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April 2024 by Steve Binder
Ron was very helpful, and gave me a good deal. Would recommend to anyone looking for a mattress.
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April 2024 by Ashley Hale
Ron provided exceptional customer service! A breath of fresh air for sure. Highly recommended.
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October 2023 by Alexis Yates Parham
My husband and I visited the Mattress Firm in Gainesville, VA, yesterday 9/25/2023. The sales rep Wayne was phenomenal! Wayne listened to our needs and helped us find the perfect mattress. He also saved us MONEY as well! The delivery was very fast! We received our mattress literally today 9/26/2023. The delivery was very quick and easy and the mattress is perfect! I highly recommend everyone to go see Wayne at the Mattress Firm in Gainesville, VA.
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September 2023 by mike schmidt
Jon was extremely helpful in helping us to narrow down between the different mattresses and frames. He clearly explained the options and we look forward to our new mattress in a couple of days!!
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September 2023 by Julie Royal
We have been to Mattress Firm 2 times in the past month and Wayne has been very helpful both times. He is very knowledgeable about the different mattresses and helped us find ones that fit our needs.
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September 2023 by Leeset
Wayne is professional and friendy, he answered all our of questions. What impressed me the most was when he asked me to bring my husband to make sure we agreed on the same type of bed. He went above and beyond. Thank you for your great customer service.
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September 2023 by Mary B Stoy
Wayne was very patient with us as we tried to decide what mattress we needed. Mattress Firm has a wonderful selection to choose from
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September 2023 by Sarah Scott
Finding the right mattress can be overwhelming! Wayne made it so easy. He was super knowledgeable and wonderful to work with. We walked out feeling excited about getting a good night sleep. I'll definitely send him more business. Thank you Wayne!
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September 2023 by EDDY CASTRO
We showed up late not knowing what we wanted. We were lost as to what was good and comfortable. Wayne was awesome! He was very knowledgeable and accommodating. Look no further than Wayne at this location!! Thanks Wayne you rock!
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August 2023 by gracie warmack
The customer service here was great! The sleep expert Wayne helped me find the perfect mattress for me. I didn’t even know where to start but he helped me find what was the best pick for me.
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July 2023 by e newman
went in to buy a mattress and was assisted by Wayne who 100% hooked me up with the perfect mattress for a great price. he made sure to keep everything in my price range and didnt pressure me into any random extras i didnt need, really listened to what i was looking for and guided me in the right direction. any offers he did suggest to me were for things i mentioned being interested in, like a new pillow or a mattress cover. when there was a minor issue with my delivery (wrong type of pillow) i drove up to the store and Wayne was able to swap the products out right there, fixed it all within 10 minutes. Even with the small mixup with the delivery i still recommend going with the delivery services; the drivers were right on time, very polite, and from the time they knocked on the door to them pulling out of the driveway it somehow only took them like 8–10 minutes, and thats with getting a queen mattress upstairs AND removing the old mattress for me. I actually still dont know how they moved that fast, lmao. All in all this mattress buying experience was unbelievably easy and i definitely plan on coming back if i ever need to buy anything bedding related again. Thanks Wayne for the shopping experience and thanks Edgardo for the delivery!
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June 2023 by Anne Mullins
Highly recommended! Casey was very knowledgeable and professional. I felt like she really listened to what we were looking for and genuinely tried to find the best fit for our requirements and budget. She was very patient and gave us top notch customer service. I felt confident that she gave us the best value for our money and I never felt like she was trying to upsell us. The price match guarantee made us feel like we were making a good choice.
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June 2023 by Heath Martin
I was ready to buy a mattress, but the store wasn't open during it's stated business hours. It was at 7:20pm on a Saturday, said it was open till 9. Not a holiday weekend, just old plain June 3rd. Oh well...
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June 2023 by Tricia Quander
We just bought 2 mattress's/box springs and received the best deal in our area! Monte was so kind and a huge help and we will definitely be back! Thank you
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April 2023 by Cindy Stringfellow
Today was my very first visit to a mattress store, ever! I took my mom to purchase her brand new mattress for her newly remodeled home, and to inquire about the sleep system that allows you to adjust the positions that we believe will benefit and improve her sleep quality and long term health. We met with sleep expert WAYNE, who I would definitely consider expert in his craft. The science and engineering that has gone into the systems Mattress Firm has available had me rethink my own daily sleep habits, current ailments and with Wayne as thorough in the process of educating clients, my mom and I both ended leaving today with top of the line systems from Mattress Firm!! If you are considering a new bed in the future, definitely stop by the Gainesville store and meet Wayne !
