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August 2022 by Ben
Nice clothes, clean store. However, customer service, training, and systems are horrible. They didn’t have the size of pant my wife wanted. Offered to purchase online and have the item shipped to our house. They did so and charged our credit card. Said we would receive an email receipt but provided no physical receipt. No email ever received. Went back to the store later, and they said to call customer service. Call CS and no information on order could be located. No proof of purchase?! This is NOT how to run a business.
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July 2022 by Ben Carter
Nice clothes, clean store. However, customer service, training, and systems are horrible. They didn’t have the size of pant my wife wanted. Offered to purchase online and have the item shipped to our house. They did so and charged our credit card. Said we would receive an email receipt but provided no physical receipt. No email ever received. Went back to the store later, and they said to call customer service. Call CS and no information on order could be located. No proof of purchase?! This is NOT how to run a business.
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June 2022 by Stephanie Sutton
I will NEVER step foot in this location again. Upon entering, I observed two women reorganizing the floor. Both looked at me and did not say hello. After about seven minutes, one associate out of the bunch said hello. I sincerely thanked her for being the first to greet me, and I explained my experience upon entering. I think she told the two women who didn’t say hello what I said because I got multiple looks (but no greeting) as I walked around for a few more minutes. The following two customers who entered the store received greetings from the associates that barely looked up when I walked in. I know why I had this experience, and the other customers did not. Enough said.
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September 2021 by mimta shathi
Best collection
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July 2021 by LuAnn Seeley
Great sales today! Jeans for $20!
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June 2021 by Katharine Oshea
Great selection at reasonable price
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April 2021 by Jean Newton Unser
Great values on very nice quality and style womens clothing
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January 2021 by Rita Moore
The ladies there today were very helpful and friendly. Customer was great.
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January 2021 by MJ Eashum
I really like the layout of the store. Always clean and bright, clothes perfectly displayed, good music. But the service is lacking. I went again this evening - didn't get greeted by anyone at all and when I walked by a worker who was hanging clothes on the floor, I happily said “good evening!” And she looked at me and kept folding clothes- no smile no hey. I almost purchased a few things but left just b/c the entire visit was SO awkward.UPDATE: I recently visited this location to exchange a pair of pants that I bought at Tysons and the saleswomen were great-they helped me find what I was looking for and a few other good deals. They were about to close but they were patient and courteous. I’d like to visit again.
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January 2020 by Edith Martinez
Love loft!
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November 2019 by Angie Ashley
Great selection of classic clothing!
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October 2019 by Kristy Stankovich
Very friendly staff
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September 2019 by Yolanda Montgomery
Staff is not friendly. They are selective as to who gets greeted upon entering the store. Go to WHBM!
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August 2019 by Nicholas Patrick
just some tag along shopping. THey had a place I could sit while they shopped
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July 2019 by Lyssa Pfauth
Super disappointed with the event last night as a gf and I came to check it out- we weren’t spoken to by either of the “bloggers” and if I hadn’t had known you were having an event I wouldn’t have noticed a difference as not one person said anything to us about what was going on. We were in the store for at least 40mins where only one person asked if we needed help. I was hoping to get some help with outfit matching from some trendy women but instead left feeling like I was not hip enough to be in the store.
