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August 2023 by Amber Gibson
I went in for outdoor furniture and was not disappointed by the quality, beauty or selection. But the thing that set Offenbachers apart was the customer service. The folks who work here are not sales-y at all. Everyone I spoke with was low-key and no pressure. It just so happened I formed a connection with Nicole and was excited to work with her. (I went in randomly one day and liked Nicole so much I sought her out the following weekend when I returned. Couldn’t believe she remembered me by name!)The thing I loved about working with Nicole was that she was a happy consumer and true fan of the products. She was also incredibly friendly, personable and helped me navigate the buying/financing process with ease.I’m looking forward to receiving my furniture. Having spent a great deal of time lounging around on the floor models at the store, I have no doubt I’ll be thrilled.If you’re in the market for high-quality, comfortable and gorgeous outdoor furniture, go visit Nicole in Gainesville! She’ll set you on the right path to an outdoor oasis.
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August 2023 by Sinclair Hill
Wonderful place if you are looking for outdoor furniture and whirlpools the hospitality was top-notch, if you go ask for either Tammy or Nicole you get go wrong very experience with wonderful personalities!
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June 2023 by Murch King
If you're looking for top of the line, quality patio or game room furniture and accessories, this is your spot! The team there cares and goes above and beyond to make your home entertainment an experience for you and your guests!
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December 2022 by Wendell Smith
My salesman Michael was very courteous and professional. He went above and beyond to make the sell of a bar to me. Much appreciated. Things sorta went down hill from there. My "initial" delivery was delayed (based on the window timeframe I was given). Once the delivery arrived the bar was split up into two parts (lower and upper). The lower or base of the bar was installed. It was discovered during the install that the upper counter part was for a different bar. I was told that I would receive a call for the second delivery. I never did receive that phone call. Therefore I made the call to see what my second delivery status was. I thought I'd an effort would be made to return the "right" bar counter top immediately, but had to wait another week for a second delivery. I told the deliver Mgr that I could be available on Friday at noon (12:00). The gentleman said 12:00 would be fine (which was my understanding). I took off of work early on Friday in order to make the noon delivery. Noon passed by 30 mins.. I called to follow up on the delivery and was told that I was told the delivery would be between 1 - 4pm. I was highly upset because that was not what I agreed to because I "had" a medical appointment later that afternoon. The delivery Mgr told me that he NEVER tell a customer that a delivery will happen at a direct time requested. If that is the case, why was I told that "noon/ 12:00" would be fine? Overall I think that this store has great products are appear to be made well. Great customer service goes a long way in my book. Sorry for the low rating but..............
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May 2021 by christy wisor
I would love to share the positive experience that others have had here. We went in to look at some deck furniture for my mothers condo. We were told the items were made in the USA and that delivery time would be 6-8 weeks because of the covid backlog. We were even rewarded with a mini bottle of white wine complimentary with our purchase (which had actually already been opened and refilled with water - I kid you not). 9 weeks in I called for an update. It will now be 10-12 weeks because it is stuck in transit. After questioning this (seeming strange since it’s made in the USA right?) I learn that the furniture is made overseas and shipped in containers to supposedly ‘provide the customer added savings on quality furniture’. So not only were we lied to about where the furniture was made (which is actually important to us when we’re spending $2k on TWO chairs) the conservative timeframe of 6-8 weeks wasn’t accurate either. This is my first and last experience with this company!!
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May 2021 by Marquelle Adkins
Great service and fun store! Prices are a bit high. Definitely a cool store though. Billiard balls, pool sticks, pool tables, foosball, outdoor furniture, drink glasses, games...
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March 2021 by ronald fischer
Dear Friends,We would like to sincerely thank you for the opportunity to have met you and be the recipients of such great customer service. Each day brings challenges in our lives both professionally and personally. Navigating through these challenging times is difficult and sometimes impossible to provide a sense of devotion, caring and service.Your excellent commitment to customer service is what allows us to leave the showroom feeling good and invites us to return as repeating customers. Little things do matter, such as respect, friendliness, listening skills and yes even a smile that we could sense behind those masks.Our wish is that this may lift your spirits and reinforce the hard work you have all invested in your respective profession. Let us all stay safe and civil as we collectively navigate through this unprecedented time in our lives.With a warm embrace and a big smile of gratitude......job well done!
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March 2021 by Shervin Naderi
Purchased one $2500 patio umbrella from them. After a few months went back and paid for a 2nd one. Literally that same week they suddenly closed all their stores without notice and defaulted on their obligation. They had the $2500 Treasure Island umbrella in stock, took my money but closed shop, filed bankruptcy and kept the money. Nothing could have been more shady or more crooked. Basic thievery. Now I see they are open for business again and part of Offenbachers and I’m still waiting for my umbrella or money an entire year later.
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January 2021 by MJ Eashum
My husband and I stopped by today and had a great experience. I was afraid it was going to be a stuffy store but we were greeted by every rep, the vibe wad good and there was NO pressure at all (unlike most furniture stores). The store smelled so good and the furniture was beautiful- they have a huge selection. Yeah, the prices are high but the value is good for some of the larger packages. Melissa was so down-to-earth and knowledgable-we’ll def stop by again for the springtime and ask for her.
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December 2020 by THE REVIEWER
Great store! They have such a large variety of furniture for outside and inside. They have a ton of different games for your house, or bar. Must visit if you have not already and ask for Dave he will take extra good care of you!
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October 2020 by Kylie Lori Karalow Hartle
Worst management EVER.. no wonder
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July 2020 by Marcia S.
Giving this a random 3 stars just to note that this has closed. I was looking for a store for patio furniture and have not been to this one."We're terribly saddened to announce that the closure of our business (American Heritage Billiards) and retails stores (GreatGatherings) for some period of time due to the COVID-19 pandemic has forced the bank closure of our business as of June 25th, 2020. The business is now in Receivership."
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June 2020 by Ben O.
Went here for outdoor furniture and Nichol took care of us. She followed up with us and always have a smile on her face behind the mask. Thank you for your help.
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May 2020 by Jack Airbnb
My wife and I did a total backyard re-do in the summer of 2018 which included 3,000 square feet of patio/deck space and a pool/outdoor kitchen. We went into Great Gatherings and worked with Melissa on coming up with furniture for the project. Melissa was WONDERFUL to work with. She is extremely knowledgeable and professional. We did all custom fabrics and she was extremely patient with us as it took several visits and hours to come up with the perfect look for our new oasis. She even came out when the furniture was delivered to make sure that everything was set up to our specifications! We recently decided to add on an additional 2,200 square feet of patio space and once again we went to Melissa to purchase additional outdoor furniture from Great Gatherings. Just like the first time, it was a seamless and professional experience. I would recommend Great Gatherings and ESPECIALLY Melissa to anyone looking at outdoor furniture - whether a small or large project. (I have attached some pictures to show some of the furniture).
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March 2020 by Jeff Simpson
We love Great Gatherings!! We've had this furniture for a year now and love it as much as when we first saw it in the showroom! We are now in the market for more outdoor furniture for our boathouse at our lake home and are excited to be working with Melissa again.
