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December 2023 by Deanna Taylor
I am happy with this Credit Union. A great place to bank. I would refer this credit union to anyone.
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November 2023 by William C.
They respond quickly and politely to member issue. If your debit card is scammed in a foreign country, they will cover any resulting charges.
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August 2023 by Cyndi Greer
Very nice and pleasant staff. They are always friendly and upbeat. Love this branch.
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February 2023 by B WES
Member services unable to provide me my account information and turn on physical mailing despite providing SSN, address, and name. This is after talking to another rep about my account.
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July 2021 by C. A. M.
Would do 0 stars if I could!! The absolute WORST lender I've ever dealt with in thirty plus years of dealing with banks. I never received anything from NWFCU until 6 weeks after they approved my loan. When I tried using my banks 'bill pay' the transaction was denied so they mailed a check. After more than 2 weeks NWFCU hasn't processed that payment check. Probably because I haven't received a payment coupon book. It takes over a month after requesting one before I'll receive it. Oh, by the way, the first person I talked with last week didn't process my request and didn't let me know this information!!
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July 2021 by Robert Dillard
This is my neighborhood branch, has been for over 6 years. Great customer service!
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June 2021 by ZEE SPORTS INTERNATIONAL
An absolute Pathetic, and helpless bank. No one will answer your call or help you. Cancelling all my accounts.
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January 2021 by N. Bomaye
Great staff. One of the few banks where true customer service still exist lol.
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July 2020 by Jessie Jess
DO NOT RECOMMEND THIS CREDIT UNION.... Go to Apple, Navy Fed, or other Credit Union... Especially for lending. They are very misleading and provide inaccurate information. 3 years of income and employment verification for a simple small loan SMHMy credit is is impecable currently how are they looking at these applications?I SHOULD OF READ ALL THE NEGATIVE COMMENTS ABOUT LENDING!
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April 2020 by Him Allday
Great staff. One of the few banks where true customer service still exist lol.
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December 2019 by Maria Mejia
They are very nice customer service
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October 2019 by Rebecca R.
BEWARE! Do not, I repeat DO NOT involve yourself with this company. Terrible customer service.
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June 2019 by Rosemary Moretti
Always a good experience at this branch. Everyone is friendly and they take always make my banking transactions fast and easy.
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November 2018 by Adam Gizinski
My company has enjoyed being apart of the NWFCU local branch here in Gainesville. Staff are always attentive and friendly. While we appreciate the branch and just about everything it offers. There is one issue. Their ATM. When we first started going they had an outdated ATM that worked perfectly but would slow things down a bit with how it worked or by the fact you could only insert one check per cycle. The good news-new machine was install a month or so ago (you can deposit 30 checks at a time). Bad news-you will have to tangle with the machine to get it to accept just one check. If you are lucky. While I don't mind much going inside it is tough fighting the evening lines when we can make it after business hours. The process was normally to drive up to the ATM after hours and turn a 30 minute process into 5 minutes. It became routine. That is no longer our routine. It's true that most don't deposit many checks per day/week/month, however, as a business owner we end up with quite a few each day. I'm not so disgruntled with the lines (as that is normal), or the faulty equipment (as that happens with everything in life). It is the fact that the branch is well aware of the issue and has yet to fix it. I would like to remain apart of the branch and not move onto another bank. But something really needs to be done about the ATM.
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October 2018 by Aaron M.
Whenever I come in I have no issues. The tellers are attentive and immediate on their actions and I always see a smile on their face. Never once have I came out of there mad or annoyed. "Northwest federal credit union, keep up the good work".
