will not help you if there is an issue after tax season.
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October 2021 by Bill Schnaubelt
Fay was really friendly. I will go back every year just to see her.She is very professional and well organized.
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October 2021 by Cynthia Long
Even with the restrictions encountered with COVID precautions, I was able to talk directly to my advisor. Process for taxes this year has been handled quickly, efficiently and effectively.
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October 2021 by Susan Alby
Great customer service by Fay! The filing was very easy and she was available to answer all my questions regarding my return.
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October 2021 by William Mussey
The repeat service of Bob Cloud. He always explains things and looks for ways to save us money. I hope to use Mr Cloud again next year.
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October 2021 by Sharon Ferguson
Fay Welcome is very nice to work with and explains everything perfectly. I did have to wait a long time to be seen because the appointment in front of me involved a couple who I think were filing separately. You should plan on a longer appointment length of time for those kinds of appointments.
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October 2020 by nick woodson
Had an issue with Marianne smith she had overlooked signatures for transfer. Albert Ng-Sui-Hing emailed about the situation instead of a phone call like it was no big deal and like I just didn't spend good money for poor service
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October 2020 by Peter Zarrella
Simply put, Robert Cloud is the reason! It's like visiting an old friend every year. Bob knows exactly our situation and helps us out at every turn. Couldn't think of going to anyone else.
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October 2020 by Brian Beavers
Nichelle Williams is very knowledgeable and patient with our tax requirements. Nichelle prepared our taxes last year and she did a great job and offered sound tax advice, so we used her again this year and will return again in 2021 for our 2020 taxes.