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March 2023 by Fera G
Avoid seeing Rebecca. She is very slow on processing your returns and makes careless mistakes. She claims that she is very experienced yet she fails at doing your taxes correctly. She told us that my toddler was distracting her, so we took my child to our car.She took over 2 hours yet still made careless mistakes. She is incompetent at doing her job!
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March 2023 by Popkorn Pimpn
Great place to get taxes done. They are very knowledgeable. Very friendly. Always satisfied.Great place
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February 2023 by Steven Lacey
Great place to get taxes done. They are very knowledgeable. Very friendly. Always satisfied.Great place
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January 2023 by Go BlastNoise
Great place to do taxes!! Been going here for the past 3 years!
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September 2021 by Kaitlin Pena
I've gone to H & R Block for 8 years. The experience I had in February 2021 was terrible and I will never return. Roel Bautista was the tax "expert". There were some technology issues and we could not see the screen all the time. We found out after the meeting that Roel entered my email address in wrong by misspelling my first name. I am not sure what information was sent to the incorrect email address and so a stranger my have my private information.In addition, Roel did not seem to understand the forms and at one point told us that our form from Chase must have been wrong and we should not use it. He said we owed the IRS $1,800. I didn't trust Roel and called Chase after the appointment and the form was correct. I returned to have someone else fix my taxes and was given over $3,000 back from the IRS.The day of the appointment to have my taxes fixed, Roel called my husband asking if we had a problem with him. This felt like harassment and he should not have contacted us after our appointment. Roel also did not wear his mask correctly as his nose was often sticking out and he needed to keep adjusting the mask.I called the manager to try to resolve these concerns and she did not call back. I decided to file a formal complaint with the 1 800 number from H & R block. I called on February 14 and March 11th. I never received a call back. When I called on March 19th I was told they closed my complaint. They stated that when they contacted the office, they were told that I refused to wear a mask and was rude and that was my reason for complaining. That information is completely incorrect. I am very high risk and wear my mask everywhere. I even have a picture of me outside the office with my mask on.Please do not waste your money or time here. They are unprofessional liars who won't respond to any of your concerns.
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April 2021 by Kaitlin Smith
I've gone to H & R Block for 8 years. The experience I had in February 2021 was terrible and I will never return. Roel Bautista was the tax "expert". There were some technology issues and we could not see the screen all the time. We found out after the meeting that Roel entered my email address in wrong by misspelling my first name. I am not sure what information was sent to the incorrect email address and so a stranger my have my private information.In addition, Roel did not seem to understand the forms and at one point told us that our form from Chase must have been wrong and we should not use it. He said we owed the IRS $1,800. I didn't trust Roel and called Chase after the appointment and the form was correct. I returned to have someone else fix my taxes and was given over $3,000 back from the IRS.The day of the appointment to have my taxes fixed, Roel called my husband asking if we had a problem with him. This felt like harassment and he should not have contacted us after our appointment. Roel also did not wear his mask correctly as his nose was often sticking out and he needed to keep adjusting the mask.I called the manager to try to resolve these concerns and she did not call back. I decided to file a formal complaint with the 1 800 number from H & R block. I called on February 14 and March 11th. I never received a call back. When I called on March 19th I was told they closed my complaint. They stated that when they contacted the office, they were told that I refused to wear a mask and was rude and that was my reason for complaining. That information is completely incorrect. I am very high risk and wear my mask everywhere. I even have a picture of me outside the office with my mask on.Please do not waste your money or time here. They are unprofessional liars who won't respond to any of your concerns.
