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July 2024 by Kenichi N
### Harassment and Bullying: Unacceptable Conduct at Michael Angles Agency Under Allstate
My recent experience with Michael Angles Agency under Allstate has been nothing short of appalling, far beyond what one would expect from any professional entity, particularly an insurance agency. This has been the worst encounter I have ever had with any insurance agency in my life. My legitimate complaint was completely ignored, and the communication I received was not just unprofessional but extremely harsh and aggressive.
#### Key Excerpts from Our Transcript:
**Customer**: I am (as soon as the customer tries to speak, the owner talks over the customer).
**Agency**: No! Listen, listen to me. We're not having a conversation. This is a one-sided conversation. You've taken up way too much of my staff time. (Note: Only 3 emails and 1 short phone call prior to this call) We're not having any more conversations with you. We're not answering any more questions for you. If you'd like to leave (Allstate), that's fine. That's your prerogative. Everything was done on the up and up. I don't appreciate the accusations that it wasn't. I don't appreciate the lack of knowledge and pushing us to continue answering those questions. We're not answering any more questions.
**Customer**: I just... (as soon as I try to speak, he talks over, never letting the customer talk).
**Agency (now shouts)**: END OF STORY!! END! OF! GOOD-BYE!! (CLICK!) (terminated the call abruptly).
Such severe and rapid escalation in tone suggests a critical need for training in professional conduct and possibly anger management for the staff involved. This level of hostility is alarming and unacceptable from any service provider, especially one associated with a respected brand like Allstate. Prospective clients should be aware of this severe lack of professionalism and empathy. I urge caution before engaging with this agency. Phone call audio recording is available upon request.
### Recommended Actions
1. **Formal Apology**: A formal written apology from Michael Angles Agency for the unprofessional and aggressive behavior exhibited by their staff during my recent interaction.
2. **Training Implementation**: Mandatory professional conduct and anger management training for all staff members at Michael Angles Agency to ensure future interactions with customers are handled with respect and professionalism.
3. **Policy Review and Improvement**: A review and improvement of Allstate’s customer service policies to prevent similar incidents from occurring with other customers in the future.
4. **Correction of Records**: Removal of any unfair or negative records on my account related to this incident.
These steps are necessary to restore trust and ensure that no other customer has to endure the same unprofessional and hostile treatment.
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March 2023 by 7Plus Us & Rep’s
Honestly I wouldn’t want to be insured anywhere else but here at this location and with Allstate! They always are straight forward and always looking out for their clients. I highly recommend!Review Left by: M & D Young
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March 2023 by Michelle Walker
I rarely leave reviews, however, I feel my experience with Nicole Borba at Allstate is worth sharing. We are new to the home purchasing process, yet Nicole made the insurance portion absolutely seamless for us. She showed us that she had our best interest in mind when reviewing the different options and was so thorough in explaining it with honest feedback. We have been with Allstate for our auto policy for a while and thought that this would be a good time to shop around, yet we decided to stay with Allstate and add our homeowners insurance through them due to this great experience! Thank you Nicole!!!
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March 2023 by Pinak Desai
We had a pleasure of working with Nicole for our car and rental insurance. She was super helpful and went above and beyond to help us!
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March 2023 by Amy Nguyen
I am lucky to have Renata reached out to me for my cars and home insurance quotes. She is very knowledgeable, efficient, helpful and patient. She willingly tried different options to give me the best discount for my policies which helped a lot with 2 teenager boys driving. I decided to enroll in both cars and home insurance with Allstate after 10+ years with the other insurer. I am happy with the service I received from her, very dedicated and professional customer service.Thanks Renata. Your work ethic will get you far and success in your field. Amy
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March 2023 by Mr & Mrs Trevis
Nicole B. was AMAZING!!! She explained EVERYTHING TO US! She took time to go over ALL options and she is still trying to help us with a matter we unbeknownst to us was an issue! Allstate REALLY took the time to work with us and help us in our time of need! Thanks Nicole
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March 2023 by Horace Brooks
I had been with Geico for a very long time, but speaking with Nicole, I was sold. It wasn't so much that All State blew me away. It was that she took almost 2 hours to just talk and teach me about my policy. I appreciate her professionalism and honest throughout our conversation.
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March 2023 by S SAYSITHIDETH
Nicole was very helpful and provide great information to us. Thank you for the Great customer service!
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March 2023 by Adelaida Ramirez
Nicole was extremely helpful. Being that we were from a US Territory and there was no driving record, she went above and beyond to find the info and was able to give us a quote. We had a real person to talk to and answer our questions. We did finalize our insurance with Allstate sucessfully.
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March 2023 by ashraf mohammad
just wanna thank you guys for outstanding work
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March 2023 by myrinna Mciver
Best insurance company.I'm currently with them and love it have better options then most insurance companies I always recommend people to allstate ..
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March 2023 by Balakrishnan Mahadevan
Professional and Nicole answered all questions patiently. I went with both home and auto insurance and was a smooth experience and expect the same experience with claim processing if anything happens
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March 2023 by Reece Stromberg
Nicole was incredibly helpful, especially for someone coming out of college who is new to buying insurance!
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March 2023 by Jerry Yi
Very easy to work with. Quick response for any questions.
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March 2023 by Jacki H.
We had to sign up for homeowners insurance and Nicole made the process so easy! She helped me figure out what we needed and even contacted our loan officer to get answers I didn’t have. Thank you Nicole B!!
