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November 2023 by Kabir Ali
I had a disappointing experience at Mr. Tire. Despite waiting at the counter for 20 minutes, no one attended to me to write my ticket for the alignment service, leading me to leave without the service. Improvements in customer service are needed.
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November 2023 by Nadeem Shehzad
I came in person to fix the tire but they told me its 2 hrs wait, so I scheduled appointment to come later thet evening. After getting my keys, they told me the machine is broken and they cannot fix the tire, it appeard they were busy with other work to finish before closing. What a hassle. They wasted my time.
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November 2023 by Jerry C.
Three cars, three jobs done well. Good intake, evaluation and service delivered as expected. Prices in line with other service providers. Front desk was professional and courteous.
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October 2023 by dan forcella
Wouldn’t take a simple alignment job said there would be too much labor involved. Didn’t even have it on a lift just looked at it. So I Went to the one in manassas they did it in 20 minutes perfectly just had to waste my time and gas driving down there. Manassas guys did a great job these guys seem to be afraid of work
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September 2023 by Azizii B
This place deserves a -10 star rating, WHAT A SCAM, I was on my way to New York when I hit a pothole on the road and looked for a nearby location to get the alignment done so this place popped up, called them and they said Yes we can do it and don't worry we have Mercedes Certified mechanic took it in, after an hour I got my car back with the same problem, and the steering wheel was not even straight. When I called them, they stated we completed it according to Mercedes standards, took it to a Mercedes shop, and they told me the alignment was never done. (I went to Mercedes the next day). Mr. Tire was contacted for a refund, they refused. Very unethical and unprofessional. Stop scamming the citizens.
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August 2023 by kris sams
Had to change my review to one star because I woke up to a brand new tire that Mr. Tire installed flat the next morning. Was told that they might have damaged my valve stem or maybe even the entire wheel on which the tire was mounted.I experienced none of these problems prior to Mr. Tire installing my tires.
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August 2023 by Adam B.
Fantastic service / super fast. Was able to get a four new tires installed with no hassle and they were able to get it turned around within 2 hours without even having an appointment. Would recommend without a second thought.
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July 2023 by Rocky Yuan
They are nice and will do a courtesy alignment check but the cost will be high for the actual service ($129 for one axle alignment). Service is a bit slow as well. Otherwise very typical tire shop.
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June 2023 by Scott O'Brien
Great, fast, friendly service. Called a couple hours before closing to see if I could get a tire in to patch. They didn’t hesitate to accommodate me. It was ready in about an hour with time to spare. Heading to VA Beach the next morning so it was much appreciated!! I’ll definitely be back in the future.
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June 2023 by Rory Kalac
I was traveling home to NC from NY - and my tire light came on unexpectedly. I stopped at Mr. Tire where Kenneth was able to do me a huge favor being very generous to look at my tire pressures & each tire. I appreciate Kenneth & Mr. Tire looking out for my safety being an unexpected customer !
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June 2023 by Laura B.
These people that work here are liars! A friend of mine went there to get a tire patched for my car and they never told him the cost of repair and charged him $60 My tire did not need a new sensor! They put one without telling him the cost!! And my sensor was just fine!! How do you think I knew my tire was low! Your nothing but a bunch of crooks that took advantage of a senior citizen!! There reviews tell you the truth about this place! They tried telling me they told this man the cost when they of course did not. Shame on you!!
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April 2023 by Merle Clor
I scheduled an appointment for 1:30 and arrived promptly. The customer "service" rep, Mr. Laws told me that it would be about 1.5 hours so I decided to wait. I noticed that they didn't move my truck until 2:00. I waited patiently until 4:00 and was told that it would be another 45 minutes. At 5:00 I asked again and was told it would take another half hour. At 5:35, my truck was finally ready. All this just to have the air conditioner recharged with Freon. Mr. Laws didn't even offer any discount for my inconvenience. I will not return to Mr.Tire.Edit: Three days later, Mr. Tire responded to my review and offered a $100 credit for my inconvenience. Since I had already indicated that I would not return to Mr. Tire, I asked if there was anything else they could do for me. The response was "No" so I thanked them for wasting more of my time.
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April 2023 by Mandy Stewart
I had ordered a set of 4 tires for installation (tires to be delivered to shop), and when I went in for my appointment time, they discovered that only 2 of my tires had made it. They went out of their way to make sure that I was able to get the tire change the following day with as little inconvenience as possible. I feel that they went above and beyond what was expected. I appreciate their service and will return.
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April 2023 by Ashley Mcachren
Such a great visit. I had a nail in my tire and was desperate for help. I saw this shop on Wellington road and decided to stop by. The gentleman at the front desk was so nice and they fit me in ASAP.
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April 2023 by Tamara Price
Customer service was amazing!! Mr. Gilbert explained what was included with my oil change, the price and how long it would take. Everything he said was correct! I will definitely be back! Thanks Mr. Gilbert
