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November 2023 by Alvin B
Not available for emergency services. Too busy and booked far out. If you need services right away they will not be able to take you in. That’s my experience!
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October 2023 by George Botros
Beyond great experience!! ? out of state and needed service done on my car ✌besides a busy day ( seen for my self) got me in same day. I met Kevin, he is very respectfull and knowledgeable guy - waiting in the lobby you can tell their customers truly trust them & to show the service was done great on my car (even drove better)Thank you for great service - I had a safe drive home. ?(Obviously recommend ?)
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October 2023 by Robert LaBella
I've been bringing my vehicles here for a long time, and for regular repairs, I'd rate this place as five stars (but be prepared to leave your vehicle). I gave them 2 stars for this review solely based on their dismal performance when it comes to state vehicle inspections. If you can't leave your car for the day, be prepared to spend between 3 and 4 hours waiting for your inspection. It's ridiculous that it takes this long. The front desk staff don't seem inclined to find out what's happening and why. "We're just busy" is a common refrain. Take your car someplace else for inspections.I'd like to add that the staff here is always quite courteous and friendly.
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July 2023 by TX_DC
Kevin and Michael are INCREDIBLY exceptional!! Not only do they already exceed their already high standards in customer care, car maintenance, repair and service, but they also surpass all other mechanics and treat you like their next door neighbor.This is not an exaggeration as they saw the state my vehicle was in left by a previous shop that I initially went to - panels ripped out and broken, module hanging on the ground, and steering wheel crooked sideways. And when these two OUTSTANDING professionals saw it, they took it as a personal insult to their profession and made it right.I can't stress this enough: They took ANOTHER shops shoddy work as a personal insult to their OWN profession and made it right.Much thanks to them, I will be able to hit the road on schedule going half cross country.I should have gone to this shop in the first place, and I severely regret not doing so.In closing, I have not experienced this level of dedication, integrity, workmanship, and commitment since I left the Corps.Semper Fidelis Piedmont! Thank you all for all that you do!PS: Oh, and the other shop? They'll lose at LEAST 10 customers and will lose many more, and I'll be redirecting them to Piedmont.
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July 2023 by Don C.
Kevin and Michael are INCREDIBLY exceptional!! Not only do they already exceed their already high standards in customer care, car maintenance, repair and service, but they also surpass all other mechanics and treat you like their next door neighbor. This is not an exaggeration as they saw the state my vehicle was in left by a previous shop that I initially went to - panels ripped out and broken, module hanging on the ground, and steering wheel crooked sideways. And when these two OUTSTANDING professionals saw it, they took it as a personal insult to their profession and made it right. I can't stress this enough: They took ANOTHER shops shoddy work as a personal insult to their OWN profession and made it right. Much thanks to them, I will be able to hit the road on schedule going half cross country. I should have gone to this shop in the first place, and I severely regret not doing so. In closing, I have not experienced this level of dedication, integrity, workmanship, and commitment since I left the Corps. Semper Fidelis Piedmont! Thank you all for all that you do! PS: Oh, and the other shop? They'll lose at LEAST 10 customers and will lose many more, and I'll be redirecting them to Piedmont.
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June 2023 by Dee C.
I've been going to Piedmont T&A for years.... While i honestly believe that the staff there has the best intentions, they are completely overworked. I made an appointment a week out to get an oil change and a state inspection done. I made it very clear that i was not going to leave my truck there overnight and I was given an appointment a week out. I dropped my truck of at noon and was mistakenly under the assumption that i would get the service done that i scheduled. I called at 4pm and found out the oil change was done but the inspection would be done the next morning. Not going to happen. When i picked up my truck i had oil smudges on my driver-side door handle. Not good! When i looked at it closer the next day, i saw two spots with chipped paint. So, oil smudge was used to cover up that they slammed my door into something and tried to cover it up after.Again, I like the staff at Piedmont but 4.5 hours for a scheduled appointment and damage to my truck?? That's unacceptable! Am i going to have them fix my driver-door handle? Not in a million years!
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June 2023 by Yui Yui
I called and they politely put me on hold. Good sign that they are busy and they have a lot of customers! He apologized for putting me on hold and was very patient and answered all of my questions. In the end, I didn't need to fix a part that rusted off of my car. He said it wasn't worth it and that I should save my money. I was not ready for this conversation.... someone who doesn't want my money. I was shocked!!! I thought, ok this place probably doesn't think I'm worth the trouble. I confirmed with a mechanic friend that lives in a different state. I do not need this part and that the car will run fine without it. This place is so genuine and honest. I will bring my car here and let all my friends know about this place. It's hard to find an honest mechanic these days. This place is it!!!! THANK YOU SO MUCH!
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June 2023 by Suzi Pittard
I’m someone that lived in NOVA most of my life and recently moved out of state. I drove to VA for a visit and of course my AC went out in my car, desperate I went in on Friday and asked if they would just attempt to charge my system (I have an old car and I was hoping it was a SMALL leak), they didn’t have time BUT the kind gentleman called Haymarket and the took my car. ABOVE AND BEYOND! Was he VERY BUSY, YES, did I have to be patient while he handle a million things, phone calls, mechanics and others asking questions YES! AMAZING COMPANY! I will always take my vehicle to them first! Love my chat with him about the “old” Manassas and skating rink in Calverton, I’m so sorry I don’t remember your name.
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May 2023 by Zim Bobway
I came in here at 4:30 and had to wait 20 minutes(not exaggerating) just for forest gump and bubba to tell me their guy is “DEFINITELY” done for the day. I just moved to the area and have 5 cars I won’t be bringing here. Thanks for the wonderful service!
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May 2023 by Cam
Been going here for a few years now. Great service at an affordable price. Kevin is really cool and polite too. Highly recommend.
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May 2023 by Cang N.
Friendly knowledgeable staff. Can't ask for anything more. Keep up the good work. Came in for puncture tire left with a repeat customer.
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April 2023 by Fernando Fernandez
Honestly, if I don't do it myself, this is the only place I'll go in the area - whichever location has the fastest turnaround (usually Gville). They have excellent customer service, fair prices, and do a fantastic job. I've been a customer for years - many vehicles, jobs both big and small, etc - I always go back and highly recommend it.
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April 2023 by Billy Rose
I went in for a tire with a slow leak, but have used this shop before. They don't tell to upsell you services you don't need and will do what they can to keep older vehicles running. Much more trustworthy with better turnaround times than other local options.
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February 2023 by kutay kurttekin
They were very friendly. I definitely recommend this place. Good service
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February 2023 by Michael AI
We went to Piedmont Auto for serious issues with our Nissan Pathfinder. Piedmont worked the issue in a timely manner. However it wasn't 100%. We let them know, and the owner called us back, apologized, and went far above and beyond to make sure it was corrected 100%, whatever it needed. They take their reputation seriously, they are devoted to quality work, and they are honest and trusted. We will be taking both of our cars here for all work in the future. Thank you for your professional integrity. We highly recommend this place.
