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February 2024 by Monica Fay
The bank manager is incredibly lazy and rude. You will get no answers or anything done at navy federal in general but this manager and location really shows you how bad it is.
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October 2023 by Naw Nim
Who do you even report things that need improvement to? Nobody cares or can or will do anything about passing anything on. The ATM sucks.. only 30 bills and one slow check at a time. The interface is terrible now and the delay between buttons is the worst. This bank is also the slowest for their servers and all computer processing down to ATM is longer than other branches. Not to mention minimal indicator of being open as they darkened the outside so much through the window you can't even tell if anyone is inside or there.
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August 2023 by Tehsin Ali
I've been in Banking for 20+ years. Just went in to get a cashier's check. I processed a balance transfer from my other institution about a week and a half ago. It took a long time for the check to get to Navy. They deposited the check into my account yesterday. I went to the Navy Federal Credit Union branch in Gainesville thinking if I showed them where the funds were sent from and based on my relationship with Navy Federal Credit Union, they could release the hold. In banking and CU world, this happens all the time. I figured that with loans and an active credit card with a pretty decent limit,they could make this courtesy hold release. Trust me, O do this at my own Financial Institute ALL THE TIME. It felt like the lady did not know what she was doing or did not want to do a simple courtesy look up of my account and see that the check that I wanted was for much less than what Navy's loss would be, if I were to bounce a check. Simple stuff. At least in the banking world.I even told her that I could charge my credit card right then for much more then what the check hold was for. I guess I'm used to basic member service from well-known FIs and I'm not sure if it was NFCUs policy or lack of service knowledge of the individual, it simply left a bad taste. I know Navy FCU can do better. I now have to go take time off from work and go back to Navy again for this simple transaction.
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March 2023 by Michael Hofheinz
Your customer service onsite is absolutely horrible. How about everyone gets on the same page regarding who goes to the magical queue or the line or just walks up? Four tellers and no one knows who is serving who.
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March 2023 by Allen Stevenson
After 11 years with Navy Federal, 4 of them being active duty Navy, I’m leaving this bank. Absolutely ridiculous processes and red tape for no reason. Been trying to add my wife who has the same last name and address as me for a month and for no reason they can not get her membership or accounts set up. I’m moving my checking accounts from here and refinancing every loan I have for them. They’ll never see another dollar from me.
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December 2022 by Gail B.
I like the convenience of branches being available when traveling. The employees were nice. Any time I need a new bank card, I can go into any branch and have a card printed while I wait.
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September 2022 by Tylir Russ
Super friendly staff! The banker who assisted me with my wire transfer was super personable and patient with me while I navigated the forms. The whole team seemed to work well together and made it a good, low stress experience.
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July 2022 by Martin Pickett
Customer service is exceptional
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April 2022 by Florence Cuffee
Always treated with kindness and never a long wait.
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May 2021 by Lauren C.
VERY long wait times on the phone, but also VERY good customer service.
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March 2021 by Warrenton Manor Apartments
As a manager at a apartment complex, I have to contact banks to verify applicants income and assets. This bank is one of the hardest for me to get information from! They do not have a fax number listed anywhere, so I have to call to get that. When you call the automated system, a fax number is not offered, therefore I had to hold 20 plus minutes just to get a fax number!
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February 2021 by Jason Ventura
I have been to many Navy Federal locations and this Gainesville, va is by far the worst one I have ever experienced, save yourself the trouble and goto a 7-11 atm instead. Thanks
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February 2021 by Dior
Branch manager, Alice Coleman, is by far the worst when it comes to customer service. She was extremely rude to me and would not go the extra mile. I explained to Ms. Coleman, I was in an emergency situation. She did not care one bit. Instead, she escorted me out of her office, and pointed for me to wait for the other attendant. Very disappointed. I told her the person before her was always accommodating and had manners. I’m extremely disappointed with your behavior.
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February 2021 by Gisele S.
Every time I have come in I have been helped out immediately. There is a woman who has notarized things for me and helped with other transactions and was always pleasant and friendly. I went back last week to pick up a car loan check and the rep was nice as well. Their front door person sometimes is kind of clueless depending on who it is but usually they have someone near by who steps in and helps so truly no real bother.
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January 2021 by Sarah Nutter
I've been with Navy Federal for almost 10 years and never had any issues. I love my bank.